Subject: RE: DHL Returns : 15/06/2020
From: "'Manju Perera (DHL AE)' via customer care" <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Mark Anthony Laraga <[email-masked]>, ae.mumzworld <[email-masked]>
Cc: Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, lastmile <[email-masked]>
Date: Tue, 16 Jun 2020 10:49:41 +0000
List-Id: <ccteam.mumzworld.com>

Hi Ronald

RT airway bill numbers will be not same as original airway bill number. When we process RT system will generate new airway bill with new number.

What I can do is in the pre alert I can mention original airway bill and additionally I can mention RT airway bill. I hope this will resolve your problem. Please let me know if you area okay with this.

Best Regards
Manju

Manju Perera
Operation supervisor

DHL EXPRESS
P.O.Box 6252
Jabel Ali, Dubai
United Arab Emirates

Phone: +971 4 8124823
Mobile: +971 56 9987520
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From: Ronald Gaviola [mailto:[email-masked]]
Sent: Tuesday, June 16, 2020 12:25 PM
To: Mark Anthony Laraga <[email-masked]>; ae.mumzworld <[email-masked]>; Manju Perera (DHL AE) <[email-masked]>
Cc: Pavankumar A <[email-masked]>; Eugene Mugisa <[email-masked]>; Umang Mehrotra <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; lastmile <[email-masked]>
Subject: Re: DHL Returns : 15/06/2020

+ae.mumzworld<mailto:[email-masked]> +Manju Perera (DHL AE)<mailto:[email-masked]>

RTS awbs are being pasted wrongly to a different package and causing trouble with the returns team by mismatching with our records.

Regards,
Ronald

On Tue, Jun 16, 2020 at 9:11 AM Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>> wrote:
Hi Pavan,

What I notice in these two orders below have the same AWB,  there is a mistakenly pasted the AWB in different SO no. Please check and investigate furthermore and update us.

Photo attached below for your reference.

REMARKS

15-Jun-20

700231064_2

2of 3

4555892762

2 pc received only

15-Jun-20

100147492_2

1

4555892762

NOT LISTED BUT RECEIVED

Best Regards,
Mark.

On Mon, Jun 15, 2020 at 5:30 PM Pavankumar A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mark,

Please assist here, and send correct details, Thanks

Please check below details:

REMARKS

15-Jun-20

700231064_2

3

4555892762

2 pc received only

15-Jun-20

200296333_3

1

NOT RECEVIED

15-Jun-20

100147497_2

1

NOT LISTED BUT RECEIVED.

On Mon, Jun 15, 2020 at 4:41 PM Mark Anthony Laraga <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Please check the below orders returned by DHL hand over to Int'l Team.

Best Regards,
Mark.

15-Jun-20

200291012_1

Returned

International Order

DHL

Najeeb

3

PAID

4555892821

15-Jun-20

600883508

Returned

International Order

DHL

Najeeb

3

PAID

1149621620

15-Jun-20

700240514

Returned

International Order

DHL

Najeeb

2

PAID

7508803610

15-Jun-20

200288176_1

Returned

International Order

DHL

Najeeb

2

PAID

4555892832

15-Jun-20

200284723

Returned

International Order

DHL

Najeeb

2

PAID

4555892751

15-Jun-20

700231064_2

Returned

International Order

DHL

Najeeb

3

PAID

4555892762

15-Jun-20

100149808_1

Returned

International Order

DHL

Najeeb

2

PAID

4555892740

15-Jun-20

700238534

Returned

International Order

DHL

Najeeb

1

PAID

4555892784

15-Jun-20

200284112_2

Returned

International Order

DHL

Najeeb

1

PAID

4555892806

15-Jun-20

200296333_3

Returned

International Order

DHL

Najeeb

1

PAID

15-Jun-20

600878210

Returned

International Order

DHL

Najeeb

1

PAID

6175488546

15-Jun-20

600882560

Returned

International Order

DHL

Najeeb

2

PAID

1149618713

15-Jun-20

200297123_2

Returned

International Order

DHL

Najeeb

1

PAID

15-Jun-20

200287416_4

Returned

International Order

DHL

Najeeb

1

PAID

15-Jun-20

600883825

Returned

International Order

DHL

Najeeb

1

PAID

15-Jun-20

200289663

Returned

International Order

DHL

Najeeb

1

PAID

4555892773

15-Jun-20

200290036

Returned

International Order

DHL

Najeeb

1

PAID

4555892810

--
Regards,
Pavankumar A
Last Mile Operations
P +971 507074205
E [email-masked]<mailto:[email-masked]>

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