Subject: Re: Order #600733229 // Incident #818605 // Sku :TC-IN212011 // Infantino - Piano & Numbers Learning Toucan - Green // Defective
From: Denmark A <[email-masked]>
To: LPO <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, "Sales | BabygrowFzc" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Peecy | BabygrowFzc" <[email-masked]>, [email-masked], [email-masked], "Ajish | BabygrowFzc" <[email-masked]>
Date: Tue, 16 Jun 2020 15:55:00 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

Please find the attached VRA for your reference.

On Mon, Jun 15, 2020 at 4:56 PM LPO <[email-masked]> wrote:

> Hi Umang,
>
>
>
> Yes we have received the item,
>
>
>
> HI Hashier,
>
>
>
> Kindly share the credit note for the following item.
>
>
>
> Regards.
>
> Bijo Mathew
>
>
>
>
>
> *From:* Umang Mehrotra [mailto:[email-masked]]
> *Sent:* 15 June, 2020 4:42 PM
> *To:* [email-masked]; LPO | BabygrowFzc
> *Cc:* Sales | BabygrowFzc; customer care; Denmark A; Returns.fc; Kenneth
> Nwaso; Alina D'Souza; Peecy | BabygrowFzc; [email-masked]
> *Subject:* RE: Order #600733229 // Incident #818605 // Sku :TC-IN212011
> // Infantino - Piano & Numbers Learning Toucan - Green // Defective
>
>
>
> Hi Babygrow Team,
>
>
>
> Is there any update?
>
>
>
> Regards,
>
> Umang Mehrotra
>
>
>
> *From:* [email-masked] [mailto:[email-masked]]
> *Sent:* Sunday, June 14, 2020 1:14 PM
> *To:* 'LPO | BabygrowFzc' <[email-masked]>
> *Cc:* 'Sales | BabygrowFzc' <[email-masked]>; 'customer care' <
> [email-masked]>; 'Denmark A' <[email-masked]>; 'Returns.fc' <
> [email-masked]>; 'Kenneth Nwaso' <[email-masked]>;
> 'Alina D'Souza' <[email-masked]>; 'Peecy | BabygrowFzc' <
> [email-masked]>; 'Umang Mehrotra' <[email-masked]>;
> [email-masked]
> *Subject:* RE: Order #600733229 // Incident #818605 // Sku :TC-IN212011
> // Infantino - Piano & Numbers Learning Toucan - Green // Defective
>
>
>
> Dear Bijo,
>
>
>
> Please check and update whether this return was already processed or not.
>
>
>
> *Warmest Regards,*
>
> *Ajish Koshy *
>
>
>
> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>
> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>
> *Email: [email-masked]* <[email-masked]>* Web: *
> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>
>
>
> *From:* Umang Mehrotra <[email-masked]>
> *Sent:* 14 June 2020 01:10 PM
> *To:* [email-masked]; Denmark A <[email-masked]>; LPO |
> BabygrowFzc <[email-masked]>
> *Cc:* Sales | BabygrowFzc <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Alina D'Souza <[email-masked]>;
> Peecy | BabygrowFzc <[email-masked]>; [email-masked]
> *Subject:* RE: Order #600733229 // Incident #818605 // Sku :TC-IN212011
> // Infantino - Piano & Numbers Learning Toucan - Green // Defective
>
>
>
> Hi Ajish,
>
>
>
> Is there any update on the same?
>
>
>
> Regards,
>
> Umang Mehrotra
>
>
>
> *From:* [email-masked] [mailto:[email-masked]]
> *Sent:* Thursday, June 4, 2020 3:42 PM
> *To:* 'Denmark A' <[email-masked]>; 'LPO | BabygrowFzc' <
> [email-masked]>
> *Cc:* 'Sales | BabygrowFzc' <[email-masked]>; 'customer care' <
> [email-masked]>; 'Returns.fc' <[email-masked]>; 'Kenneth
> Nwaso' <[email-masked]>; 'Umang Mehrotra' <
> [email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Peecy |
> BabygrowFzc' <[email-masked]>; [email-masked]
> *Subject:* RE: Order #600733229 // Incident #818605 // Sku :TC-IN212011
> // Infantino - Piano & Numbers Learning Toucan - Green // Defective
>
>
>
> Dear Denmark,
>
>
>
> As per my understanding we have already taken the return for the same.
>
>
>
> We will cross check again with our team and confirm with you.
>
>
>
> Hi Bijo,
>
>
>
> As discussed,
>
>
>
> Please confirm on the below.
>
>
>
> *Warmest Regards,*
>
> *Ajish Koshy *
>
>
>
> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>
> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>
> *Email: [email-masked]* <[email-masked]>* Web: *
> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* 04 June 2020 02:14 PM
> *To:* Ajish | BabygrowFzc <[email-masked]>
> *Cc:* LPO | BabygrowFzc <[email-masked]>; Sales | BabygrowFzc <
> [email-masked]>; customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>; Alina D'Souza <[email-masked]>;
> Peecy | BabygrowFzc <[email-masked]>; [email-masked]
> *Subject:* Re: Order #600733229 // Incident #818605 // Sku :TC-IN212011
> // Infantino - Piano & Numbers Learning Toucan - Green // Defective
>
>
>
> Hi Ajish,
>
>
>
> Any update?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Mar 15, 2020 at 11:49 AM Ajish | BabygrowFzc <
> [email-masked]> wrote:
>
> Dear Denmark,
>
> Thanks for your kind email.
>
>
>
> We shall take the goods back as it was due to the wrong content( Content
> for the international Version) we shall take the returns and provide you
> the credit note for the same.
>
>
>
> Dear Bijo,
>
>
>
> Kindly take the returns  and issue a credit note for the same.
>
>
>
> *Warmest Regards,*
>
> *Ajish Koshy *
>
>
>
>
> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>
> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>
> *Email: [email-masked]* <[email-masked]>* Web: *
> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Saturday, March 14, 2020 12:44 PM
> *To:* Ajish | BabygrowFzc
> *Cc:* Sales | BabygrowFzc; customer care; Returns.fc; Kenneth Nwaso;
> Umang Mehrotra; Alina D'Souza
> *Subject:* Re: Order #600733229 // Incident #818605 // Sku :TC-IN212011
> // Infantino - Piano & Numbers Learning Toucan - Green // Defective
>
>
>
> Hi Ajish,
>
>
>
> Good day,
>
>
>
> We're trying to give the item to your driver AVIT for further evaluation
> of the item  but he refused to accept it please assist.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Mar 10, 2020 at 9:40 AM Denmark A <[email-masked]> wrote:
>
> Dear Ajish,
>
>
>
> Item is with us now.
>
> Please see customer comments below.
>
>
>
> Comments :Does work as mentioned No words no Phases .. doesn’t teach
> numbers . Just piano keys work but no songs. Music button and 123 button do
> nothing . Seems to be a defective piece . Didn’t realise till I saw the
> video on YouTube
>
>
>
> Regards,
>
>
>
> On Tue, Mar 10, 2020 at 9:30 AM Ajish | BabygrowFzc <[email-masked]>
> wrote:
>
> Dear Denmark,
>
> Good Day!
>
>
>
> Please share with us a video for the same so that we could check with our
> brands team and take approval.
>
>
>
> *Warmest Regards,*
>
> *Ajish Koshy *
>
>
>
>
> *1J-12/1, Hamriyah Free Zone P.O Box 51541,*
>
> *Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 *
>
> *Email: [email-masked]* <[email-masked]>* Web: *
> *www.babygrowfzc.com* <http://www.babygrowfzc.com/>
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Tuesday, March 10, 2020 9:27 AM
> *To:* Sales | BabygrowFzc; Ajish | BabygrowFzc
> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Umang Mehrotra; Alina
> D'Souza
> *Subject:* Order #600733229 // Incident #818605 // Sku :TC-IN212011 //
> Infantino - Piano & Numbers Learning Toucan - Green // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Comments :Not working properly
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>