Subject: Re: Shows Delivered But Not Received - 600880092_1// awb: GHAZANFAR ALI
From: Clearway Express <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Eugene Mugisa <[email-masked]>, Uae Lastmile <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>
Date: Tue, 16 Jun 2020 22:59:24 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mustafa,

We have checked with the customer and she have received the order but she
have not received items she ordered. Customer has shared the following with
me.

Hope this will be helpful to fix the complain.

On Tue, 16 Jun 2020, 16:04 Mostafa saad, <[email-masked]> wrote:

> @Clearway Express <[email-masked]>  This is the last time I
> will ask for this your feedback.
>
> if we didn't receive any update we will update this order as lost
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Tue, Jun 16, 2020 at 3:45 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi team,
>>
>> The customer called again to follow up.
>>
>> May we have an update Today? The customer is upset about the delay. The
>> shipment shows shipped on 8th June yet undelivered until Today.
>>
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, 14 Jun 2020 at 09:03, Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Clearway Express <[email-masked]>  Please share your
>>> feedback.
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Fri, Jun 12, 2020 at 3:14 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The customer was very upset, it shows delivered but no one came to
>>>> deliver.
>>>>
>>>> Please ensure the delivery tomorrow without any fail.
>>>>
>>>> @Mostafa saad <[email-masked]>  -  please assist.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>