Subject: Re: Incomplete Shipment - 700232767// awb: JB234921
From: Taqwa Ali <[email-masked]>
To: Mostafa saad <[email-masked]>, Denmark A <[email-masked]>
Cc: Farooq <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Taiba <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Tue, 16 Jun 2020 17:54:16 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

Please update CRA, CM is waiting for the GC

Regards
Taqwa

On Tue, Jun 16, 2020 at 4:58 PM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Missing items :
>
> GT-CH02802-10
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=180465> Chicco
> - Sweet Perfumed Water 100ml
> GT-CH02736-20
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=145532> Chicco
> Nappy Cream in Jar 200ML
> AG-6291105812856
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=767383> Al
> Ain Bambini Baby Water, 330 ml - Pack of 12
> PA220
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1061030>
>                Philips Avent - Air Soother 0-6M Mix Deco, 2pc
> PA162-White
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=142512>
>      Philips Avent Soothers SIL 6-18M TRX2 BPA-Free - White
> PA221
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1061031>
>                Philips Avent - Air Soother 6-18M Mix Deco, 2pc
> Regards
> Taqwa
>
> On Tue, Jun 16, 2020 at 4:45 PM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Taqwa
>>
>> Please advise which items missing before the refund to proceed.
>>
>>
>> @Denmark A <[email-masked]>  Please hold it tell we get the
>> update.
>>
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Tue, Jun 16, 2020 at 4:43 PM Taqwa Ali <[email-masked]> wrote:
>>
>>> Dear Denmark
>>>
>>> Please update the CRA for the missing item to refund the CM
>>>
>>> Regards
>>> Taqwa
>>>
>>> On Tue, Jun 16, 2020 at 4:10 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Thanks Mostafa,
>>>>
>>>> Can you please tell me which items are with you.
>>>>
>>>> @Taqwa Ali <[email-masked]> please give gc of the item which is
>>>> not sent to the 1 box.
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Tue, Jun 16, 2020 at 4:00 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Farooq <[email-masked]>  Thanks
>>>>>
>>>>>
>>>>> @Alina D'Souza <[email-masked]>  Now we have only one box
>>>>> Missing not delivered to the customer so if the customer need the missing
>>>>> item please place a new order to her if not please give her a refund for
>>>>> the missing item.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Tue, Jun 16, 2020 at 3:48 PM Farooq <[email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa -  Claim is customer received 1 box under JB234921 Same
>>>>>> has been delivered already , Please check for 2nd as we have got only 1
>>>>>> part and delivered to customer.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Muhammad Farooq Javed *
>>>>>> Operations Manager
>>>>>>
>>>>>>  <http://www.jeebly.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *JEEBLY LLC*
>>>>>>
>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>
>>>>>> Dubai | United Arab Emirates
>>>>>>
>>>>>> t: +971 800 533259
>>>>>>
>>>>>> m: +971 504330629
>>>>>>
>>>>>> e: [email-masked]
>>>>>>
>>>>>>
>>>>>>
>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>
>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>> Youtube icon]
>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>> *Sent:* Tuesday, June 16, 2020 3:33 PM
>>>>>> *To:* Farooq <[email-masked]>
>>>>>> *Cc:* Alina D'Souza <[email-masked]>; Taqwa Ali <
>>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>>>>> Eugene Mugisa <[email-masked]>; Taiba <[email-masked]>;
>>>>>> Samiya Sheikh <[email-masked]>; customer care <
>>>>>> [email-masked]>; Denmark A <[email-masked]>; Returns.fc
>>>>>> <[email-masked]>; Hyacinth Joyce <[email-masked]>
>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>
>>>>>> @Farooq <[email-masked]>  Thanks for your reply but now the
>>>>>> customer said she didn't receive it so please share with us the POD and
>>>>>> please confirm with your team for this order already delivered to the
>>>>>> correct address.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 16, 2020 at 3:26 PM Farooq <[email-masked]> wrote:
>>>>>>
>>>>>> Hi Mostafa - Delivered to customer
>>>>>>
>>>>>> Best Regards ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Muhammad Farooq Javed *
>>>>>> Operations Manager
>>>>>>
>>>>>>  <http://www.jeebly.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *JEEBLY LLC*
>>>>>>
>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>
>>>>>> Dubai | United Arab Emirates
>>>>>>
>>>>>> t: +971 800 533259
>>>>>>
>>>>>> m: +971 504330629
>>>>>>
>>>>>> e: [email-masked]
>>>>>>
>>>>>>
>>>>>>
>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>
>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>> Youtube icon]
>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>> *Sent:* Tuesday, June 16, 2020 3:24 PM
>>>>>> *To:* Alina D'Souza <[email-masked]>; Farooq <[email-masked]>
>>>>>> *Cc:* Taqwa Ali <[email-masked]>; Mary Anne Agapito <
>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Taiba
>>>>>> <[email-masked]>; Samiya Sheikh <[email-masked]>; customer
>>>>>> care <[email-masked]>; Denmark A <[email-masked]>;
>>>>>> Returns.fc <[email-masked]>; Hyacinth Joyce <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>
>>>>>> @Farooq <[email-masked]>  you were received on the box so please
>>>>>> confirm if you deliver it to the customer or you returned it to the WH.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 16, 2020 at 3:21 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Please check customer claims no item received.
>>>>>>
>>>>>> We need to collct from the above number given in abu dhabhi
>>>>>>
>>>>>> Kindly confirm if it was delivered to wrong address by the driver so
>>>>>> that can give a gc to the customer
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>> On Tue, 16 Jun 2020, 3:12 pm Taqwa Ali, <[email-masked]> wrote:
>>>>>>
>>>>>> Dear Team
>>>>>>
>>>>>> I called CM, and she confirmed that she received a call from this
>>>>>> number ( 0508828181), but the CM saying the courier company is calling her
>>>>>> for the collection.
>>>>>>
>>>>>> Regards
>>>>>> Taqwa
>>>>>>
>>>>>> On Tue, Jun 16, 2020 at 2:53 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Taqwa Ali <[email-masked]> please check and call the customer
>>>>>> again and ask the customer.
>>>>>>
>>>>>> We need to be sure , also confirm the contact number of thee customer
>>>>>> who called her
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>> On Tue, Jun 16, 2020 at 2:48 PM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hello Alina
>>>>>>
>>>>>>
>>>>>> Please check again because the customer said she received one box and
>>>>>> the 2nd box is not received so as per Mary she requested us to collect the
>>>>>> item that was delivered and we make it but the customer refuses to give the
>>>>>> driver the item.
>>>>>>
>>>>>> Now you said that the customer did not receive the order !!!
>>>>>>
>>>>>> Kindly call the customer and confirm with here what is the correct
>>>>>> issue to help her to solve it.
>>>>>> .
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 16, 2020 at 2:44 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Eugene / Mostafa,
>>>>>>
>>>>>> This customer complaining of the item was delivered to Wrong customer
>>>>>> in ABU DHABI and not her
>>>>>>
>>>>>> Please advise asap customer is asking for a gc and refund
>>>>>>
>>>>>> Customer said he never received the order.
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 14, 2020 at 4:06 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Samiya Sheikh <[email-masked]> customer cancelled delivery
>>>>>> Please check and advise.
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>> On Thu, Jun 11, 2020 at 11:14 AM Mostafa saad <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> @Taiba Jeebly <[email-masked]>  Thanks for your email
>>>>>>
>>>>>>
>>>>>> @Mary Anne Agapito <[email-masked]>  Please advise what is
>>>>>> the next step
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 11, 2020 at 11:13 AM Taiba <[email-masked]> wrote:
>>>>>>
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Reason has not been specified. We can still proceed with the
>>>>>> collection if the customer requires it!
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Taiba Asghar*
>>>>>> Key Account Executive
>>>>>>
>>>>>>  <http://www.jeebly.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *JEEBLY LLC*
>>>>>>
>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>
>>>>>> Dubai | United Arab Emirates
>>>>>>
>>>>>> t: +971 800 533259
>>>>>>
>>>>>> m: +971 52 314 8509
>>>>>>
>>>>>> e: [email-masked] <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>
>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>> Youtube icon]
>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>> *Sent:* Thursday, June 11, 2020 11:06 AM
>>>>>> *To:* Taiba <[email-masked]>
>>>>>> *Cc:* Samiya Sheikh <[email-masked]>; Alina D'Souza <
>>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>>>>> Eugene Mugisa <[email-masked]>; customer care <
>>>>>> [email-masked]>; Denmark A <[email-masked]>; Returns.fc
>>>>>> <[email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>>> Taqwa Ali <[email-masked]>
>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>
>>>>>> Hello Taiba
>>>>>>
>>>>>> Please share with me the reason for the cancellation !!!!
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 11, 2020 at 10:25 AM Taiba <[email-masked]> wrote:
>>>>>>
>>>>>>
>>>>>> Team,
>>>>>>
>>>>>> The collection has been cancelled.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Taiba Asghar*
>>>>>> Key Account Executive
>>>>>>
>>>>>>  <http://www.jeebly.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *JEEBLY LLC*
>>>>>>
>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>
>>>>>> Dubai | United Arab Emirates
>>>>>>
>>>>>> t: +971 800 533259
>>>>>>
>>>>>> m: +971 52 314 8509
>>>>>>
>>>>>> e: [email-masked] <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>
>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>> Youtube icon]
>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>> *Sent:* Thursday, June 11, 2020 8:55 AM
>>>>>> *To:* Samiya Sheikh <[email-masked]>
>>>>>> *Cc:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>;
>>>>>> Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>; customer care <[email-masked]>; Denmark
>>>>>> A <[email-masked]>; Returns.fc <[email-masked]>;
>>>>>> Hyacinth Joyce <[email-masked]>; Taqwa Ali <[email-masked]>
>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>
>>>>>> @Taiba Jeebly <[email-masked]>  Please share your feedback.
>>>>>>
>>>>>> AWB ( JB276018 )
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 10, 2020 at 6:52 PM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please confirm if this is collected, Kindly update.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Sun, Jun 7, 2020 at 11:39 AM Taqwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Team
>>>>>>
>>>>>> Please update the CM want the refund ASAP
>>>>>>
>>>>>> Regards
>>>>>> Taqwa
>>>>>>
>>>>>> On Wed, Jun 3, 2020 at 10:45 AM Taiba <[email-masked]> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Kindly add this in the RVP data for today.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Taiba Asghar*
>>>>>> Key Account Executive
>>>>>>
>>>>>>  <http://www.jeebly.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *JEEBLY LLC*
>>>>>>
>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>
>>>>>> Dubai | United Arab Emirates
>>>>>>
>>>>>> t: +971 800 533259
>>>>>>
>>>>>> m: +971 52 314 8509
>>>>>>
>>>>>> e: [email-masked] <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>
>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>> Youtube icon]
>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>> *Sent:* Wednesday, June 3, 2020 8:40 AM
>>>>>> *To:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>
>>>>>> *Cc:* Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>; customer care <[email-masked]>; Denmark
>>>>>> A <[email-masked]>; Returns.fc <[email-masked]>;
>>>>>> Hyacinth Joyce <[email-masked]>
>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>
>>>>>> @Taiba Jeebly <[email-masked]>  Please create a new reverse pickup
>>>>>> for this order and collect it from the customer ASAP.
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 3, 2020 at 1:14 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Mostafa saad <[email-masked]>
>>>>>>
>>>>>> Wrong customer order delivered
>>>>>>
>>>>>> Collection at below address
>>>>>>
>>>>>> Shipping Address
>>>>>> SHIP TOshamma alamimi
>>>>>> شارع المرجان
>>>>>> المناصير / فيلا 82
>>>>>> Abu Dhabi
>>>>>> United Arab Emirates Map
>>>>>> SHIP AREA
>>>>>> SHIP PHONE971508828181
>>>>>>
>>>>>> On Wed, Jun 3, 2020 at 1:13 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Please arrange collection CRA_AR_RE12356
>>>>>>
>>>>>> On Fri, May 29, 2020 at 9:24 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> It is Alina who can provide what you're requesting.
>>>>>>
>>>>>> @Alina D'Souza <[email-masked]> - please create the CRA to
>>>>>> arrange the collection.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, May 27, 2020 at 8:32 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hello Mary
>>>>>>
>>>>>> Please share the CRA to proceed.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Tue, May 26, 2020 at 5:36 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Mostafa and Eugene,
>>>>>>
>>>>>> It seems this is not a return issue but wrong delivery.
>>>>>>
>>>>>> Please have one of our drivers collect the items to Shamma Al Amimi
>>>>>> tomorrow.
>>>>>>
>>>>>> The address was given in the previous email.
>>>>>>
>>>>>> @Denmark A <[email-masked]> @Returns.fc
>>>>>> <[email-masked]>  - please advise when received to process
>>>>>> the refund.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, May 26, 2020 at 5:24 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> In relation to this case, the rest of the items missing was
>>>>>> incorrectly delivered to another customer.
>>>>>>
>>>>>> @Alina D'Souza <[email-masked]>  @Hyacinth Joyce
>>>>>> <[email-masked]> - please arrange the collection urgently
>>>>>> tomorrow, because the person who received it will only be available
>>>>>> tomorrow.
>>>>>>
>>>>>> The address was given below:
>>>>>>
>>>>>> Shipping Address
>>>>>> SHIP TOshamma alamimi
>>>>>> شارع المرجان
>>>>>> المناصير / فيلا 82
>>>>>> Abu Dhabi
>>>>>> United Arab Emirates Map
>>>>>> SHIP AREA
>>>>>> SHIP PHONE971508828181
>>>>>>
>>>>>> @Denmark A <[email-masked]> - please create the CRA when
>>>>>> received, the customer doesn't want her order anymore to initiate the
>>>>>> refund process
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, May 25, 2020 at 8:57 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hello Mary
>>>>>>
>>>>>> We receive only one box from OB team. so please palace new order for
>>>>>> the missing item to proceed.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Sun, May 24, 2020 at 12:17 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> May we have an update on this shipment?
>>>>>>
>>>>>> Please advise. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 21, 2020 at 10:53 AM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> order 700232767 is in 2 shipments but courier confirmed they
>>>>>> received 1. kindly assist.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Tue, May 19, 2020 at 1:18 PM Farooq <[email-masked]> wrote:
>>>>>>
>>>>>> FYI
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Muhammad Farooq Javed *
>>>>>> Operations Manager
>>>>>>
>>>>>>  <http://www.jeebly.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *JEEBLY LLC*
>>>>>>
>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>
>>>>>> Dubai | United Arab Emirates
>>>>>>
>>>>>> t: +971 800 533259
>>>>>>
>>>>>> m: +971 504330629
>>>>>>
>>>>>> e: [email-masked]
>>>>>>
>>>>>>
>>>>>>
>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>
>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>> Youtube icon]
>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>
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>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Farooq <[email-masked]>
>>>>>> *Sent:* Tuesday, May 19, 2020 1:18 PM
>>>>>> *To:* Mary Anne Agapito <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>; Mostafa saad <[email-masked]>
>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>
>>>>>> Hi Mary -  We received 1 Box against the ref , Please confirm with
>>>>>> team and update.
>>>>>>
>>>>>> Best Regards ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Muhammad Farooq Javed *
>>>>>> Operations Manager
>>>>>>
>>>>>>  <http://www.jeebly.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *JEEBLY LLC*
>>>>>>
>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>
>>>>>> Dubai | United Arab Emirates
>>>>>>
>>>>>> t: +971 800 533259
>>>>>>
>>>>>> m: +971 504330629
>>>>>>
>>>>>> e: [email-masked]
>>>>>>
>>>>>>
>>>>>>
>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>
>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>> Youtube icon]
>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>
>>>>>>
>>>>>>
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>>>>>>
>>>>>>
>>>>>>
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>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Mary Anne Agapito <[email-masked]
>>>>>>
>>>>>>