Subject: RE: Order #600882424 // Sku :BGTL-AMBQ3062 // Name :AMBOSS - Classic Pressure Cooker 10L - Black // Defective
From: Mehmet Gurun <[email-masked]>
To: Denmark A <[email-masked]>, LLOYD SEQUEIRA <[email-masked]>, Aneesha Kodial <[email-masked]>, VERONICA MAMON <[email-masked]>, Stanley Mathews <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Wed, 17 Jun 2020 09:09:49 +0000
List-Id: <ccteam.mumzworld.com>

Denmak,

It works. This is not a defect. This is the Design of this Product. The Lid is bent in order to be fit into the body. Once in place the handle needs to be bulled down in order to lock the Lid. I personally have the same at home and using it since almost 1 year now.

If you want we can make a very short video and send it to you to forward it to the customer. Or we advice the customer to read the instruction manual.

Thank you
Mehmet

Mehmet GURUN
MENA Regional Director

BiggLoyalty General Trading LLC.
Sheikh Zayed Road,
Nassima Tower Floor 2,
Office Number: 204,
PO Box:9865 Dubai-UAE
Office  : +971   4 221 00 50 (UAE)
Mobile: +971 50 942 28 08 (UAE)
Web    : www.biggloyalty.com<http://www.biggloyalty.com/>

From: Denmark A <[email-masked]>
Sent: Wednesday, June 17, 2020 1:02 PM
To: LLOYD SEQUEIRA <[email-masked]>; Orders Biggloyalty <[email-masked]>; Aneesha Kodial <[email-masked]>; Damla Kavak <[email-masked]>; VERONICA MAMON <[email-masked]>; Stanley Mathews <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: Order #600882424 // Sku :BGTL-AMBQ3062 // Name :AMBOSS - Classic Pressure Cooker 10L - Black // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Comments :Bent lid doesn’t work

We appreciate your support in this matter, Thank you.

Regards,
Den mark