Subject: Re: Incomplete Shipment - 700232767// awb: JB234921
From: Farooq <[email-masked]>
To: Mostafa saad <[email-masked]>, Alina D'Souza <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Taiba <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, Returns.fc <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Tue, 16 Jun 2020 11:26:37 +0000
List-Id: <ccteam.mumzworld.com>

Hi Mostafa - Delivered to customer

Best Regards ,

Muhammad Farooq Javed
Operations Manager

[Logo]<http://www.jeebly.com/>

JEEBLY LLC

Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1

Dubai | United Arab Emirates

t: +971 800 533259

m: +971 504330629

e: [email-masked]

www.jeebly.com<http://www.jeebly.com/>

[Facebook icon]<https://www.facebook.com/jeeblynow/>   [LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>    [Twitter icon] <https://twitter.com/jeeblynow1?lang=en>    [Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>    [Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>

________________________________
From: Mostafa saad <[email-masked]>
Sent: Tuesday, June 16, 2020 3:24 PM
To: Alina D'Souza <[email-masked]>; Farooq <[email-masked]>
Cc: Taqwa Ali <[email-masked]>; Mary Anne Agapito <[email-masked]>; Eugene Mugisa <[email-masked]>; Taiba <[email-masked]>; Samiya Sheikh <[email-masked]>; customer care <[email-masked]>; Denmark A <[email-masked]>; Returns.fc <[email-masked]>; Hyacinth Joyce <[email-masked]>
Subject: Re: Incomplete Shipment - 700232767// awb: JB234921

@Farooq<mailto:[email-masked]>  you were received on the box so please confirm if you deliver it to the customer or you returned it to the WH.

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Tue, Jun 16, 2020 at 3:21 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa,

Please check customer claims no item received.

We need to collct from the above number given in abu dhabhi

Kindly confirm if it was delivered to wrong address by the driver so that can give a gc to the customer

Regards,
Alina

On Tue, 16 Jun 2020, 3:12 pm Taqwa Ali, <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team

I called CM, and she confirmed that she received a call from this number ( 0508828181), but the CM saying the courier company is calling her for the collection.

Regards
Taqwa

On Tue, Jun 16, 2020 at 2:53 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
@Taqwa Ali<mailto:[email-masked]> please check and call the customer again and ask the customer.

We need to be sure , also confirm the contact number of thee customer who called her

Regards,
Alina

On Tue, Jun 16, 2020 at 2:48 PM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
Hello Alina

Please check again because the customer said she received one box and the 2nd box is not received so as per Mary she requested us to collect the item that was delivered and we make it but the customer refuses to give the driver the item.

Now you said that the customer did not receive the order !!!

Kindly call the customer and confirm with here what is the correct issue to help her to solve it.
.

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Tue, Jun 16, 2020 at 2:44 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Eugene / Mostafa,

This customer complaining of the item was delivered to Wrong customer in ABU DHABI and not her

Please advise asap customer is asking for a gc and refund

Customer said he never received the order.

Regards,
Alina

On Sun, Jun 14, 2020 at 4:06 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
@Samiya Sheikh<mailto:[email-masked]> customer cancelled delivery
Please check and advise.

Regards,
Alina

On Thu, Jun 11, 2020 at 11:14 AM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
@Taiba Jeebly<mailto:[email-masked]>  Thanks for your email

@Mary Anne Agapito<mailto:[email-masked]>  Please advise what is the next step

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Thu, Jun 11, 2020 at 11:13 AM Taiba <[email-masked]<mailto:[email-masked]>> wrote:

Hi Mostafa,

Reason has not been specified. We can still proceed with the collection if the customer requires it!

Taiba Asghar
Key Account Executive

[Logo]<http://www.jeebly.com/>

JEEBLY LLC

Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1

Dubai | United Arab Emirates

t: +971 800 533259

m: +971 52 314 8509

e: [email-masked]<mailto:[email-masked]>

www.jeebly.com<http://www.jeebly.com/>

[Facebook icon]<https://www.facebook.com/jeeblynow/>   [LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>    [Twitter icon] <https://twitter.com/jeeblynow1?lang=en>    [Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>    [Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>

________________________________
From: Mostafa saad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 11, 2020 11:06 AM
To: Taiba <[email-masked]<mailto:[email-masked]>>
Cc: Samiya Sheikh <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>; Taqwa Ali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Incomplete Shipment - 700232767// awb: JB234921

Hello Taiba

Please share with me the reason for the cancellation !!!!

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Thu, Jun 11, 2020 at 10:25 AM Taiba <[email-masked]<mailto:[email-masked]>> wrote:

Team,

The collection has been cancelled.

Taiba Asghar
Key Account Executive

[Logo]<http://www.jeebly.com/>

JEEBLY LLC

Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1

Dubai | United Arab Emirates

t: +971 800 533259

m: +971 52 314 8509

e: [email-masked]<mailto:[email-masked]>

www.jeebly.com<http://www.jeebly.com/>

[Facebook icon]<https://www.facebook.com/jeeblynow/>   [LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>    [Twitter icon] <https://twitter.com/jeeblynow1?lang=en>    [Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>    [Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>

________________________________
From: Mostafa saad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 11, 2020 8:55 AM
To: Samiya Sheikh <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Taiba <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>; Taqwa Ali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Incomplete Shipment - 700232767// awb: JB234921

@Taiba Jeebly<mailto:[email-masked]>  Please share your feedback.

AWB ( JB276018 )
Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Wed, Jun 10, 2020 at 6:52 PM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please confirm if this is collected, Kindly update.

Regards

On Sun, Jun 7, 2020 at 11:39 AM Taqwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team

Please update the CM want the refund ASAP

Regards
Taqwa

On Wed, Jun 3, 2020 at 10:45 AM Taiba <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa,

Kindly add this in the RVP data for today.

Taiba Asghar
Key Account Executive

[Logo]<http://www.jeebly.com/>

JEEBLY LLC

Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1

Dubai | United Arab Emirates

t: +971 800 533259

m: +971 52 314 8509

e: [email-masked]<mailto:[email-masked]>

www.jeebly.com<http://www.jeebly.com/>

[Facebook icon]<https://www.facebook.com/jeeblynow/>   [LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>    [Twitter icon] <https://twitter.com/jeeblynow1?lang=en>    [Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>    [Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>

________________________________
From: Mostafa saad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 3, 2020 8:40 AM
To: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Taiba <[email-masked]<mailto:[email-masked]>>
Cc: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>
Subject: Re: Incomplete Shipment - 700232767// awb: JB234921

@Taiba Jeebly<mailto:[email-masked]>  Please create a new reverse pickup for this order and collect it from the customer ASAP.

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Wed, Jun 3, 2020 at 1:14 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
@Mostafa saad<mailto:[email-masked]>

Wrong customer order delivered

Collection at below address

Shipping Address
SHIP TOshamma alamimi
شارع المرجان
المناصير / فيلا 82
Abu Dhabi
United Arab Emirates Map
SHIP AREA
SHIP PHONE971508828181

On Wed, Jun 3, 2020 at 1:13 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa,

Please arrange collection CRA_AR_RE12356

On Fri, May 29, 2020 at 9:24 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa,

It is Alina who can provide what you're requesting.

@Alina D'Souza<mailto:[email-masked]> - please create the CRA to arrange the collection.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, May 27, 2020 at 8:32 AM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
Hello Mary

Please share the CRA to proceed.

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Tue, May 26, 2020 at 5:36 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa and Eugene,

It seems this is not a return issue but wrong delivery.

Please have one of our drivers collect the items to Shamma Al Amimi tomorrow.

The address was given in the previous email.

@Denmark A<mailto:[email-masked]> @Returns.fc<mailto:[email-masked]>  - please advise when received to process the refund.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Tue, May 26, 2020 at 5:24 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

In relation to this case, the rest of the items missing was incorrectly delivered to another customer.

@Alina D'Souza<mailto:[email-masked]>  @Hyacinth Joyce<mailto:[email-masked]> - please arrange the collection urgently tomorrow, because the person who received it will only be available tomorrow.

The address was given below:

Shipping Address
SHIP TOshamma alamimi
شارع المرجان
المناصير / فيلا 82
Abu Dhabi
United Arab Emirates Map
SHIP AREA
SHIP PHONE971508828181

@Denmark A<mailto:[email-masked]> - please create the CRA when received, the customer doesn't want her order anymore to initiate the refund process

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Mon, May 25, 2020 at 8:57 AM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:
Hello Mary

We receive only one box from OB team. so please palace new order for the missing item to proceed.

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Sun, May 24, 2020 at 12:17 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa,

May we have an update on this shipment?

Please advise. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, May 21, 2020 at 10:53 AM Samiya Sheikh <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mostafa,

order 700232767 is in 2 shipments but courier confirmed they received 1. kindly assist.

Regards

On Tue, May 19, 2020 at 1:18 PM Farooq <[email-masked]<mailto:[email-masked]>> wrote:
FYI

Best Regards ,

Muhammad Farooq Javed
Operations Manager

[Logo]<http://www.jeebly.com/>

JEEBLY LLC

Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1

Dubai | United Arab Emirates

t: +971 800 533259

m: +971 504330629

e: [email-masked]<mailto:[email-masked]>

www.jeebly.com<http://www.jeebly.com/>

[Facebook icon]<https://www.facebook.com/jeeblynow/>   [LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>    [Twitter icon] <https://twitter.com/jeeblynow1?lang=en>    [Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>    [Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>

________________________________
From: Farooq <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 19, 2020 1:18 PM
To: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>
Subject: Re: Incomplete Shipment - 700232767// awb: JB234921

Hi Mary -  We received 1 Box against the ref , Please confirm with team and update.

Best Regards ,

Muhammad Farooq Javed
Operations Manager

[Logo]<http://www.jeebly.com/>

JEEBLY LLC

Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1

Dubai | United Arab Emirates

t: +971 800 533259

m: +971 504330629

e: [email-masked]<mailto:[email-masked]>

www.jeebly.com<http://www.jeebly.com/>

[Facebook icon]<https://www.facebook.com/jeeblynow/>   [LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>    [Twitter icon] <https://twitter.com/jeeblynow1?lang=en>    [Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>    [Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>

________________________________
From: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>