Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black
From: "Alina D'Souza" <[email-masked]>
To: "megastar.rideons" <[email-masked]>
Cc: Ruhi Latif <[email-masked]>, "Simba ." <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Asad <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mumzworld 4 Motor Cx <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Tue, 16 Jun 2020 17:44:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ruhi,

Please advise if we have shipped the item to the customer.

Regards,
Alina

On Mon, Jun 15, 2020 at 3:28 PM megastar.rideons <[email-masked]>
wrote:

> Noted.
>
>
>
>
>
> Best Regards,
>
> *   Ruhi **Latif*
>  0507862717
>
>
>
>
> -------- Original message --------
> From: Alina D'Souza <[email-masked]>
> Date: 15/06/2020 15:15 (GMT+04:00)
> To: Ruhi Latif <[email-masked]>
> Cc: Ruhi Latif <[email-masked]>, "Simba ." <
> [email-masked]>, Umang Mehrotra <[email-masked]>,
> Mohamed Magdy <[email-masked]>, Asad <[email-masked]>, Mary
> Anne Agapito <[email-masked]>, Mumzworld 4 Motor Cx <
> [email-masked]>, customer care <[email-masked]>,
> "Returns.fc" <[email-masked]>, Ashley Fernandes <
> [email-masked]>, Yaseen Shaqra <[email-masked]>
> Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>
> HI Ruhi,
>
> Thank you for your help.
>
> Request you to please ship the complimentary gift to customer asap. We
> have issued a gift certificate of 200 AED.
>
> Kindly advise the tracking details once shipped to the below address.
>
> Shipping Address
> SHIP TOMaysoon Shehadeh
> Dubai Digital Park
> D1/ 406
> Dubai
> United Arab Emirates Map
> SHIP AREADubai Silicon Oasis
> SHIP PHONE971505213389
>
> Regards,
> Alina
>
> On Mon, Jun 15, 2020 at 11:05 AM Ruhi Latif <[email-masked]>
> wrote:
>
>> Hi Team,
>> Its usually a 4wd Item.
>> But maybe this one case could have been a 2wd.
>> We are also oos on this hence we offered a solution to the customer.
>> Item can be shipped within 48 hours once approved.
>> we will need the location details if in dubai so we can directly ship.
>>
>> Thanks & Regards,
>>
>>
>>  Ruhi Latif | Operations Manager
>>
>> METELEGANCE (Credibility Since 2007)
>>
>> P.O Box 115161 | Dubai  |  UAE
>>
>> M:+9715(0)7862717 T:+971-43339050|F: +971-43339052
>>
>> E: ruhilatif@ <[email-masked]>hotmail.com
>> <[email-masked]>
>>
>>
>>
>>
>> *This email and any files transmitted with it are confidential and
>> intended solely for the use of the individual or entity to whom they are
>> addressed. If you have received this email in error, please notify the
>> system manager. This message contains confidential information and is
>> intended only for the individual named. If you are not the named addressee,
>> you should not disseminate, distribute or copy this email. Please notify
>> the sender immediately by email if you have received this email by mistake
>> and delete this email from your system. If you are not the intended
>> recipient, you are notified that disclosing, copying, distributing or
>> taking any action in reliance on the contents of this information is
>> strictly prohibited.*
>>
>>
>>
>>
>> On Sun, Jun 14, 2020 at 7:58 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Magdy / Asad,
>>>
>>> Need your assistance here.
>>>
>>> The case is due since 8th May. The car should be a 4WD but instead
>>> received a 2WD. Vendors have communicated with the customer and agreed to
>>> send a  megastar complimentary item ( that we have mutually agreed upon) +
>>> A mumzworld voucher of 200 aed.
>>>
>>> Please confirm if we can issue the customer a GC of 200 aed as the
>>> customer is willing to keep the item.
>>>
>>> @Ruhi Latif <[email-masked]> Also please confirm if the
>>> item is of 4wd or 2wd so that we can update on our system and please advise
>>> when the complimentary item would be shipped to the customer.
>>>
>>> Order #600832345
>>> <https://mumzworldhelp.zendesk.com/agent/tickets/600832345>
>>>
>>> Products Details
>>> Sku :MTC-MercXMX-606-BLACK
>>> Name :Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>> Date Placed :2020-04-25 19:38:46
>>> Date Shipped :2020-04-30 16:28:18
>>> Qty Ordered :1.0000
>>> Amount :1499
>>> Shipping Country:United Arab Emirates
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>> On Sun, Jun 7, 2020 at 6:20 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Umang / Ekta,
>>>>
>>>> Please assist if we can approve for a GC of  200 AED
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Sat, May 30, 2020 at 1:27 PM megastar.rideons <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mary,
>>>>> Customer is following up.
>>>>> Plz can u advice
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *   Ruhi **Latif*
>>>>>  0507862717
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> -------- Original message --------
>>>>> From: "megastar.rideons" <[email-masked]>
>>>>> Date: 23/05/2020 20:39 (GMT+04:00)
>>>>> To: Ruhi Latif <[email-masked]>, Mary Anne Agapito <
>>>>> [email-masked]>, "Simba ." <[email-masked]>,
>>>>> Mumzworld 4 Motor Cx <[email-masked]>
>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>>> Yaseen Shaqra <[email-masked]>, Alina D'Souza <
>>>>> [email-masked]>
>>>>> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>>>
>>>>> Dearest Mary,
>>>>> I have spoken to The customer and upon discussion she has agreed to
>>>>> keep the same car provided we give her a megastar complimentary item ( that
>>>>> we have mutually agreed upon) + A mumzworld voucher of 200 aed.
>>>>> I have added her on cc so plz advice if the voucher is possible or not
>>>>> else she wants a full refund.
>>>>> We would need an urgent reply from your side in order to get this
>>>>> issue resolved at the earliest.
>>>>> In case you agree we can pass her the item directly after Eid and you
>>>>> can pass her the voucher upon email.
>>>>> Looking forward to hearing from you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *   Ruhi **Latif*
>>>>>  0507862717
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> -------- Original message --------
>>>>> From: Ruhi Latif <[email-masked]>
>>>>> Date: 18/05/2020 13:29 (GMT+04:00)
>>>>> To: Mary Anne Agapito <[email-masked]>, "megastar.rideons" <
>>>>> [email-masked]>, "Simba ." <[email-masked]>
>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>>> Yaseen Shaqra <[email-masked]>, Alina D'Souza <
>>>>> [email-masked]>
>>>>> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>>>
>>>>> Hi Dear we are in touch with the customer .
>>>>> Could you plz let me knoe the amount that the customer has paid for
>>>>> this item plz.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Sent from my Samsung Galaxy smartphone.
>>>>>
>>>>>
>>>>>
>>>>> -------- Original message --------
>>>>> From: Mary Anne Agapito <[email-masked]>
>>>>> Date: 18/05/2020 09:10 (GMT+04:00)
>>>>> To: "megastar.rideons" <[email-masked]>, "Simba ." <
>>>>> [email-masked]>, Ruhi Latif <[email-masked]>
>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>>> Yaseen Shaqra <[email-masked]>, Alina D'Souza <
>>>>> [email-masked]>
>>>>> Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>>>
>>>>> Hi Simba and Ruhi,
>>>>>
>>>>> May we have an update on this issue?
>>>>>
>>>>> If this is not the 4WD, the customer wants to buy it from somewhere
>>>>> else. As per the customer, if not resolved today, she wants to return the
>>>>> item
>>>>>
>>>>> Until now, as per the customer, she didn't receive any call. The
>>>>> customer is very upset and annoyed.
>>>>>
>>>>> Please help us resolve the issue once and for all.
>>>>>
>>>>> Thank you
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 17, 2020 at 9:54 AM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Ruhi,
>>>>>>
>>>>>> Please advise if the customer is contacted and if the issue resolved.
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>> On Fri, May 15, 2020 at 6:50 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Ruhi,
>>>>>>>
>>>>>>> Please see below as requested
>>>>>>>
>>>>>>> Shipping Address
>>>>>>> SHIP TOMaysoon Shehadeh
>>>>>>> Dubai Digital Park
>>>>>>> D1/ 406
>>>>>>> Dubai
>>>>>>> United Arab Emirates Map
>>>>>>> SHIP AREADubai Silicon Oasis
>>>>>>> SHIP PHONE971505213389
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, May 15, 2020 at 1:36 PM megastar.rideons <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi dear plz send us the clients cntact no.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *   Ruhi **Latif*
>>>>>>>>  0507862717
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> -------- Original message --------
>>>>>>>> From: Mary Anne Agapito <[email-masked]>
>>>>>>>> Date: 15/05/2020 09:57 (GMT+04:00)
>>>>>>>> To: "megastar.rideons" <[email-masked]>, "Simba ." <
>>>>>>>> [email-masked]>, Ruhi Latif <[email-masked]>
>>>>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>>>>>> Alina D'Souza <[email-masked]>, Yaseen Shaqra <
>>>>>>>> [email-masked]>
>>>>>>>> Subject: Re: Product Inquiry- 600832345 // SKU:
>>>>>>>> MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V -
>>>>>>>> Black
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> May we have an update on this case?
>>>>>>>>
>>>>>>>> The customer called again. The white color of this car has the
>>>>>>>> description that says it's a 4WD
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer is constantly following up. If the car she received is
>>>>>>>> not really a 4WD, she wants to return it to buy from somewhere else.
>>>>>>>>
>>>>>>>> Please advise. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 14, 2020 at 9:11 AM Yaseen Shaqra <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Please update us up
>>>>>>>>>
>>>>>>>>> On Sun, May 10, 2020 at 9:51 AM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Ruhi,
>>>>>>>>>>
>>>>>>>>>> That is what the customer said and insisted. So is it?
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, May 10, 2020 at 9:40 AM megastar.rideons <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mary,
>>>>>>>>>>> Is it mentioned anywhere its a 4 wheel drive?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *   Ruhi **Latif*
>>>>>>>>>>>  0507862717
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> -------- Original message --------
>>>>>>>>>>> From: Mary Anne Agapito <[email-masked]>
>>>>>>>>>>> Date: 10/05/2020 09:36 (GMT+04:00)
>>>>>>>>>>> To: Megastar <[email-masked]>, "Simba ." <
>>>>>>>>>>> [email-masked]>
>>>>>>>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>>>>>>>> [email-masked]>, Ashley Fernandes <
>>>>>>>>>>> [email-masked]>, Alina D'Souza <[email-masked]>
>>>>>>>>>>> Subject: Product Inquiry- 600832345 // SKU:
>>>>>>>>>>> MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V -
>>>>>>>>>>> Black
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> Is the above item a 4 wheel drive? As per the customer, she saw
>>>>>>>>>>> it online and in the catalog that it is, however, what she received was a 2
>>>>>>>>>>> wheel drive.
>>>>>>>>>>> She only learned it when she already assembled the car. The
>>>>>>>>>>> customer wants to return the item because of it.
>>>>>>>>>>>
>>>>>>>>>>> PO: POMUMZ_DXB186901
>>>>>>>>>>>
>>>>>>>>>>> This is what she sent
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please clarify. Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>