Subject: RE: Return Order #600830101 AWB#1384886403
From: "'Mohanad Abououf (DHL AE)' via customer care" <[email-masked]>
To: ae.mumzworld <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Moataz Salah El Din <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, "Asad ." <[email-masked]>
Date: Tue, 16 Jun 2020 10:52:04 +0000
List-Id: <ccteam.mumzworld.com>

Hi Khalid,

Please advise what is the update on this shipment?

Stay Safe!
Mohanad AbouOuf
Key Accounts Manager
DHL EXPRESS
P.O.Box 6252
Dubai, Meydan
United Arab Emirates
Mobile: +971 56 177 0271
Toll Free: 600 567 567
DHL Express – Excellence. Simply delivered.
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[Description: Description: cid:[email-masked]]GOGREEN – Environmental protection with DHL
Please consider your environmental responsibility before printing this e-mail.

From: Amir Julkarnain [mailto:[email-masked]]
Sent: Monday, June 15, 2020 8:58 PM
To: Mohanad Abououf (DHL AE) <[email-masked]>; ae.mumzworld <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>; Moataz Salah El Din <[email-masked]>; Ekta Jesswani <[email-masked]>; customer care <[email-masked]>; Eugene Mugisa <[email-masked]>; Asad . <[email-masked]>
Subject: Re: Return Order #600830101

Hello Team,

Need your final udpate on this. The items need to be collected from the customers end.

@Eugene Mugisa<mailto:[email-masked]>  we need your support here.

Best

On Sun, 14 Jun 2020 at 19:12, Mohanad Abououf (DHL AE) <[email-masked]<mailto:[email-masked]>> wrote:
Hi Khalid,

This shipment was delivered damaged, can you please advise if we can retrieve and send it back to Tamer Logistics?

Stay Safe!
Mohanad AbouOuf
Key Accounts Manager
DHL EXPRESS
P.O.Box 6252
Dubai, Meydan
United Arab Emirates
Mobile: +971 56 177 0271
Toll Free: 600 567 567
DHL Express – Excellence. Simply delivered.
[2020 GPTW email sign]
[Description: Description: cid:[email-masked]]GOGREEN – Environmental protection with DHL
Please consider your environmental responsibility before printing this e-mail.

From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, June 14, 2020 4:42 PM
To: Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Mohanad Abououf (DHL AE) <[email-masked]<mailto:[email-masked]>>
Cc: ae.mumzworld <[email-masked]<mailto:[email-masked]>>; Moataz Salah El Din <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Asad . <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Order #600830101

Escalating to +Mohanad Abououf (DHL AE)<mailto:[email-masked]>

Please confirm once the package is collected

Regards,
Ronald

On Sun, Jun 14, 2020 at 8:25 AM Amir Julkarnain <[email-masked]<mailto:[email-masked]>> wrote:
Hello Ronald and Moataz,

Kindly assist in following up with the retrieval of this shipment, this needs to be collected asap.

Best Regards,

On Sat, 13 Jun 2020 at 15:36, Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
+ae.mumzworld<mailto:[email-masked]> Khalid

Please retrieve the package and send it back to Shipper-Origin.

DHL-Express::1384886403

Regards,
Ronald

On Thu, Jun 11, 2020 at 11:34 AM Moataz Salah El Din <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,
Can we arrange a pickup by DHL for the subject order as it was received damaged. We've checked with the customer and she is willing to print the AWB to be scanned by the courier.

--
Best regards,
Moataz Salah El-Din
Customer Care Representative
p:  +971 (0)4 4339455 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

--
Amir Hussain Julkarnain
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.

--
Amir Hussain Julkarnain
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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CONFIDENTIALITY NOTICE: This message is from DHL and may contain confidential business information. It is intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient please contact the sender and delete this message and any attachment from your system. Unauthorized publication, use, dissemination, forwarding, printing or copying of this E-Mail and its attachments is strictly prohibited.