Subject: Re: Incomplete Shipment - 700232767// awb: JB234921
From: "Alina D'Souza" <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Farooq <[email-masked]>, Taqwa Ali <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Taiba <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Tue, 16 Jun 2020 16:10:01 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Mostafa,

Can you please tell me which items are with you.

@Taqwa Ali <[email-masked]> please give gc of the item which is not
sent to the 1 box.

Regards,
Alina

On Tue, Jun 16, 2020 at 4:00 PM Mostafa saad <[email-masked]>
wrote:

> @Farooq <[email-masked]>  Thanks
>
>
> @Alina D'Souza <[email-masked]>  Now we have only one box Missing
> not delivered to the customer so if the customer need the missing item
> please place a new order to her if not please give her a refund for the
> missing item.
>
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Tue, Jun 16, 2020 at 3:48 PM Farooq <[email-masked]> wrote:
>
>> Hi Mostafa -  Claim is customer received 1 box under JB234921 Same has
>> been delivered already , Please check for 2nd as we have got only 1 part
>> and delivered to customer.
>>
>>
>>
>>
>> Best Regards ,
>>
>>
>>
>> *Muhammad Farooq Javed *
>> Operations Manager
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 504330629
>>
>> e: [email-masked]
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Tuesday, June 16, 2020 3:33 PM
>> *To:* Farooq <[email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; Taqwa Ali <[email-masked]>;
>> Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Taiba <[email-masked]>; Samiya Sheikh <
>> [email-masked]>; customer care <[email-masked]>; Denmark A <
>> [email-masked]>; Returns.fc <[email-masked]>; Hyacinth
>> Joyce <[email-masked]>
>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>
>> @Farooq <[email-masked]>  Thanks for your reply but now the customer
>> said she didn't receive it so please share with us the POD and
>> please confirm with your team for this order already delivered to the
>> correct address.
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Tue, Jun 16, 2020 at 3:26 PM Farooq <[email-masked]> wrote:
>>
>> Hi Mostafa - Delivered to customer
>>
>> Best Regards ,
>>
>>
>>
>> *Muhammad Farooq Javed *
>> Operations Manager
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 504330629
>>
>> e: [email-masked]
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Tuesday, June 16, 2020 3:24 PM
>> *To:* Alina D'Souza <[email-masked]>; Farooq <[email-masked]>
>> *Cc:* Taqwa Ali <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; Taiba <
>> [email-masked]>; Samiya Sheikh <[email-masked]>; customer care <
>> [email-masked]>; Denmark A <[email-masked]>; Returns.fc <
>> [email-masked]>; Hyacinth Joyce <[email-masked]>
>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>
>> @Farooq <[email-masked]>  you were received on the box so please
>> confirm if you deliver it to the customer or you returned it to the WH.
>>
>>
>>
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Tue, Jun 16, 2020 at 3:21 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>> Please check customer claims no item received.
>>
>> We need to collct from the above number given in abu dhabhi
>>
>> Kindly confirm if it was delivered to wrong address by the driver so that
>> can give a gc to the customer
>>
>> Regards,
>> Alina
>>
>> On Tue, 16 Jun 2020, 3:12 pm Taqwa Ali, <[email-masked]> wrote:
>>
>> Dear Team
>>
>> I called CM, and she confirmed that she received a call from this number
>> ( 0508828181), but the CM saying the courier company is calling her for the
>> collection.
>>
>> Regards
>> Taqwa
>>
>> On Tue, Jun 16, 2020 at 2:53 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> @Taqwa Ali <[email-masked]> please check and call the customer
>> again and ask the customer.
>>
>> We need to be sure , also confirm the contact number of thee customer who
>> called her
>>
>> Regards,
>> Alina
>>
>> On Tue, Jun 16, 2020 at 2:48 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Alina
>>
>>
>> Please check again because the customer said she received one box and the
>> 2nd box is not received so as per Mary she requested us to collect the item
>> that was delivered and we make it but the customer refuses to give the
>> driver the item.
>>
>> Now you said that the customer did not receive the order !!!
>>
>> Kindly call the customer and confirm with here what is the correct issue
>> to help her to solve it.
>> .
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Tue, Jun 16, 2020 at 2:44 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> Hi Eugene / Mostafa,
>>
>> This customer complaining of the item was delivered to Wrong customer in
>> ABU DHABI and not her
>>
>> Please advise asap customer is asking for a gc and refund
>>
>> Customer said he never received the order.
>>
>> Regards,
>> Alina
>>
>>
>> On Sun, Jun 14, 2020 at 4:06 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>> @Samiya Sheikh <[email-masked]> customer cancelled delivery
>> Please check and advise.
>>
>> Regards,
>> Alina
>>
>> On Thu, Jun 11, 2020 at 11:14 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>> @Taiba Jeebly <[email-masked]>  Thanks for your email
>>
>>
>> @Mary Anne Agapito <[email-masked]>  Please advise what is the
>> next step
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Thu, Jun 11, 2020 at 11:13 AM Taiba <[email-masked]> wrote:
>>
>>
>> Hi Mostafa,
>>
>> Reason has not been specified. We can still proceed with the collection
>> if the customer requires it!
>>
>>
>>
>> *Taiba Asghar*
>> Key Account Executive
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 52 314 8509
>>
>> e: [email-masked] <[email-masked]>
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Thursday, June 11, 2020 11:06 AM
>> *To:* Taiba <[email-masked]>
>> *Cc:* Samiya Sheikh <[email-masked]>; Alina D'Souza <
>> [email-masked]>; Mary Anne Agapito <[email-masked]>; Eugene
>> Mugisa <[email-masked]>; customer care <[email-masked]>;
>> Denmark A <[email-masked]>; Returns.fc <[email-masked]>;
>> Hyacinth Joyce <[email-masked]>; Taqwa Ali <[email-masked]>
>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>
>> Hello Taiba
>>
>> Please share with me the reason for the cancellation !!!!
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Thu, Jun 11, 2020 at 10:25 AM Taiba <[email-masked]> wrote:
>>
>>
>> Team,
>>
>> The collection has been cancelled.
>>
>>
>>
>> *Taiba Asghar*
>> Key Account Executive
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 52 314 8509
>>
>> e: [email-masked] <[email-masked]>
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Thursday, June 11, 2020 8:55 AM
>> *To:* Samiya Sheikh <[email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>;
>> Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; customer care <[email-masked]>; Denmark A <
>> [email-masked]>; Returns.fc <[email-masked]>; Hyacinth
>> Joyce <[email-masked]>; Taqwa Ali <[email-masked]>
>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>
>> @Taiba Jeebly <[email-masked]>  Please share your feedback.
>>
>> AWB ( JB276018 )
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Wed, Jun 10, 2020 at 6:52 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>> Please confirm if this is collected, Kindly update.
>>
>> Regards
>>
>> On Sun, Jun 7, 2020 at 11:39 AM Taqwa Ali <[email-masked]> wrote:
>>
>> Dear Team
>>
>> Please update the CM want the refund ASAP
>>
>> Regards
>> Taqwa
>>
>> On Wed, Jun 3, 2020 at 10:45 AM Taiba <[email-masked]> wrote:
>>
>> Hi Mostafa,
>>
>> Kindly add this in the RVP data for today.
>>
>>
>>
>> *Taiba Asghar*
>> Key Account Executive
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 52 314 8509
>>
>> e: [email-masked] <[email-masked]>
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Wednesday, June 3, 2020 8:40 AM
>> *To:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>
>> *Cc:* Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; customer care <[email-masked]>; Denmark A <
>> [email-masked]>; Returns.fc <[email-masked]>; Hyacinth
>> Joyce <[email-masked]>
>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>
>> @Taiba Jeebly <[email-masked]>  Please create a new reverse pickup for
>> this order and collect it from the customer ASAP.
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Wed, Jun 3, 2020 at 1:14 AM Alina D'Souza <[email-masked]> wrote:
>>
>> @Mostafa saad <[email-masked]>
>>
>> Wrong customer order delivered
>>
>> Collection at below address
>>
>> Shipping Address
>> SHIP TOshamma alamimi
>> شارع المرجان
>> المناصير / فيلا 82
>> Abu Dhabi
>> United Arab Emirates Map
>> SHIP AREA
>> SHIP PHONE971508828181
>>
>> On Wed, Jun 3, 2020 at 1:13 AM Alina D'Souza <[email-masked]> wrote:
>>
>> Hi Mostafa,
>>
>> Please arrange collection CRA_AR_RE12356
>>
>> On Fri, May 29, 2020 at 9:24 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>> It is Alina who can provide what you're requesting.
>>
>> @Alina D'Souza <[email-masked]> - please create the CRA to arrange
>> the collection.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, May 27, 2020 at 8:32 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Mary
>>
>> Please share the CRA to proceed.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Tue, May 26, 2020 at 5:36 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Mostafa and Eugene,
>>
>> It seems this is not a return issue but wrong delivery.
>>
>> Please have one of our drivers collect the items to Shamma Al Amimi
>> tomorrow.
>>
>> The address was given in the previous email.
>>
>> @Denmark A <[email-masked]> @Returns.fc <[email-masked]>
>> - please advise when received to process the refund.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, May 26, 2020 at 5:24 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>> In relation to this case, the rest of the items missing was incorrectly
>> delivered to another customer.
>>
>> @Alina D'Souza <[email-masked]>  @Hyacinth Joyce
>> <[email-masked]> - please arrange the collection urgently tomorrow,
>> because the person who received it will only be available tomorrow.
>>
>> The address was given below:
>>
>> Shipping Address
>> SHIP TOshamma alamimi
>> شارع المرجان
>> المناصير / فيلا 82
>> Abu Dhabi
>> United Arab Emirates Map
>> SHIP AREA
>> SHIP PHONE971508828181
>>
>> @Denmark A <[email-masked]> - please create the CRA when
>> received, the customer doesn't want her order anymore to initiate the
>> refund process
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, May 25, 2020 at 8:57 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Mary
>>
>> We receive only one box from OB team. so please palace new order for the
>> missing item to proceed.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Sun, May 24, 2020 at 12:17 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>> Hi Mostafa,
>>
>> May we have an update on this shipment?
>>
>> Please advise. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, May 21, 2020 at 10:53 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>> order 700232767 is in 2 shipments but courier confirmed they received 1.
>> kindly assist.
>>
>> Regards
>>
>> On Tue, May 19, 2020 at 1:18 PM Farooq <[email-masked]> wrote:
>>
>> FYI
>>
>>
>>
>> Best Regards ,
>>
>>
>>
>> *Muhammad Farooq Javed *
>> Operations Manager
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 504330629
>>
>> e: [email-masked]
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>> *From:* Farooq <[email-masked]>
>> *Sent:* Tuesday, May 19, 2020 1:18 PM
>> *To:* Mary Anne Agapito <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Mostafa saad <[email-masked]>
>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>
>> Hi Mary -  We received 1 Box against the ref , Please confirm with team
>> and update.
>>
>> Best Regards ,
>>
>>
>>
>> *Muhammad Farooq Javed *
>> Operations Manager
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 504330629
>>
>> e: [email-masked]
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>> *From:* Mary Anne Agapito <[email-masked]
>>
>>