Subject: RE: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi - Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective / Missing Part
From: "Tarek El-Far" <[email-masked]>
To: "'Denmark A'" <[email-masked]>, "'Savad'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Mohamed Magdy'" <[email-masked]>
Date: Tue, 16 Jun 2020 17:36:59 +0400
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Please provide TAMA PO number for the below, also, this is our top seller product and we sell at least 100 pcs monthly so we need to investigate this deeply once we receive back from you. Accordingly, please apologize to the customer on our behalf and return the item and issue refund. 

Moreover, and if the customer is an individual (not trader or competitor) and preferably with purchase history with Mumzworld then please offer 20% discount on any product(s) of customer choice from all our brands (Brevi, Pali 1919 and Sharp) as long as it all comes in one PO supported by formal email request from the customer copying us related to the above case. This is to ensure best customer experience for Mumzworld and customers when it comes to our brands

 

@ Savad, please accept the above and let me know as soon as received to issue credit note.

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Denmark A <[email-masked]> 
Sent: Tuesday, 16 June, 2020 16:56
To: Tarek El-Far <[email-masked]>; Savad <[email-masked]>; [email-masked]
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Samran Iftikhar <[email-masked]>; Alina D'Souza <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi - Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective / Missing Part

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Comments :I received the item today and it was completely defective. Bad quality, missing or defective screws. Grey table top damaged and not fitting in the screw. Spent hours figuring out the issue. Plus the table is very dangerous being held by plastic holders. I want an immediate refund. Really disappointed!  

 

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark