Subject: Re: 100130333 - Shipment Summary : 70764091
From: Hyacinth Joyce <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, DXB CS <[email-masked]>
Date: Tue, 16 Jun 2020 16:50:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

Delivery cancellation of the above shipment has been requested to the
courier.

Kindly update CRA asap to process refund.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 13 Jun 2020 at 10:39, DXB CS <[email-masked]> wrote:

> Noted.
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked]]
> *Sent:* Saturday, June 13, 2020 9:28 AM
> *To:* DXB CS <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>
> *Cc:* lastmile <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Ronald Gaviola <[email-masked]>; Michaela
> Manibo <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: 100130333 - Shipment Summary : 70764091
>
>
>
> Hi Team,
>
>
>
> @DXB CS <[email-masked]> the customer has requested to cancel the
> order due to excessive delay. Kindly return the shipment to our end ASAP.
>
>
>
> @Hussain Firoz Miyagamwala <[email-masked]> kindly create CRA once
> shipment is returned.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Thu, 11 Jun 2020 at 13:35, DXB CS <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> We are still waiting for the update from concern team .
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked]]
> *Sent:* Thursday, June 11, 2020 1:05 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* lastmile <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Ronald Gaviola <[email-masked]>; Michaela
> Manibo <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: 100130333 - Shipment Summary : 70764091
>
>
>
> Hi team,
>
>
>
> Do we have an update on this?
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Mon, 8 Jun 2020 at 13:42, DXB CS <[email-masked]> wrote:
>
> We will try to deliver it .
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked]]
> *Sent:* Monday, June 8, 2020 11:26 AM
> *To:* DXB CS <[email-masked]>; lastmile <[email-masked]>;
> Eugene Mugisa <[email-masked]>; Ronald Gaviola <[email-masked]
> >
> *Cc:* Michaela Manibo <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: 100130333 - Shipment Summary : 70764091
>
>
>
> Hi team,
>
>
>
> Do we have an update?
>
>
>
> The customer called again and is furious about the delay, she threats too
> to raise a formal complaint. Kindly arrange delivery within the week.
>
>
>
> Michele lapierre
> apple ave
> 5328
> Dhahran
>
> Saudi Arabia
>
>
>
> SHIP PHONE
>
> 966536824386
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 31 May 2020 at 12:50, 'DXB CS' via customer care <
> [email-masked]> wrote:
>
> Dear Michaela,
>
>
>
> We are apologies for the delay .
>
> We still don’t have update from ops team, waiting for their update and
> will will revert you back.
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Michaela Manibo [mailto:[email-masked]]
> *Sent:* Sunday, May 31, 2020 12:01 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* customer care <[email-masked]>; lastmile <
> [email-masked]>; Ronald Gaviola <[email-masked]>
> *Subject:* Re: 100130333 - Shipment Summary : 70764091
>
>
>
> Team,
>
> Please speed up the delivery for this order.  The customer has been so mad
> about the extreme delay.
>
>
>
> Thanks
>
>
>
>
>
> On Wed, May 13, 2020 at 11:03 AM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Customer is following up the order . Please assist as there has been no
> movement on it.
>
> Thank you!
>
>