Subject: Re: Return Order #600830101 << Reference ID: 58240756 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Jun 2020 15:36:27 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Dear Amir,

Please note as per the AWB number shipment was Delivered in Oman,
Would you like to Collect the shipment back from the customer and return to UAE.
Please Confirm.

Should you require any further assistance, please contact me directly.   Best Regards, Mohamed ShabreenKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates600567567 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: Return Order #600830101 >> Sent: Mon, 15 Jun 2020 20:58:23 UTC+04:00 >> >>
Hello Team, >>Need your final udpate on this. The items need to be collected from the customers end. >>@Eugene Mugisa  we need your support here. >> >>Best >>
On Sun, 14 Jun 2020 at 19:12, Mohanad Abououf (DHL AE) <[email-masked]> wrote: >>Hi Khalid,
 
This shipment was delivered damaged, can you please advise if we can retrieve and send it back to Tamer Logistics?
 
Stay Safe!
Mohanad AbouOuf  >> Key Accounts Manager
DHL EXPRESS >> P.O.Box 6252 >> Dubai, Meydan >> United Arab Emirates
Mobile: +971 56 177 0271 >> Toll Free: 600 567 567
DHL Express – Excellence. Simply delivered.
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Please consider your environmental responsibility before printing this e-mail.
 
From: Ronald Gaviola [mailto:[email-masked]]  >> Sent: Sunday, June 14, 2020 4:42 PM >> To: Amir Julkarnain <[email-masked]>; Mohanad Abououf (DHL AE) <[email-masked]> >> Cc: ae.mumzworld <[email-masked]>; Moataz Salah El Din <[email-masked]>; Ekta Jesswani <[email-masked]>; customer care <[email-masked]>; Asad . <[email-masked]>; Eugene Mugisa <[email-masked]> >> Subject: Re: Return Order #600830101
 
Escalating to +Mohanad Abououf (DHL AE)  
 
Please confirm once the package is collected

 
Regards,
Ronald

On Sun, Jun 14, 2020 at 8:25 AM Amir Julkarnain <[email-masked]> wrote:
Hello Ronald and Moataz,
 
Kindly assist in following up with the retrieval of this shipment, this needs to be collected asap.
 
Best Regards,
 
On Sat, 13 Jun 2020 at 15:36, Ronald Gaviola <[email-masked]> wrote:
+ae.mumzworld Khalid
 
Please retrieve the package and send it back to Shipper-Origin.
 
DHL-Express::1384886403

 
 
Regards,
Ronald
 
On Thu, Jun 11, 2020 at 11:34 AM Moataz Salah El Din <[email-masked]> wrote:
Dear Ronald,
Can we arrange a pickup by DHL for the subject order as it was received damaged. We've checked with the customer and she is willing to print the AWB to be scanned by the courier. 
 
-- 
Best regards,
Moataz Salah El-Din >> Customer Care Representative >> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

-- 
Amir Hussain Julkarnain >> Customer Care Representative >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >> [[:removedImage(image004.jpg):]]
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 >>--  >>
Amir Hussain Julkarnain >> Junior Team Leader >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >>