Subject: Re: Incomplete Shipment - 700232767// awb: JB234921
From: "Alina D'Souza" <[email-masked]>
To: Taqwa Ali <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Denmark A <[email-masked]>, Farooq <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Taiba <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Tue, 16 Jun 2020 18:23:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Update asap.

@Taqwa Ali <[email-masked]> Proceed to GC

Regards,
Alina

On Tue, Jun 16, 2020 at 5:54 PM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Please update CRA, CM is waiting for the GC
>
> Regards
> Taqwa
>
> On Tue, Jun 16, 2020 at 4:58 PM Taqwa Ali <[email-masked]> wrote:
>
>> Dear Team
>>
>> Missing items :
>>
>> GT-CH02802-10
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=180465> Chicco
>> - Sweet Perfumed Water 100ml
>> GT-CH02736-20
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=145532> Chicco
>> Nappy Cream in Jar 200ML
>> AG-6291105812856
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=767383> Al
>> Ain Bambini Baby Water, 330 ml - Pack of 12
>> PA220
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1061030>
>>                Philips Avent - Air Soother 0-6M Mix Deco, 2pc
>> PA162-White
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=142512>
>>        Philips Avent Soothers SIL 6-18M TRX2 BPA-Free - White
>> PA221
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1061031>
>>                Philips Avent - Air Soother 6-18M Mix Deco, 2pc
>> Regards
>> Taqwa
>>
>> On Tue, Jun 16, 2020 at 4:45 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Hello Taqwa
>>>
>>> Please advise which items missing before the refund to proceed.
>>>
>>>
>>> @Denmark A <[email-masked]>  Please hold it tell we get the
>>> update.
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Tue, Jun 16, 2020 at 4:43 PM Taqwa Ali <[email-masked]> wrote:
>>>
>>>> Dear Denmark
>>>>
>>>> Please update the CRA for the missing item to refund the CM
>>>>
>>>> Regards
>>>> Taqwa
>>>>
>>>> On Tue, Jun 16, 2020 at 4:10 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Thanks Mostafa,
>>>>>
>>>>> Can you please tell me which items are with you.
>>>>>
>>>>> @Taqwa Ali <[email-masked]> please give gc of the item which is
>>>>> not sent to the 1 box.
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Tue, Jun 16, 2020 at 4:00 PM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Farooq <[email-masked]>  Thanks
>>>>>>
>>>>>>
>>>>>> @Alina D'Souza <[email-masked]>  Now we have only one box
>>>>>> Missing not delivered to the customer so if the customer need the missing
>>>>>> item please place a new order to her if not please give her a refund for
>>>>>> the missing item.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 16, 2020 at 3:48 PM Farooq <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mostafa -  Claim is customer received 1 box under JB234921 Same
>>>>>>> has been delivered already , Please check for 2nd as we have got only 1
>>>>>>> part and delivered to customer.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards ,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Muhammad Farooq Javed *
>>>>>>> Operations Manager
>>>>>>>
>>>>>>>  <http://www.jeebly.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *JEEBLY LLC*
>>>>>>>
>>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>>
>>>>>>> Dubai | United Arab Emirates
>>>>>>>
>>>>>>> t: +971 800 533259
>>>>>>>
>>>>>>> m: +971 504330629
>>>>>>>
>>>>>>> e: [email-masked]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>>
>>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>>> Youtube icon]
>>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>>> *Sent:* Tuesday, June 16, 2020 3:33 PM
>>>>>>> *To:* Farooq <[email-masked]>
>>>>>>> *Cc:* Alina D'Souza <[email-masked]>; Taqwa Ali <
>>>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>>>>>> Eugene Mugisa <[email-masked]>; Taiba <[email-masked]>;
>>>>>>> Samiya Sheikh <[email-masked]>; customer care <
>>>>>>> [email-masked]>; Denmark A <[email-masked]>;
>>>>>>> Returns.fc <[email-masked]>; Hyacinth Joyce <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>>
>>>>>>> @Farooq <[email-masked]>  Thanks for your reply but now the
>>>>>>> customer said she didn't receive it so please share with us the POD and
>>>>>>> please confirm with your team for this order already delivered to the
>>>>>>> correct address.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 16, 2020 at 3:26 PM Farooq <[email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Mostafa - Delivered to customer
>>>>>>>
>>>>>>> Best Regards ,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Muhammad Farooq Javed *
>>>>>>> Operations Manager
>>>>>>>
>>>>>>>  <http://www.jeebly.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *JEEBLY LLC*
>>>>>>>
>>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>>
>>>>>>> Dubai | United Arab Emirates
>>>>>>>
>>>>>>> t: +971 800 533259
>>>>>>>
>>>>>>> m: +971 504330629
>>>>>>>
>>>>>>> e: [email-masked]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>>
>>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>>> Youtube icon]
>>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>>> *Sent:* Tuesday, June 16, 2020 3:24 PM
>>>>>>> *To:* Alina D'Souza <[email-masked]>; Farooq <[email-masked]
>>>>>>> >
>>>>>>> *Cc:* Taqwa Ali <[email-masked]>; Mary Anne Agapito <
>>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>>>> Taiba <[email-masked]>; Samiya Sheikh <[email-masked]>;
>>>>>>> customer care <[email-masked]>; Denmark A <
>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>> Hyacinth Joyce <[email-masked]>
>>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>>
>>>>>>> @Farooq <[email-masked]>  you were received on the box so please
>>>>>>> confirm if you deliver it to the customer or you returned it to the WH.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 16, 2020 at 3:21 PM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> Please check customer claims no item received.
>>>>>>>
>>>>>>> We need to collct from the above number given in abu dhabhi
>>>>>>>
>>>>>>> Kindly confirm if it was delivered to wrong address by the driver so
>>>>>>> that can give a gc to the customer
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>> On Tue, 16 Jun 2020, 3:12 pm Taqwa Ali, <[email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Team
>>>>>>>
>>>>>>> I called CM, and she confirmed that she received a call from this
>>>>>>> number ( 0508828181), but the CM saying the courier company is calling her
>>>>>>> for the collection.
>>>>>>>
>>>>>>> Regards
>>>>>>> Taqwa
>>>>>>>
>>>>>>> On Tue, Jun 16, 2020 at 2:53 PM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> @Taqwa Ali <[email-masked]> please check and call the customer
>>>>>>> again and ask the customer.
>>>>>>>
>>>>>>> We need to be sure , also confirm the contact number of thee
>>>>>>> customer who called her
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>> On Tue, Jun 16, 2020 at 2:48 PM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hello Alina
>>>>>>>
>>>>>>>
>>>>>>> Please check again because the customer said she received one box
>>>>>>> and the 2nd box is not received so as per Mary she requested us to collect
>>>>>>> the item that was delivered and we make it but the customer refuses to give
>>>>>>> the driver the item.
>>>>>>>
>>>>>>> Now you said that the customer did not receive the order !!!
>>>>>>>
>>>>>>> Kindly call the customer and confirm with here what is the correct
>>>>>>> issue to help her to solve it.
>>>>>>> .
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 16, 2020 at 2:44 PM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Eugene / Mostafa,
>>>>>>>
>>>>>>> This customer complaining of the item was delivered to Wrong
>>>>>>> customer in ABU DHABI and not her
>>>>>>>
>>>>>>> Please advise asap customer is asking for a gc and refund
>>>>>>>
>>>>>>> Customer said he never received the order.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jun 14, 2020 at 4:06 PM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> @Samiya Sheikh <[email-masked]> customer cancelled delivery
>>>>>>> Please check and advise.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>> On Thu, Jun 11, 2020 at 11:14 AM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> @Taiba Jeebly <[email-masked]>  Thanks for your email
>>>>>>>
>>>>>>>
>>>>>>> @Mary Anne Agapito <[email-masked]>  Please advise what is
>>>>>>> the next step
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 11, 2020 at 11:13 AM Taiba <[email-masked]> wrote:
>>>>>>>
>>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> Reason has not been specified. We can still proceed with the
>>>>>>> collection if the customer requires it!
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Taiba Asghar*
>>>>>>> Key Account Executive
>>>>>>>
>>>>>>>  <http://www.jeebly.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *JEEBLY LLC*
>>>>>>>
>>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>>
>>>>>>> Dubai | United Arab Emirates
>>>>>>>
>>>>>>> t: +971 800 533259
>>>>>>>
>>>>>>> m: +971 52 314 8509
>>>>>>>
>>>>>>> e: [email-masked] <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>>
>>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>>> Youtube icon]
>>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>>> *Sent:* Thursday, June 11, 2020 11:06 AM
>>>>>>> *To:* Taiba <[email-masked]>
>>>>>>> *Cc:* Samiya Sheikh <[email-masked]>; Alina D'Souza <
>>>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>>>>>> Eugene Mugisa <[email-masked]>; customer care <
>>>>>>> [email-masked]>; Denmark A <[email-masked]>;
>>>>>>> Returns.fc <[email-masked]>; Hyacinth Joyce <
>>>>>>> [email-masked]>; Taqwa Ali <[email-masked]>
>>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>>
>>>>>>> Hello Taiba
>>>>>>>
>>>>>>> Please share with me the reason for the cancellation !!!!
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 11, 2020 at 10:25 AM Taiba <[email-masked]> wrote:
>>>>>>>
>>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>> The collection has been cancelled.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Taiba Asghar*
>>>>>>> Key Account Executive
>>>>>>>
>>>>>>>  <http://www.jeebly.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *JEEBLY LLC*
>>>>>>>
>>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>>
>>>>>>> Dubai | United Arab Emirates
>>>>>>>
>>>>>>> t: +971 800 533259
>>>>>>>
>>>>>>> m: +971 52 314 8509
>>>>>>>
>>>>>>> e: [email-masked] <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>>
>>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>>> Youtube icon]
>>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>>> *Sent:* Thursday, June 11, 2020 8:55 AM
>>>>>>> *To:* Samiya Sheikh <[email-masked]>
>>>>>>> *Cc:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>;
>>>>>>> Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
>>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>>> Denmark A <[email-masked]>; Returns.fc <
>>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>>>> Taqwa Ali <[email-masked]>
>>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>>
>>>>>>> @Taiba Jeebly <[email-masked]>  Please share your feedback.
>>>>>>>
>>>>>>> AWB ( JB276018 )
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 10, 2020 at 6:52 PM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please confirm if this is collected, Kindly update.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Sun, Jun 7, 2020 at 11:39 AM Taqwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Dear Team
>>>>>>>
>>>>>>> Please update the CM want the refund ASAP
>>>>>>>
>>>>>>> Regards
>>>>>>> Taqwa
>>>>>>>
>>>>>>> On Wed, Jun 3, 2020 at 10:45 AM Taiba <[email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> Kindly add this in the RVP data for today.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Taiba Asghar*
>>>>>>> Key Account Executive
>>>>>>>
>>>>>>>  <http://www.jeebly.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *JEEBLY LLC*
>>>>>>>
>>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>>
>>>>>>> Dubai | United Arab Emirates
>>>>>>>
>>>>>>> t: +971 800 533259
>>>>>>>
>>>>>>> m: +971 52 314 8509
>>>>>>>
>>>>>>> e: [email-masked] <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>>
>>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>>> Youtube icon]
>>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>>> *Sent:* Wednesday, June 3, 2020 8:40 AM
>>>>>>> *To:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>
>>>>>>> *Cc:* Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
>>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>>> Denmark A <[email-masked]>; Returns.fc <
>>>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>
>>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>>
>>>>>>> @Taiba Jeebly <[email-masked]>  Please create a
>>>>>>> new reverse pickup for this order and collect it from the customer ASAP.
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 3, 2020 at 1:14 AM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> @Mostafa saad <[email-masked]>
>>>>>>>
>>>>>>> Wrong customer order delivered
>>>>>>>
>>>>>>> Collection at below address
>>>>>>>
>>>>>>> Shipping Address
>>>>>>> SHIP TOshamma alamimi
>>>>>>> شارع المرجان
>>>>>>> المناصير / فيلا 82
>>>>>>> Abu Dhabi
>>>>>>> United Arab Emirates Map
>>>>>>> SHIP AREA
>>>>>>> SHIP PHONE971508828181
>>>>>>>
>>>>>>> On Wed, Jun 3, 2020 at 1:13 AM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> Please arrange collection CRA_AR_RE12356
>>>>>>>
>>>>>>> On Fri, May 29, 2020 at 9:24 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> It is Alina who can provide what you're requesting.
>>>>>>>
>>>>>>> @Alina D'Souza <[email-masked]> - please create the CRA to
>>>>>>> arrange the collection.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, May 27, 2020 at 8:32 AM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hello Mary
>>>>>>>
>>>>>>> Please share the CRA to proceed.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Tue, May 26, 2020 at 5:36 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Mostafa and Eugene,
>>>>>>>
>>>>>>> It seems this is not a return issue but wrong delivery.
>>>>>>>
>>>>>>> Please have one of our drivers collect the items to Shamma Al Amimi
>>>>>>> tomorrow.
>>>>>>>
>>>>>>> The address was given in the previous email.
>>>>>>>
>>>>>>> @Denmark A <[email-masked]> @Returns.fc
>>>>>>> <[email-masked]>  - please advise when received to
>>>>>>> process the refund.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, May 26, 2020 at 5:24 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> In relation to this case, the rest of the items missing was
>>>>>>> incorrectly delivered to another customer.
>>>>>>>
>>>>>>> @Alina D'Souza <[email-masked]>  @Hyacinth Joyce
>>>>>>> <[email-masked]> - please arrange the collection urgently
>>>>>>> tomorrow, because the person who received it will only be available
>>>>>>> tomorrow.
>>>>>>>
>>>>>>> The address was given below:
>>>>>>>
>>>>>>> Shipping Address
>>>>>>> SHIP TOshamma alamimi
>>>>>>> شارع المرجان
>>>>>>> المناصير / فيلا 82
>>>>>>> Abu Dhabi
>>>>>>> United Arab Emirates Map
>>>>>>> SHIP AREA
>>>>>>> SHIP PHONE971508828181
>>>>>>>
>>>>>>> @Denmark A <[email-masked]> - please create the CRA when
>>>>>>> received, the customer doesn't want her order anymore to initiate the
>>>>>>> refund process
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, May 25, 2020 at 8:57 AM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hello Mary
>>>>>>>
>>>>>>> We receive only one box from OB team. so please palace new order for
>>>>>>> the missing item to proceed.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 24, 2020 at 12:17 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> May we have an update on this shipment?
>>>>>>>
>>>>>>> Please advise. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 21, 2020 at 10:53 AM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> order 700232767 is in 2 shipments but courier confirmed they
>>>>>>> received 1. kindly assist.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Tue, May 19, 2020 at 1:18 PM Farooq <[email-masked]> wrote:
>>>>>>>
>>>>>>> FYI
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards ,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Muhammad Farooq Javed *
>>>>>>> Operations Manager
>>>>>>>
>>>>>>>  <http://www.jeebly.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *JEEBLY LLC*
>>>>>>>
>>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>>
>>>>>>> Dubai | United Arab Emirates
>>>>>>>
>>>>>>> t: +971 800 533259
>>>>>>>
>>>>>>> m: +971 504330629
>>>>>>>
>>>>>>> e: [email-masked]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>>
>>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>>> Youtube icon]
>>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From:* Farooq <[email-masked]>
>>>>>>> *Sent:* Tuesday, May 19, 2020 1:18 PM
>>>>>>> *To:* Mary Anne Agapito <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>>>>>>> [email-masked]>; Mostafa saad <[email-masked]>
>>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>>
>>>>>>> Hi Mary -  We received 1 Box against the ref , Please confirm with
>>>>>>> team and update.
>>>>>>>
>>>>>>> Best Regards ,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Muhammad Farooq Javed *
>>>>>>> Operations Manager
>>>>>>>
>>>>>>>  <http://www.jeebly.com/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *JEEBLY LLC*
>>>>>>>
>>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>>
>>>>>>> Dubai | United Arab Emirates
>>>>>>>
>>>>>>> t: +971 800 533259
>>>>>>>
>>>>>>> m: +971 504330629
>>>>>>>
>>>>>>> e: [email-masked]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>>
>>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>>> Youtube icon]
>>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>> *From:* Mary Anne Agapito <[email-masked]
>>>>>>>
>>>>>>>