Subject: RE: FW: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game // Defective / Damaged
From: Umang Mehrotra <[email-masked]>
To: Aneesha Kodial <[email-masked]>, ANDREW MAUNDU <[email-masked]>, Denmark A <[email-masked]>
Cc: Orders Biggloyalty <[email-masked]>, Damla Kavak <[email-masked]>, LLOYD SEQUEIRA <[email-masked]>, VERONICA MAMON <[email-masked]>, Stanley Mathews <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Tue, 16 Jun 2020 13:59:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Aneesha,

Is this been sent?

Regards,

Umang Mehrotra

*From:* Aneesha Kodial [mailto:[email-masked]]
*Sent:* Sunday, June 14, 2020 11:52 AM
*To:* ANDREW MAUNDU <[email-masked]>; Denmark A <
[email-masked]>
*Cc:* Orders Biggloyalty <[email-masked]>; Damla Kavak <
[email-masked]>; LLOYD SEQUEIRA <[email-masked]>;
VERONICA MAMON <[email-masked]>; Stanley Mathews <
[email-masked]>; Cc: customer care <[email-masked]>;
Returns.fc <[email-masked]>; Kenneth Nwaso <
[email-masked]>; Umang Mehrotra <[email-masked]>
*Subject:* RE: FW: Order #600811170 // BGTL-MTR413 // Matrax - Wooden
Billards Game // Defective / Damaged

Dear Andrew,

Could you please send the damaged items back to Mumzworld?

Thanks

Aneesha

*From:* Denmark A <[email-masked]>
*Sent:* Sunday, June 14, 2020 11:44 AM
*To:* Aneesha Kodial <[email-masked]>
*Cc:* Orders Biggloyalty <[email-masked]>; Damla Kavak <
[email-masked]>; LLOYD SEQUEIRA <[email-masked]>;
VERONICA MAMON <[email-masked]>; Stanley Mathews <
[email-masked]>; Cc: customer care <[email-masked]>;
Returns.fc <[email-masked]>; Kenneth Nwaso <
[email-masked]>; Umang Mehrotra <[email-masked]>
*Subject:* Re: FW: Order #600811170 // BGTL-MTR413 // Matrax - Wooden
Billards Game // Defective / Damaged

Hi Aneesha,

Please send back the item to us with thanks.

Regards,

Den mark

On Tue, May 19, 2020 at 3:11 PM Aneesha Kodial <[email-masked]>
wrote:

Dear Denmark,

We have received the product as you see in the attachment. Clearly looks
like the damage has happened before delivery as the French press which is
also to the same customer is broken completely. We check all our products
before handing it over to the pick up person.

Thanks

Aneesha

*From:* Aneesha Kodial <[email-masked]>
*Sent:* Sunday, May 10, 2020 12:07 PM
*To:* Denmark A <[email-masked]>; Orders Biggloyalty <
[email-masked]>; Damla Kavak <[email-masked]>;
[email-masked]; VERONICA MAMON <[email-masked]>; Stanley
Mathews <[email-masked]>
*Cc:* customer care <[email-masked]>; Returns.fc <
[email-masked]>; Kenneth Nwaso <[email-masked]>;
Umang Mehrotra <[email-masked]>
*Subject:* RE: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards
Game // Defective / Damaged

Dear Denmark,

Yes, please. Send us the product so we could check the issue.

Thanks

Aneesha

*From:* Denmark A <[email-masked]>
*Sent:* Saturday, May 9, 2020 3:25 PM
*To:* Orders Biggloyalty <[email-masked]>; Aneesha Kodial <
[email-masked]>; Damla Kavak <[email-masked]>;
[email-masked]; VERONICA MAMON <[email-masked]>; Stanley
Mathews <[email-masked]>
*Cc:* customer care <[email-masked]>; Returns.fc <
[email-masked]>; Kenneth Nwaso <[email-masked]>;
Umang Mehrotra <[email-masked]>
*Subject:* Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game
// Defective / Damaged

Dear Vendor,

Please see the below customer complaint and allow us to send the item back
to you for your further evaluation.

Return Reason:received_damaged_not_as_new
Comments :Both tables are broken

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark