Subject: Re: Incomplete Shipment - 700232767// awb: JB234921
From: Taqwa Ali <[email-masked]>
To: Mostafa saad <[email-masked]>, "Alina D'Souza" <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Taiba <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Tue, 16 Jun 2020 15:11:58 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

I called CM, and she confirmed that she received a call from this number
( 0508828181), but the CM saying the courier company is calling her for the
collection.

Regards
Taqwa

On Tue, Jun 16, 2020 at 2:53 PM Alina D'Souza <[email-masked]> wrote:

> @Taqwa Ali <[email-masked]> please check and call the customer again
> and ask the customer.
>
> We need to be sure , also confirm the contact number of thee customer who
> called her
>
> Regards,
> Alina
>
> On Tue, Jun 16, 2020 at 2:48 PM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Alina
>>
>>
>> Please check again because the customer said she received one box and the
>> 2nd box is not received so as per Mary she requested us to collect the item
>> that was delivered and we make it but the customer refuses to give the
>> driver the item.
>>
>> Now you said that the customer did not receive the order !!!
>>
>> Kindly call the customer and confirm with here what is the correct issue
>> to help her to solve it.
>> .
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Tue, Jun 16, 2020 at 2:44 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> Hi Eugene / Mostafa,
>>>
>>> This customer complaining of the item was delivered to Wrong customer in
>>> ABU DHABI and not her
>>>
>>> Please advise asap customer is asking for a gc and refund
>>>
>>> Customer said he never received the order.
>>>
>>> Regards,
>>> Alina
>>>
>>>
>>> On Sun, Jun 14, 2020 at 4:06 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> @Samiya Sheikh <[email-masked]> customer cancelled delivery
>>>> Please check and advise.
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Thu, Jun 11, 2020 at 11:14 AM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Taiba Jeebly <[email-masked]>  Thanks for your email
>>>>>
>>>>>
>>>>> @Mary Anne Agapito <[email-masked]>  Please advise what is
>>>>> the next step
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Thu, Jun 11, 2020 at 11:13 AM Taiba <[email-masked]> wrote:
>>>>>
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Reason has not been specified. We can still proceed with the
>>>>>> collection if the customer requires it!
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Taiba Asghar*
>>>>>> Key Account Executive
>>>>>>
>>>>>>  <http://www.jeebly.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *JEEBLY LLC*
>>>>>>
>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>
>>>>>> Dubai | United Arab Emirates
>>>>>>
>>>>>> t: +971 800 533259
>>>>>>
>>>>>> m: +971 52 314 8509
>>>>>>
>>>>>> e: [email-masked] <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>
>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>> Youtube icon]
>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>> *Sent:* Thursday, June 11, 2020 11:06 AM
>>>>>> *To:* Taiba <[email-masked]>
>>>>>> *Cc:* Samiya Sheikh <[email-masked]>; Alina D'Souza <
>>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>>>>> Eugene Mugisa <[email-masked]>; customer care <
>>>>>> [email-masked]>; Denmark A <[email-masked]>; Returns.fc
>>>>>> <[email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>>> Taqwa Ali <[email-masked]>
>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>
>>>>>> Hello Taiba
>>>>>>
>>>>>> Please share with me the reason for the cancellation !!!!
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 11, 2020 at 10:25 AM Taiba <[email-masked]> wrote:
>>>>>>
>>>>>>
>>>>>> Team,
>>>>>>
>>>>>> The collection has been cancelled.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Taiba Asghar*
>>>>>> Key Account Executive
>>>>>>
>>>>>>  <http://www.jeebly.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *JEEBLY LLC*
>>>>>>
>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>
>>>>>> Dubai | United Arab Emirates
>>>>>>
>>>>>> t: +971 800 533259
>>>>>>
>>>>>> m: +971 52 314 8509
>>>>>>
>>>>>> e: [email-masked] <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>
>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>> Youtube icon]
>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>> *Sent:* Thursday, June 11, 2020 8:55 AM
>>>>>> *To:* Samiya Sheikh <[email-masked]>
>>>>>> *Cc:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>;
>>>>>> Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>; customer care <[email-masked]>; Denmark
>>>>>> A <[email-masked]>; Returns.fc <[email-masked]>;
>>>>>> Hyacinth Joyce <[email-masked]>; Taqwa Ali <[email-masked]>
>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>
>>>>>> @Taiba Jeebly <[email-masked]>  Please share your feedback.
>>>>>>
>>>>>> AWB ( JB276018 )
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 10, 2020 at 6:52 PM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please confirm if this is collected, Kindly update.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Sun, Jun 7, 2020 at 11:39 AM Taqwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Team
>>>>>>
>>>>>> Please update the CM want the refund ASAP
>>>>>>
>>>>>> Regards
>>>>>> Taqwa
>>>>>>
>>>>>> On Wed, Jun 3, 2020 at 10:45 AM Taiba <[email-masked]> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Kindly add this in the RVP data for today.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Taiba Asghar*
>>>>>> Key Account Executive
>>>>>>
>>>>>>  <http://www.jeebly.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *JEEBLY LLC*
>>>>>>
>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>
>>>>>> Dubai | United Arab Emirates
>>>>>>
>>>>>> t: +971 800 533259
>>>>>>
>>>>>> m: +971 52 314 8509
>>>>>>
>>>>>> e: [email-masked] <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>
>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>> Youtube icon]
>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Mostafa saad <[email-masked]>
>>>>>> *Sent:* Wednesday, June 3, 2020 8:40 AM
>>>>>> *To:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>
>>>>>> *Cc:* Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>; customer care <[email-masked]>; Denmark
>>>>>> A <[email-masked]>; Returns.fc <[email-masked]>;
>>>>>> Hyacinth Joyce <[email-masked]>
>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>
>>>>>> @Taiba Jeebly <[email-masked]>  Please create a new reverse pickup
>>>>>> for this order and collect it from the customer ASAP.
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 3, 2020 at 1:14 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Mostafa saad <[email-masked]>
>>>>>>
>>>>>> Wrong customer order delivered
>>>>>>
>>>>>> Collection at below address
>>>>>>
>>>>>> Shipping Address
>>>>>> SHIP TOshamma alamimi
>>>>>> شارع المرجان
>>>>>> المناصير / فيلا 82
>>>>>> Abu Dhabi
>>>>>> United Arab Emirates Map
>>>>>> SHIP AREA
>>>>>> SHIP PHONE971508828181
>>>>>>
>>>>>> On Wed, Jun 3, 2020 at 1:13 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Please arrange collection CRA_AR_RE12356
>>>>>>
>>>>>> On Fri, May 29, 2020 at 9:24 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> It is Alina who can provide what you're requesting.
>>>>>>
>>>>>> @Alina D'Souza <[email-masked]> - please create the CRA to
>>>>>> arrange the collection.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, May 27, 2020 at 8:32 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hello Mary
>>>>>>
>>>>>> Please share the CRA to proceed.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Tue, May 26, 2020 at 5:36 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Mostafa and Eugene,
>>>>>>
>>>>>> It seems this is not a return issue but wrong delivery.
>>>>>>
>>>>>> Please have one of our drivers collect the items to Shamma Al Amimi
>>>>>> tomorrow.
>>>>>>
>>>>>> The address was given in the previous email.
>>>>>>
>>>>>> @Denmark A <[email-masked]> @Returns.fc
>>>>>> <[email-masked]>  - please advise when received to process
>>>>>> the refund.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, May 26, 2020 at 5:24 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> In relation to this case, the rest of the items missing was
>>>>>> incorrectly delivered to another customer.
>>>>>>
>>>>>> @Alina D'Souza <[email-masked]>  @Hyacinth Joyce
>>>>>> <[email-masked]> - please arrange the collection urgently
>>>>>> tomorrow, because the person who received it will only be available
>>>>>> tomorrow.
>>>>>>
>>>>>> The address was given below:
>>>>>>
>>>>>> Shipping Address
>>>>>> SHIP TOshamma alamimi
>>>>>> شارع المرجان
>>>>>> المناصير / فيلا 82
>>>>>> Abu Dhabi
>>>>>> United Arab Emirates Map
>>>>>> SHIP AREA
>>>>>> SHIP PHONE971508828181
>>>>>>
>>>>>> @Denmark A <[email-masked]> - please create the CRA when
>>>>>> received, the customer doesn't want her order anymore to initiate the
>>>>>> refund process
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, May 25, 2020 at 8:57 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hello Mary
>>>>>>
>>>>>> We receive only one box from OB team. so please palace new order for
>>>>>> the missing item to proceed.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Sun, May 24, 2020 at 12:17 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> May we have an update on this shipment?
>>>>>>
>>>>>> Please advise. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, May 21, 2020 at 10:53 AM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> order 700232767 is in 2 shipments but courier confirmed they
>>>>>> received 1. kindly assist.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Tue, May 19, 2020 at 1:18 PM Farooq <[email-masked]> wrote:
>>>>>>
>>>>>> FYI
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Muhammad Farooq Javed *
>>>>>> Operations Manager
>>>>>>
>>>>>>  <http://www.jeebly.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *JEEBLY LLC*
>>>>>>
>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>
>>>>>> Dubai | United Arab Emirates
>>>>>>
>>>>>> t: +971 800 533259
>>>>>>
>>>>>> m: +971 504330629
>>>>>>
>>>>>> e: [email-masked]
>>>>>>
>>>>>>
>>>>>>
>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>
>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>> Youtube icon]
>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Farooq <[email-masked]>
>>>>>> *Sent:* Tuesday, May 19, 2020 1:18 PM
>>>>>> *To:* Mary Anne Agapito <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>; Mostafa saad <[email-masked]>
>>>>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>>>>
>>>>>> Hi Mary -  We received 1 Box against the ref , Please confirm with
>>>>>> team and update.
>>>>>>
>>>>>> Best Regards ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Muhammad Farooq Javed *
>>>>>> Operations Manager
>>>>>>
>>>>>>  <http://www.jeebly.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *JEEBLY LLC*
>>>>>>
>>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>>
>>>>>> Dubai | United Arab Emirates
>>>>>>
>>>>>> t: +971 800 533259
>>>>>>
>>>>>> m: +971 504330629
>>>>>>
>>>>>> e: [email-masked]
>>>>>>
>>>>>>
>>>>>>
>>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>>
>>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>>> Youtube icon]
>>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>> *Sent:* Tuesday, May 19, 2020 1:08 PM
>>>>>> *To:* Farooq <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>; Mostafa saad <[email-masked]>
>>>>>> *Subject:* Incomplete Shipment - 700232767// awb: JB234921
>>>>>>
>>>>>> Hi Farooq,
>>>>>>
>>>>>> As per the customer, she only received 1 box that contained 1 item
>>>>>>
>>>>>>
>>>>>> Al Ain Bambini Baby Water 6x1.5L Special Offer
>>>>>>
>>>>>> On our recorder, it showed 2 boxes have been given.
>>>>>>
>>>>>> Kindly check. Thank you
>>>>>> Warm Regards,
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>