Subject: Re: Urgent KSA Delivery Order - SO 100127049_3 / AWB 605122029570
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>
Date: Tue, 16 Jun 2020 16:41:09 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair and Hussain,

Kindly update.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 13 Jun 2020 at 09:25, Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> The customer has requested to cancel the order due to delay.
>
> @Zubair Wahid <[email-masked]> please don't ship.
>
> @Hussain Firoz Miyagamwala <[email-masked]> please create a CRA to
> proceed with the refund.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 11 Jun 2020 at 13:08, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Zubair,
>>
>> What can we do about this?
>>
>> Can we arrange shipment with a different courier?
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 8 Jun 2020 at 12:27, Zubair Wahid <[email-masked]> wrote:
>>
>>> This shipment has size issue, due to large size imile is not picking them
>>>
>>>
>>> On Mon, Jun 8, 2020 at 10:43 AM Eugene Mugisa <[email-masked]>
>>> wrote:
>>>
>>>> + @Zubair Wahid <[email-masked]>
>>>>
>>>>
>>>>
>>>> Best,
>>>>
>>>> Eugene.
>>>>
>>>>
>>>>
>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>> *Sent:* Monday, June 8, 2020 11:43 AM
>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>; Zubair Wahid <
>>>> [email-masked]>; lastmile <[email-masked]>; Eugene
>>>> Mugisa <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>
>>>> *Subject:* Urgent KSA Delivery Order - SO 100127049_3 / AWB
>>>> 605122029570
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> The customer called to follow up and is furious about the delay. The
>>>> customer threats to raise a formal complaint too.
>>>>
>>>>
>>>>
>>>> Upon tracking it shows:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kindly assist and prioritize this shipment. The customer needs delivery
>>>> within the week otherwise she would want a refund.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>