Subject: Re: Incomplete Shipment - 700232767// awb: JB234921
From: Mostafa saad <[email-masked]>
To: Farooq <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Taqwa Ali <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Taiba <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Tue, 16 Jun 2020 16:00:17 +0400
List-Id: <ccteam.mumzworld.com>

@Farooq <[email-masked]>  Thanks

@Alina D'Souza <[email-masked]>  Now we have only one box Missing not
delivered to the customer so if the customer need the missing item please
place a new order to her if not please give her a refund for the missing
item.

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Tue, Jun 16, 2020 at 3:48 PM Farooq <[email-masked]> wrote:

> Hi Mostafa -  Claim is customer received 1 box under JB234921 Same has
> been delivered already , Please check for 2nd as we have got only 1 part
> and delivered to customer.
>
>
>
>
> Best Regards ,
>
>
>
> *Muhammad Farooq Javed *
> Operations Manager
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 504330629
>
> e: [email-masked]
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Tuesday, June 16, 2020 3:33 PM
> *To:* Farooq <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Taqwa Ali <[email-masked]>;
> Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Taiba <[email-masked]>; Samiya Sheikh <
> [email-masked]>; customer care <[email-masked]>; Denmark A <
> [email-masked]>; Returns.fc <[email-masked]>; Hyacinth
> Joyce <[email-masked]>
> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>
> @Farooq <[email-masked]>  Thanks for your reply but now the customer
> said she didn't receive it so please share with us the POD and
> please confirm with your team for this order already delivered to the
> correct address.
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Tue, Jun 16, 2020 at 3:26 PM Farooq <[email-masked]> wrote:
>
> Hi Mostafa - Delivered to customer
>
> Best Regards ,
>
>
>
> *Muhammad Farooq Javed *
> Operations Manager
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 504330629
>
> e: [email-masked]
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Tuesday, June 16, 2020 3:24 PM
> *To:* Alina D'Souza <[email-masked]>; Farooq <[email-masked]>
> *Cc:* Taqwa Ali <[email-masked]>; Mary Anne Agapito <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Taiba <
> [email-masked]>; Samiya Sheikh <[email-masked]>; customer care <
> [email-masked]>; Denmark A <[email-masked]>; Returns.fc <
> [email-masked]>; Hyacinth Joyce <[email-masked]>
> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>
> @Farooq <[email-masked]>  you were received on the box so please
> confirm if you deliver it to the customer or you returned it to the WH.
>
>
>
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Tue, Jun 16, 2020 at 3:21 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Mostafa,
>
> Please check customer claims no item received.
>
> We need to collct from the above number given in abu dhabhi
>
> Kindly confirm if it was delivered to wrong address by the driver so that
> can give a gc to the customer
>
> Regards,
> Alina
>
> On Tue, 16 Jun 2020, 3:12 pm Taqwa Ali, <[email-masked]> wrote:
>
> Dear Team
>
> I called CM, and she confirmed that she received a call from this number
> ( 0508828181), but the CM saying the courier company is calling her for the
> collection.
>
> Regards
> Taqwa
>
> On Tue, Jun 16, 2020 at 2:53 PM Alina D'Souza <[email-masked]> wrote:
>
> @Taqwa Ali <[email-masked]> please check and call the customer again
> and ask the customer.
>
> We need to be sure , also confirm the contact number of thee customer who
> called her
>
> Regards,
> Alina
>
> On Tue, Jun 16, 2020 at 2:48 PM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Alina
>
>
> Please check again because the customer said she received one box and the
> 2nd box is not received so as per Mary she requested us to collect the item
> that was delivered and we make it but the customer refuses to give the
> driver the item.
>
> Now you said that the customer did not receive the order !!!
>
> Kindly call the customer and confirm with here what is the correct issue
> to help her to solve it.
> .
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Tue, Jun 16, 2020 at 2:44 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Eugene / Mostafa,
>
> This customer complaining of the item was delivered to Wrong customer in
> ABU DHABI and not her
>
> Please advise asap customer is asking for a gc and refund
>
> Customer said he never received the order.
>
> Regards,
> Alina
>
>
> On Sun, Jun 14, 2020 at 4:06 PM Alina D'Souza <[email-masked]> wrote:
>
> @Samiya Sheikh <[email-masked]> customer cancelled delivery
> Please check and advise.
>
> Regards,
> Alina
>
> On Thu, Jun 11, 2020 at 11:14 AM Mostafa saad <[email-masked]>
> wrote:
>
> @Taiba Jeebly <[email-masked]>  Thanks for your email
>
>
> @Mary Anne Agapito <[email-masked]>  Please advise what is the
> next step
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Thu, Jun 11, 2020 at 11:13 AM Taiba <[email-masked]> wrote:
>
>
> Hi Mostafa,
>
> Reason has not been specified. We can still proceed with the collection if
> the customer requires it!
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 52 314 8509
>
> e: [email-masked] <[email-masked]>
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Thursday, June 11, 2020 11:06 AM
> *To:* Taiba <[email-masked]>
> *Cc:* Samiya Sheikh <[email-masked]>; Alina D'Souza <
> [email-masked]>; Mary Anne Agapito <[email-masked]>; Eugene
> Mugisa <[email-masked]>; customer care <[email-masked]>;
> Denmark A <[email-masked]>; Returns.fc <[email-masked]>;
> Hyacinth Joyce <[email-masked]>; Taqwa Ali <[email-masked]>
> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>
> Hello Taiba
>
> Please share with me the reason for the cancellation !!!!
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Thu, Jun 11, 2020 at 10:25 AM Taiba <[email-masked]> wrote:
>
>
> Team,
>
> The collection has been cancelled.
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 52 314 8509
>
> e: [email-masked] <[email-masked]>
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Thursday, June 11, 2020 8:55 AM
> *To:* Samiya Sheikh <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>; Mary
> Anne Agapito <[email-masked]>; Eugene Mugisa <[email-masked]>;
> customer care <[email-masked]>; Denmark A <[email-masked]>;
> Returns.fc <[email-masked]>; Hyacinth Joyce <[email-masked]>;
> Taqwa Ali <[email-masked]>
> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>
> @Taiba Jeebly <[email-masked]>  Please share your feedback.
>
> AWB ( JB276018 )
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Wed, Jun 10, 2020 at 6:52 PM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
> Please confirm if this is collected, Kindly update.
>
> Regards
>
> On Sun, Jun 7, 2020 at 11:39 AM Taqwa Ali <[email-masked]> wrote:
>
> Dear Team
>
> Please update the CM want the refund ASAP
>
> Regards
> Taqwa
>
> On Wed, Jun 3, 2020 at 10:45 AM Taiba <[email-masked]> wrote:
>
> Hi Mostafa,
>
> Kindly add this in the RVP data for today.
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 52 314 8509
>
> e: [email-masked] <[email-masked]>
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Wednesday, June 3, 2020 8:40 AM
> *To:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
> [email-masked]>; customer care <[email-masked]>; Denmark A <
> [email-masked]>; Returns.fc <[email-masked]>; Hyacinth
> Joyce <[email-masked]>
> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>
> @Taiba Jeebly <[email-masked]>  Please create a new reverse pickup for
> this order and collect it from the customer ASAP.
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Wed, Jun 3, 2020 at 1:14 AM Alina D'Souza <[email-masked]> wrote:
>
> @Mostafa saad <[email-masked]>
>
> Wrong customer order delivered
>
> Collection at below address
>
> Shipping Address
> SHIP TOshamma alamimi
> شارع المرجان
> المناصير / فيلا 82
> Abu Dhabi
> United Arab Emirates Map
> SHIP AREA
> SHIP PHONE971508828181
>
> On Wed, Jun 3, 2020 at 1:13 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Mostafa,
>
> Please arrange collection CRA_AR_RE12356
>
> On Fri, May 29, 2020 at 9:24 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
> It is Alina who can provide what you're requesting.
>
> @Alina D'Souza <[email-masked]> - please create the CRA to arrange
> the collection.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, May 27, 2020 at 8:32 AM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Mary
>
> Please share the CRA to proceed.
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Tue, May 26, 2020 at 5:36 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Mostafa and Eugene,
>
> It seems this is not a return issue but wrong delivery.
>
> Please have one of our drivers collect the items to Shamma Al Amimi
> tomorrow.
>
> The address was given in the previous email.
>
> @Denmark A <[email-masked]> @Returns.fc <[email-masked]>
> - please advise when received to process the refund.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, May 26, 2020 at 5:24 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
> In relation to this case, the rest of the items missing was incorrectly
> delivered to another customer.
>
> @Alina D'Souza <[email-masked]>  @Hyacinth Joyce
> <[email-masked]> - please arrange the collection urgently tomorrow,
> because the person who received it will only be available tomorrow.
>
> The address was given below:
>
> Shipping Address
> SHIP TOshamma alamimi
> شارع المرجان
> المناصير / فيلا 82
> Abu Dhabi
> United Arab Emirates Map
> SHIP AREA
> SHIP PHONE971508828181
>
> @Denmark A <[email-masked]> - please create the CRA when received,
> the customer doesn't want her order anymore to initiate the refund process
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, May 25, 2020 at 8:57 AM Mostafa saad <[email-masked]>
> wrote:
>
> Hello Mary
>
> We receive only one box from OB team. so please palace new order for the
> missing item to proceed.
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Sun, May 24, 2020 at 12:17 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
> May we have an update on this shipment?
>
> Please advise. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, May 21, 2020 at 10:53 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
> order 700232767 is in 2 shipments but courier confirmed they received 1.
> kindly assist.
>
> Regards
>
> On Tue, May 19, 2020 at 1:18 PM Farooq <[email-masked]> wrote:
>
> FYI
>
>
>
> Best Regards ,
>
>
>
> *Muhammad Farooq Javed *
> Operations Manager
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 504330629
>
> e: [email-masked]
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
> *From:* Farooq <[email-masked]>
> *Sent:* Tuesday, May 19, 2020 1:18 PM
> *To:* Mary Anne Agapito <[email-masked]>
> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Mostafa saad <[email-masked]>
> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>
> Hi Mary -  We received 1 Box against the ref , Please confirm with team
> and update.
>
> Best Regards ,
>
>
>
> *Muhammad Farooq Javed *
> Operations Manager
>
>  <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 504330629
>
> e: [email-masked]
>
>
>
> *www.jeebly.com <http://www.jeebly.com/>*
>
>  <https://www.facebook.com/jeeblynow/>   [image:
> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
> *From:* Mary Anne Agapito <[email-masked]
>
>