Subject: Re: Wrong item received - SO# 600888275
From: Michaela Manibo <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Mohit Caleb <[email-masked]>, Radwa Ali <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Uae Lastmile <[email-masked]>
Date: Tue, 16 Jun 2020 14:24:40 +0400
List-Id: <ccteam.mumzworld.com>

Team,

May we have an update on this case? As per the customer he still has the
wrong item.  It needs to be collected ASAP.  He cannot wait for the correct
item anymore as he needs the masks immediately.

Please return the order to the warehouse ASAP. Customer wants card refund
now

@Returns.fc <[email-masked]>  please process returns asap

Thanks

On Sat, Jun 13, 2020 at 4:21 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> Do we have an update or what is the next step?
>
> The customer called again to follow up and is upset. He needs the item
> that he ordered urgently.
>
> Kindly check and advise ASAP.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 11 Jun 2020 at 14:18, Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Mohit
>>
>> As per Magdy, we stopped uses the process for the SWAP !!!
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Thu, Jun 11, 2020 at 2:15 PM Mohit Caleb <[email-masked]> wrote:
>>
>>> Hello Radwa,
>>>
>>> I have gone through CCTV footage of packing for this order & found the
>>> shipping label got swapped with Sales Order 600880278_2.
>>> @Alina D'Souza <[email-masked]> / @Mostafa saad
>>> <[email-masked]> - Kindly arrange for a swap & deliver
>>> correct item as both orders are for Dubai Only.
>>>
>>> Thanks & Regards,
>>> ᐧ
>>>
>>> On Wed, Jun 10, 2020 at 1:43 PM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi Outbound team,
>>>> Please check the packing of this order as the customer requested the
>>>> N95 face masks for urgent reasons.
>>>> However he received a Doll from LOL surprises with her details on the
>>>> box.
>>>> We have attached a photo for reference.
>>>> Please advise if the items were packed and shipped to a
>>>> different address as we obviously need to replace it.
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>> --
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>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ_iQ-9rkZSOR%2BY1jGsMdyN0vJ%2Bwpr_XZL4oa6gyeDruy4aCSw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>
>>>
>>> --
>>>
>>>