Subject: Re: Incomplete Shipment - 700232767// awb: JB234921
From: "Alina D'Souza" <[email-masked]>
To: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Taiba <[email-masked]>, Samiya Sheikh <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Tue, 16 Jun 2020 14:43:54 +0400
List-Id: <ccteam.mumzworld.com>

Hi Eugene / Mostafa,

This customer complaining of the item was delivered to Wrong customer in
ABU DHABI and not her

Please advise asap customer is asking for a gc and refund

Customer said he never received the order.

Regards,
Alina

On Sun, Jun 14, 2020 at 4:06 PM Alina D'Souza <[email-masked]> wrote:

> @Samiya Sheikh <[email-masked]> customer cancelled delivery
> Please check and advise.
>
> Regards,
> Alina
>
> On Thu, Jun 11, 2020 at 11:14 AM Mostafa saad <[email-masked]>
> wrote:
>
>> @Taiba Jeebly <[email-masked]>  Thanks for your email
>>
>>
>> @Mary Anne Agapito <[email-masked]>  Please advise what is the
>> next step
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Thu, Jun 11, 2020 at 11:13 AM Taiba <[email-masked]> wrote:
>>
>>>
>>> Hi Mostafa,
>>>
>>> Reason has not been specified. We can still proceed with the collection
>>> if the customer requires it!
>>>
>>>
>>>
>>> *Taiba Asghar*
>>> Key Account Executive
>>>
>>>  <http://www.jeebly.com/>
>>>
>>>
>>>
>>> *JEEBLY LLC*
>>>
>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>
>>> Dubai | United Arab Emirates
>>>
>>> t: +971 800 533259
>>>
>>> m: +971 52 314 8509
>>>
>>> e: [email-masked] <[email-masked]>
>>>
>>>
>>>
>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>
>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>> Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>
>>>     <https://www.instagram.com/jeeblynow/?hl=en>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> ------------------------------
>>> *From:* Mostafa saad <[email-masked]>
>>> *Sent:* Thursday, June 11, 2020 11:06 AM
>>> *To:* Taiba <[email-masked]>
>>> *Cc:* Samiya Sheikh <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>> Eugene Mugisa <[email-masked]>; customer care <
>>> [email-masked]>; Denmark A <[email-masked]>; Returns.fc <
>>> [email-masked]>; Hyacinth Joyce <[email-masked]>; Taqwa
>>> Ali <[email-masked]>
>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>
>>> Hello Taiba
>>>
>>> Please share with me the reason for the cancellation !!!!
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Thu, Jun 11, 2020 at 10:25 AM Taiba <[email-masked]> wrote:
>>>
>>>
>>> Team,
>>>
>>> The collection has been cancelled.
>>>
>>>
>>>
>>> *Taiba Asghar*
>>> Key Account Executive
>>>
>>>  <http://www.jeebly.com/>
>>>
>>>
>>>
>>> *JEEBLY LLC*
>>>
>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>
>>> Dubai | United Arab Emirates
>>>
>>> t: +971 800 533259
>>>
>>> m: +971 52 314 8509
>>>
>>> e: [email-masked] <[email-masked]>
>>>
>>>
>>>
>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>
>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>> Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>
>>>     <https://www.instagram.com/jeeblynow/?hl=en>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> ------------------------------
>>> *From:* Mostafa saad <[email-masked]>
>>> *Sent:* Thursday, June 11, 2020 8:55 AM
>>> *To:* Samiya Sheikh <[email-masked]>
>>> *Cc:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>;
>>> Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; customer care <[email-masked]>; Denmark A <
>>> [email-masked]>; Returns.fc <[email-masked]>; Hyacinth
>>> Joyce <[email-masked]>; Taqwa Ali <[email-masked]>
>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>
>>> @Taiba Jeebly <[email-masked]>  Please share your feedback.
>>>
>>> AWB ( JB276018 )
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Wed, Jun 10, 2020 at 6:52 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>> Please confirm if this is collected, Kindly update.
>>>
>>> Regards
>>>
>>> On Sun, Jun 7, 2020 at 11:39 AM Taqwa Ali <[email-masked]> wrote:
>>>
>>> Dear Team
>>>
>>> Please update the CM want the refund ASAP
>>>
>>> Regards
>>> Taqwa
>>>
>>> On Wed, Jun 3, 2020 at 10:45 AM Taiba <[email-masked]> wrote:
>>>
>>> Hi Mostafa,
>>>
>>> Kindly add this in the RVP data for today.
>>>
>>>
>>>
>>> *Taiba Asghar*
>>> Key Account Executive
>>>
>>>  <http://www.jeebly.com/>
>>>
>>>
>>>
>>> *JEEBLY LLC*
>>>
>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>
>>> Dubai | United Arab Emirates
>>>
>>> t: +971 800 533259
>>>
>>> m: +971 52 314 8509
>>>
>>> e: [email-masked] <[email-masked]>
>>>
>>>
>>>
>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>
>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>> Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>
>>>     <https://www.instagram.com/jeeblynow/?hl=en>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> ------------------------------
>>> *From:* Mostafa saad <[email-masked]>
>>> *Sent:* Wednesday, June 3, 2020 8:40 AM
>>> *To:* Alina D'Souza <[email-masked]>; Taiba <[email-masked]>
>>> *Cc:* Mary Anne Agapito <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; customer care <[email-masked]>; Denmark A <
>>> [email-masked]>; Returns.fc <[email-masked]>; Hyacinth
>>> Joyce <[email-masked]>
>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>
>>> @Taiba Jeebly <[email-masked]>  Please create a new reverse pickup
>>> for this order and collect it from the customer ASAP.
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Wed, Jun 3, 2020 at 1:14 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> @Mostafa saad <[email-masked]>
>>>
>>> Wrong customer order delivered
>>>
>>> Collection at below address
>>>
>>> Shipping Address
>>> SHIP TOshamma alamimi
>>> شارع المرجان
>>> المناصير / فيلا 82
>>> Abu Dhabi
>>> United Arab Emirates Map
>>> SHIP AREA
>>> SHIP PHONE971508828181
>>>
>>> On Wed, Jun 3, 2020 at 1:13 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Mostafa,
>>>
>>> Please arrange collection CRA_AR_RE12356
>>>
>>> On Fri, May 29, 2020 at 9:24 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Mostafa,
>>>
>>> It is Alina who can provide what you're requesting.
>>>
>>> @Alina D'Souza <[email-masked]> - please create the CRA to arrange
>>> the collection.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, May 27, 2020 at 8:32 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> Hello Mary
>>>
>>> Please share the CRA to proceed.
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Tue, May 26, 2020 at 5:36 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Mostafa and Eugene,
>>>
>>> It seems this is not a return issue but wrong delivery.
>>>
>>> Please have one of our drivers collect the items to Shamma Al Amimi
>>> tomorrow.
>>>
>>> The address was given in the previous email.
>>>
>>> @Denmark A <[email-masked]> @Returns.fc
>>> <[email-masked]>  - please advise when received to process
>>> the refund.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Tue, May 26, 2020 at 5:24 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>> In relation to this case, the rest of the items missing was incorrectly
>>> delivered to another customer.
>>>
>>> @Alina D'Souza <[email-masked]>  @Hyacinth Joyce
>>> <[email-masked]> - please arrange the collection urgently
>>> tomorrow, because the person who received it will only be available
>>> tomorrow.
>>>
>>> The address was given below:
>>>
>>> Shipping Address
>>> SHIP TOshamma alamimi
>>> شارع المرجان
>>> المناصير / فيلا 82
>>> Abu Dhabi
>>> United Arab Emirates Map
>>> SHIP AREA
>>> SHIP PHONE971508828181
>>>
>>> @Denmark A <[email-masked]> - please create the CRA when
>>> received, the customer doesn't want her order anymore to initiate the
>>> refund process
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Mon, May 25, 2020 at 8:57 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> Hello Mary
>>>
>>> We receive only one box from OB team. so please palace new order for the
>>> missing item to proceed.
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Sun, May 24, 2020 at 12:17 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Mostafa,
>>>
>>> May we have an update on this shipment?
>>>
>>> Please advise. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, May 21, 2020 at 10:53 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Mostafa,
>>>
>>> order 700232767 is in 2 shipments but courier confirmed they
>>> received 1. kindly assist.
>>>
>>> Regards
>>>
>>> On Tue, May 19, 2020 at 1:18 PM Farooq <[email-masked]> wrote:
>>>
>>> FYI
>>>
>>>
>>>
>>> Best Regards ,
>>>
>>>
>>>
>>> *Muhammad Farooq Javed *
>>> Operations Manager
>>>
>>>  <http://www.jeebly.com/>
>>>
>>>
>>>
>>> *JEEBLY LLC*
>>>
>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>
>>> Dubai | United Arab Emirates
>>>
>>> t: +971 800 533259
>>>
>>> m: +971 504330629
>>>
>>> e: [email-masked]
>>>
>>>
>>>
>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>
>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>> Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>
>>>     <https://www.instagram.com/jeeblynow/?hl=en>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> ------------------------------
>>> *From:* Farooq <[email-masked]>
>>> *Sent:* Tuesday, May 19, 2020 1:18 PM
>>> *To:* Mary Anne Agapito <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; Mostafa saad <[email-masked]>
>>> *Subject:* Re: Incomplete Shipment - 700232767// awb: JB234921
>>>
>>> Hi Mary -  We received 1 Box against the ref , Please confirm with team
>>> and update.
>>>
>>> Best Regards ,
>>>
>>>
>>>
>>> *Muhammad Farooq Javed *
>>> Operations Manager
>>>
>>>  <http://www.jeebly.com/>
>>>
>>>
>>>
>>> *JEEBLY LLC*
>>>
>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>
>>> Dubai | United Arab Emirates
>>>
>>> t: +971 800 533259
>>>
>>> m: +971 504330629
>>>
>>> e: [email-masked]
>>>
>>>
>>>
>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>
>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>> Youtube icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>
>>>     <https://www.instagram.com/jeeblynow/?hl=en>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> ------------------------------
>>> *From:* Mary Anne Agapito <[email-masked]>
>>> *Sent:* Tuesday, May 19, 2020 1:08 PM
>>> *To:* Farooq <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; Mostafa saad <[email-masked]>
>>> *Subject:* Incomplete Shipment - 700232767// awb: JB234921
>>>
>>> Hi Farooq,
>>>
>>> As per the customer, she only received 1 box that contained 1 item
>>>
>>>
>>> Al Ain Bambini Baby Water 6x1.5L Special Offer
>>>
>>> On our recorder, it showed 2 boxes have been given.
>>>
>>> Kindly check. Thank you
>>> Warm Regards,
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>