Subject: RE: Shows Delivered But Not Received - 600882517_1 //awb: MUHAMMAD UMAIR
From: "Shajeeb" <[email-masked]>
To: "'Mostafa saad'" <[email-masked]>, "'Radwa Ali'" <[email-masked]>, "'Harshil Gupta'" <[email-masked]>
Cc: "'Mary Anne Agapito'" <[email-masked]>, "'Clearway Express'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>
Date: Wed, 17 Jun 2020 09:07:31 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Can you explain this case.

Regards,

Shajeeb

From: Mostafa saad <[email-masked]> 
Sent: Wednesday, June 17, 2020 8:54 AM
To: Radwa Ali <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>; Clearway Express <[email-masked]>; customer care <[email-masked]>; Eugene Mugisa <[email-masked]>; Shajeeb Cheriyath <[email-masked]>
Subject: Re: Shows Delivered But Not Received - 600882517_1 //awb: MUHAMMAD UMAIR

@Radwa Ali <mailto:[email-masked]>   Noted

@Shajeeb Cheriyath <mailto:[email-masked]>   FYI 

Regards 

Mostafa Saad 

LM Supervisor at Mumzworld  

 

On Wed, Jun 17, 2020 at 8:48 AM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mostafa ,

Pelase note that we have created a replacement for 600882517_1 , The amount is  180.60 AED.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZe> 

 

On Mon, Jun 15, 2020 at 2:35 PM Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

The customer called again, she received the second part of the shipment but not the first part.

May we know where is the shipment, please?

Please update us urgently as the customer is very upset.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznk> 

 

On Thu, Jun 11, 2020 at 11:18 AM Clearway Express <[email-masked] <mailto:[email-masked]> > wrote:

This order is with our courier gone to Abu Dhabi as the address on shipment was mentioned Khalifa city-A instead of Ghadeer village.its second day attempting to enter Dubai but entry refused at border check post.

We will connect this order to make delivery possible.

Regards

Hashim

On Thu, 11 Jun 2020, 11:15 Mary Anne Agapito, <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Please ensure the order will be delivered today without any fail.

SHIP TOTanya Fieldhouse
Al Ghadeer
Breeze Community
Court 1, Villa 203
Al Ghadeer Area  Abu Dhabi
United Arab Emirates 

SHIP PHONE971509089430 

@Mostafa saad <mailto:[email-masked]>   - pls assist 

 Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznk>