Subject: RE: Order #600882679 // SES-50859 // Viga - Writing Numbers - Purple // Damaged and missing Part
From: Jocelyn Fernandez <[email-masked]>
To: Chrysnalin Bartolome <[email-masked]>, Denmark A <[email-masked]>, "[email-masked]" <[email-masked]>, Corazon De Los Reyes <[email-masked]>, Annie Mae <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Tue, 16 Jun 2020 11:05:25 +0000
List-Id: <ccteam.mumzworld.com>

Good day,

Hope this email finds you well.
Upon checking on the Assembly Instruction Item No. 50859 Writing Board – Numbers (Version -1), item Number 50855 - Writing Board Frame is sold separately hence, we served the correct item and it was in good condition when we handed to the driver.

Kindly check with your warehouse team and see what happened before delivery to the customer.

Regards,
-Annie

The Village Mall
First floor, Showroom 10
Jumeirah 1, Jumeirah Beach Road,
Dubai UAE P.O.Box 333993

From: Chrysnalin Bartolome <[email-masked]>
Sent: Monday, June 15, 2020 4:44 PM
To: Denmark A <[email-masked]>; [email-masked]; Corazon De Los Reyes <[email-masked]>; Jocelyn Fernandez <[email-masked]>; Annie Mae <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: RE: Order #600882679 // SES-50859 // Viga - Writing Numbers - Purple // Damaged and missing Part

Dear Denmark,

We made sure before handling the goods to the driver that all items were in good condition/s and we didn’t sent the damaged item.
Regarding missing piece, Annie will check out on it.

Annie, please can you review this tomorrow.

Thanks.

Regards,

Chrysnalin S. Bartolome | Procurement, Admin. and HR  Officer
The Village Mall, Showroom No. 10
Jumeirah 1 Beach Rd., Dubai, UAE

: +971 4 344 1839 Ext. 134
  [Image result for mobile icon]    : +971 50 469 1430
[Image result for email icon]: [email-masked]<mailto:[email-masked]>
[Image result for website icon] : www.raymondeducation.com<http://www.raymondeducation.com/>

[Description: LOGO RayMOND-Final 2018]

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 15, 2020 4:16 PM
To: Chrysnalin Bartolome <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Corazon De Los Reyes <[email-masked]<mailto:[email-masked]>>; Jocelyn Fernandez <[email-masked]<mailto:[email-masked]>>; Annie Mae <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Order #600882679 // SES-50859 // Viga - Writing Numbers - Purple // Damaged and missing Part

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Reason of return: Damaged and it has missing parts

We appreciate your support in this matter, Thank you.

Regards,
Den mark