Subject: Re: Missing Items - 600777540// awb: 290083947235
From: Anas nazzal <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, KSA Lastmile <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Tue, 16 Jun 2020 14:50:35 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly note that the customer requested cancellation and refund for
non-delivered items.
Please revert back to us once the CRA is completed.

Best regards,
Anas Nazzal

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On Sun, Jun 14, 2020 at 10:58 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Is the shipment has already been returned?
>
> Please create the CRA asap, the order was placed since March and the
> customer is extremely upset.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Jun 9, 2020 at 3:47 PM Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Team,
>>
>> The customer called again to follow up. The courier informed that
>> shipment is returned
>>
>> Please check and update CRA ASAP.
>>
>> Thank you.
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, 7 Jun 2020 at 18:11, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Mariya,
>>>
>>> Thank you for the update.
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor (R3PL)
>>> <[email-masked]> - please confirm if the above items have
>>> been received. Please create the CRA.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 2:33 PM Mariya Christy <[email-masked]>
>>> wrote:
>>>
>>>> *Dear Mary,*
>>>>
>>>>
>>>>
>>>> Please take a note that the shipment under *AWB#171083947257* already
>>>> returned to your KSA facility.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *No*
>>>>
>>>> *Barcode*
>>>>
>>>> *Scan Time*
>>>>
>>>> *Scan*
>>>>
>>>> *Received By*
>>>>
>>>> 1
>>>>
>>>> *171083947257*
>>>>
>>>> 23/05/2020 15:24
>>>>
>>>> Returned
>>>>
>>>> HAMZA
>>>>
>>>> 2
>>>>
>>>> *171083947268*
>>>>
>>>> 26/04/2020 00:21
>>>>
>>>> Delivered
>>>>
>>>> najla
>>>>
>>>> 3
>>>>
>>>> *171083947246*
>>>>
>>>> 26/04/2020 00:21
>>>>
>>>> Delivered
>>>>
>>>> najla
>>>>
>>>> 4
>>>>
>>>> *290083947235*
>>>>
>>>> 26/04/2020 00:21
>>>>
>>>> Delivered
>>>>
>>>> najla
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks & Regards,
>>>>
>>>> *MARIYA CHRISTY*
>>>>
>>>> CS Key Accounts Agent
>>>> Customer Service Dept.
>>>> Dubai - United Arab Emirates
>>>>
>>>> T
>>>>
>>>> +971 4 606 9099
>>>>
>>>>  EXT
>>>>
>>>>   4032
>>>>
>>>> M
>>>>
>>>> +971 58 954 7017
>>>>
>>>>  F
>>>>
>>>> +971 4 235 1166
>>>>
>>>> E
>>>>
>>>> [email-masked] <[email-masked]>
>>>>
>>>> <http://www.smsaexpress.com/>
>>>>
>>>> <https://www.iso.org/home.html>
>>>>
>>>> <https://www.tapaonline.org/>
>>>>
>>>> <https://www.ticsi.org/>
>>>>
>>>> <https://sa.greatplacetowork.com/en/>
>>>>
>>>> <http://www.facebook.com/SMSAExpress>
>>>>
>>>>  <http://twitter.com/SMSAExpress>
>>>>
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>>>>
>>>> <https://www.linkedin.com/company/smsaexpress/>
>>>>
>>>> [image: Description: Description: Please consider the environment
>>>> before printing this email]
>>>>
>>>>
>>>>
>>>> This e-mail contains confidential information or information belonging
>>>> to SMSA Express and is intended solely for the addressees. The unauthorized
>>>> disclosure, use, dissemination or copying (either whole or partial) of this
>>>> e-mail, or any information it contains, is prohibited. E-mails are
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>>>> Express shall not be liable for this e-mail if modified or falsified. If
>>>> you are not the intended recipient of this e-mail, please delete it
>>>> immediately from your system and notify the sender of the wrong delivery
>>>> and the mail deletion.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>> *Sent:* Sunday, 07 June, 2020 1:42 PM
>>>> *To:* Mariya Christy
>>>> *Cc:* customer care; Eugene Mugisa; Hussain Firoz Miyagamwala
>>>> *Subject:* Missing Items - 600777540// awb: 290083947235
>>>>
>>>>
>>>>
>>>> Hi Mariya,
>>>>
>>>>
>>>>
>>>> As per the customer, the below are missing items and she only received
>>>> 3 boxes out of 4 boxes.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> 600777540
>>>>
>>>> TT-24600-C
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=490179>
>>>>
>>>> PJ Masks - Dress Up Set Catboy - Blue
>>>>
>>>>
>>>> 600777540
>>>>
>>>> TT-21301
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=693194>
>>>>
>>>> PJMASKS - Coloring and Activity Backpack
>>>>
>>>>
>>>>
>>>>
>>>> 600777540
>>>>
>>>> BBL-30100929
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1108697>
>>>>
>>>> Water Wipes - Sensitive Facial Wipes 25's
>>>>
>>>>
>>>>
>>>> 600777540
>>>>
>>>> SMG-Z028012170-4-5
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=455062>
>>>>
>>>> Zoggs - Deep Sea Bobin Swim Jacket - Blue, 4-5Y
>>>>
>>>>
>>>> 600777540
>>>>
>>>> BNDL-TC-B-Y10872-2
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=622074>
>>>>
>>>> Mickey Mouse 3-in-1 Potty Training + Soft Potty Ring
>>>>
>>>>
>>>>
>>>> Kindly check and advise. Thank you
>>>>
>>>>
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
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