Subject: Re: Missing item: 200288724 // BarqExpress::5132288849
From: Samiya Sheikh <[email-masked]>
To: "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>
Cc: customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Wed, 17 Jun 2020 14:38:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please update urgently. 1 item is missing, @Zubair Wahid
<[email-masked]>  please update urgently.

MD-516212003
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=223422> Cybex
- Priam Frame All Terrain Matt Black

Regards

On Thu, Jun 11, 2020 at 3:17 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Please update urgently, customer is following up-
>
> item  MD-516212003 is missing.
>
> Regards
>
>
> On Wed, Jun 3, 2020 at 4:18 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mahmoud,
>>
>> Thank you for the clarification.
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor (R3PL)
>> <[email-masked]> @Azharuddin Kalamuddin (R3PL)
>> <[email-masked]>  - please check the warehouse,
>> only 1 has been given to the courier.
>>
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jun 3, 2020 at 3:57 PM Mahmoud Omar <[email-masked]> wrote:
>>
>>> Hi ,
>>>
>>>
>>>
>>> We only picked up one item and delivered it to the client as well , so
>>> if any other items should deliver to the clinet  kindly check with the
>>> warehouse because we only received one item and you will find the shipment
>>> details who entered on our system from your side show  1 item also .
>>>
>>>
>>>
>>> Regards ,
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>> *Sent:* Wednesday, June 3, 2020 2:27 PM
>>> *To:* Mahmoud Omar
>>> *Cc:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL); Zubair
>>> Wahid; customer care; Samiya Sheikh
>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>
>>>
>>>
>>> Hi Mahmoud,
>>>
>>>
>>>
>>> Just to clarify, does it mean the missing item was delivered today?
>>>
>>>
>>>
>>> As per the customer, she only received 1 item before instead of 2 like
>>> what she ordered.
>>>
>>>
>>>
>>> Please confirm. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jun 3, 2020 at 2:36 PM Mahmoud Omar <[email-masked]> wrote:
>>>
>>> Shipment has been delivered .
>>>
>>>
>>>
>>> Best ,
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>> *Sent:* Wednesday, June 3, 2020 1:16 PM
>>> *To:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL); Mahmoud
>>> Omar
>>> *Cc:* Zubair Wahid; customer care; Samiya Sheikh
>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> May we have an update this case, please?
>>>
>>>
>>>
>>> The customer keeps on follow up.
>>>
>>>
>>>
>>> Please advise. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, May 31, 2020 at 2:03 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please confirm how many packages were handed to the courier.
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On Sat, May 30, 2020 at 11:10 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Kindly confirm how many packages this order has been shipped in.
>>>
>>>
>>>
>>> The customer ordered 2 items SKU:   MD-516212003 but received only 1.
>>>
>>>
>>>
>>> Regards
>>>
>>>