Subject: Re: Order #600756295 // SKU: AL-800010943 // Incident #846977 // Feber - Trike Evo Bicycle - Blue // Defective Missing Part
From: Denmark A <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Arjun <[email-masked]>, Maricris <[email-masked]>, Michaela Manibo <[email-masked]>, Nikil <[email-masked]>, Jiban <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>, Ekta Jesswani <[email-masked]>, Shinette Grace Ochoa <[email-masked]>
Date: Tue, 16 Jun 2020 16:06:29 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

Please find the attached VRA for your reference.

Regards,
Den mark

On Sun, May 10, 2020 at 6:31 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Arjun,
>
> Thank you for your response.
>
> @Denmark A <[email-masked]> - please receive the CRA, credit note
> has already been given by the vendor.
>
> Will issue the store credit now to resolve the issue once and for all.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, May 10, 2020 at 3:54 PM Arjun <[email-masked]> wrote:
>
>> Dear Mary,
>>
>>
>>
>> Please find the attached tax credit note against this items.
>>
>>
>>
>> Thanks.
>>
>>
>>
>> *Ps: we have changed our company name from ATIQ LIUSIE GENERAL TRADING to
>> A LIUSIE GENERAL TRADING / ALGT. We are now using new email ID
>> [email-masked] <[email-masked]> , pls update your contact details*
>>
>>
>>
>> Best regards
>>
>> Arjun khadka
>>
>>
>>
>>
>> *ALGT - A Liusie General Trading *|   PO BOX 7297  |   Plot # C.22 Dubai
>> Production City |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476700   |  Fax: +971 4
>> 2476799  | Mobile: +971 556086627
>>
>> www.algt-me.com         Location map https://goo.gl/W6pdn2
>>
>>
>>
>> *From:* Arjun [mailto:[email-masked]]
>> *Sent:* Sunday, May 10, 2020 3:51 PM
>> *To:* 'Mary Anne Agapito' <[email-masked]>; 'Maricris' <
>> [email-masked]>; 'Denmark A' <[email-masked]>
>> *Cc:* 'Michaela Manibo' <[email-masked]>; 'Nikil' <
>> [email-masked]>; 'Jiban' <[email-masked]>; 'customer care' <
>> [email-masked]>; 'Returns.fc' <[email-masked]>; 'Kenneth
>> Nwaso' <[email-masked]>; 'Umang Mehrotra' <
>> [email-masked]>; 'Ekta Jesswani' <[email-masked]>; 'Shinette
>> Grace Ochoa' <[email-masked]>
>> *Subject:* RE: Order #600756295 // SKU: AL-800010943 // Incident #846977
>> // Feber - Trike Evo Bicycle - Blue // Defective Missing Part
>>
>>
>>
>> Dear Mary,
>>
>>
>>
>> Apologies, we are in out of stock this items. Could you please informed
>> your customer same and will send you credit note against this items.
>>
>>
>>
>> Thanks.
>>
>>
>>
>> *Ps: we have changed our company name from ATIQ LIUSIE GENERAL TRADING to
>> A LIUSIE GENERAL TRADING / ALGT. We are now using new email ID
>> [email-masked] <[email-masked]> , pls update your contact details*
>>
>>
>>
>> Best regards
>>
>> Arjun khadka
>>
>>
>>
>>
>> *ALGT - A Liusie General Trading *|   PO BOX 7297  |   Plot # C.22 Dubai
>> Production City |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476700   |  Fax: +971 4
>> 2476799  | Mobile: +971 556086627
>>
>> www.algt-me.com         Location map https://goo.gl/W6pdn2
>>
>>
>>
>> *From:* Mary Anne Agapito [mailto:[email-masked]
>> <[email-masked]>]
>> *Sent:* Sunday, May 10, 2020 2:58 PM
>> *To:* Maricris <[email-masked]>; Denmark A <[email-masked]>
>> *Cc:* Michaela Manibo <[email-masked]>; Nikil <
>> [email-masked]>; Jiban <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Arjun <[email-masked]>; Ekta Jesswani <[email-masked]>; Shinette
>> Grace Ochoa <[email-masked]>
>> *Subject:* Re: Order #600756295 // SKU: AL-800010943 // Incident #846977
>> // Feber - Trike Evo Bicycle - Blue // Defective Missing Part
>>
>>
>>
>> Hi Maricris,
>>
>>
>>
>> May we have an update on this case, please?
>>
>>
>>
>> This is long overdue and the customer is very furious. and asking for a
>> refund. She is willing to have the store credit but wants it today.
>>
>>
>>
>> The customer already threatened to go to social media and file a
>> complaint to consumer rights if not resolve today.
>>
>>
>>
>> Please let's resolve the issue today once and for all. Need your support.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Apr 25, 2020 at 8:57 AM Maricris <[email-masked]> wrote:
>>
>> Hi Nikil,
>>
>>
>>
>> Kindly check this returned item.
>>
>>
>>
>>
>>
>> *BEST REGARDS**...*?
>>
>> *Maricris Pati*
>>
>>
>>
>>
>>
>>
>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>> # C.22 Dubai Production City , opp Sign Work |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>> 2476799  | Mobile : +971 566454542
>>
>> www.algt-me.com
>>
>>
>>
>> P *Save a tree. Please don't print this e-mail unless it's really
>> necessary*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Michaela Manibo [mailto:[email-masked]]
>> *Sent:* Friday, April 24, 2020 2:53 PM
>> *To:* Maricris <[email-masked]>
>> *Cc:* Denmark A <[email-masked]>; Jiban <[email-masked]>;
>> Nikil <[email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Kenneth Nwaso <
>> [email-masked]>; Umang Mehrotra <[email-masked]>;
>> Arjun <[email-masked]>
>> *Subject:* Re: Order #600756295 // SKU: AL-800010943 // Incident #846977
>> // Feber - Trike Evo Bicycle - Blue // Defective Missing Part
>>
>>
>>
>> Hi Team,
>>
>> Customer is following up on the order. May we have an update on this item
>> please?
>>
>> Thanks
>>
>> [image:
>> https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]
>>
>>
>>
>>
>>
>> On Wed, Apr 1, 2020 at 10:46 AM Maricris <[email-masked]> wrote:
>>
>> Hi Jiban/Nikil,
>>
>>
>>
>> Please advise below.
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Wednesday, April 1, 2020 10:11 AM
>> *To:* Maricris <[email-masked]>
>> *Cc:* Jiban <[email-masked]>; Nikil <[email-masked]>; customer
>> care <[email-masked]>; Returns.fc <[email-masked]>;
>> Kenneth Nwaso <[email-masked]>; Umang Mehrotra <
>> [email-masked]>
>> *Subject:* Re: Order #600756295 // SKU: AL-800010943 // Incident #846977
>> // Feber - Trike Evo Bicycle - Blue // Defective Missing Part
>>
>>
>>
>> Hi Maricris,
>>
>>
>>
>> Any update on this? Than you
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sat, Mar 28, 2020 at 2:29 PM Denmark A <[email-masked]> wrote:
>>
>> Hi Maricris,
>>
>>
>>
>> Thank you for your email.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>> On Sat, Mar 28, 2020 at 2:25 PM Maricris <[email-masked]> wrote:
>>
>>
>>
>> Hi Denmark,
>>
>>
>>
>> Please send the item back to our warehouse for checking. If factory
>> defective we will replace it.
>>
>>
>>
>> @Jiban/Nikil,
>>
>> Please check the item to be returned.
>>
>>
>>
>> *BEST REGARDS**...*?
>>
>> *Maricris Pati*
>>
>>
>>
>>
>>
>>
>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot
>> # C.22 Dubai Production City , opp Sign Work |
>>
>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>> 2476799  | Mobile : +971 566454542
>>
>> www.algt-me.com
>>
>>
>>
>> P *Save a tree. Please don't print this e-mail unless it's really
>> necessary*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Saturday, March 28, 2020 2:19 PM
>> *To:* Maricris <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>> Umang Mehrotra <[email-masked]>
>> *Subject:* Order #600756295 // SKU: AL-800010943 // Incident #846977 //
>> Feber - Trike Evo Bicycle - Blue // Defective Missing Part
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Reason of return: Damaged and missing parts
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>