Subject: Re: 70779160 || 2nd package
From: Michaela Manibo <[email-masked]>
To: Alaa Musa <[email-masked]>, Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, DXB CS <[email-masked]>
Cc: Norah Q <[email-masked]>, Ronald Gaviola <[email-masked]>, premiumaccount <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Mohamed Magdy <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Tue, 16 Jun 2020 13:32:36 +0400
List-Id: <ccteam.mumzworld.com>

Team,

Please have this order returned to the warehouse ASAP.

Customer wants a refund now for the item.

@Hussain Firoz Miyagamwala <[email-masked]>  please assist on CRA
ASAP.

Has been with Naqel for more than 2 months

TC-SI 19395
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=231981>
Summer Infant Splish N Splash Tub - Pink

On Tue, May 12, 2020 at 2:02 PM Alaa Musa <[email-masked]> wrote:

> Hi Norah,
>
> The customer still didn't receive the 2nd package, please arrange a call
> to her explaining that its located and to be delivered.
>
> Regards,
> Alaa
>
>
> On Tue, 5 May 2020 at 13:44, Norah Q <[email-masked]> wrote:
>
>> Dear Ronald ,
>>
>>
>>
>> Kindly note that we’ll do our best to deliver it by today if we can’t
>> ,we’ll push delivery for it by tomorrow at least.
>>
>>
>>
>>
>>
>>
>>
>> *Best Regards*
>>
>>
>>
>> *Nora Alqhtani *
>>
>> Premium Key Account Agent
>>
>> NAQEL Express
>>
>> *Working Hours : **9:00 AM- 3:00 PM*
>>
>> Phone: 920020505/ 0594541021
>>
>> Fax +966 1 471 0068
>>
>> E-mail: [email-masked]
>>
>> Twitter:@NaqelCare
>>
>> www.naqel.com.sa
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Tuesday, 5 May, 2020 12:12 PM
>> *To:* Norah Q <[email-masked]>
>> *Cc:* Alaa Musa <[email-masked]>; Norah Alqahtani <
>> [email-masked]>; premiumaccount <
>> [email-masked]>; customer care <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Mohamed Magdy <
>> [email-masked]>; Shady Elgendy <[email-masked]>
>> *Subject:* Re: 70779160 || 2nd package
>>
>>
>>
>> Norah,
>>
>>
>>
>> Prioritize means today or latest tomorrow.
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>> On Tue, May 5, 2020 at 1:02 PM Norah Q <[email-masked]> wrote:
>>
>> Dear Ronald ,
>>
>>
>>
>> Kindly note that as per Ops team the 2nd piece is located and we’ll
>> prioritize the delivery for it.
>>
>>
>>
>>
>>
>>
>>
>> *Best Regards*
>>
>>
>>
>> *Nora Alqhtani *
>>
>> Premium Key Account Agent
>>
>> NAQEL Express
>>
>> *Working Hours : **9:00 AM- 3:00 PM*
>>
>> Phone: 920020505/ 0594541021
>>
>> Fax +966 1 471 0068
>>
>> E-mail: [email-masked]
>>
>> Twitter:@NaqelCare
>>
>> www.naqel.com.sa
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Tuesday, 5 May, 2020 11:40 AM
>> *To:* Norah Q <[email-masked]>
>> *Cc:* Alaa Musa <[email-masked]>; Norah Alqahtani <
>> [email-masked]>; premiumaccount <
>> [email-masked]>; customer care <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Mohamed Magdy <
>> [email-masked]>; Shady Elgendy <[email-masked]>
>> *Subject:* Re: 70779160 || 2nd package
>>
>>
>>
>> Norah,
>>
>>
>>
>> Did you get the 2nd package?
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>> On Sun, May 3, 2020 at 1:54 PM Norah Q <[email-masked]> wrote:
>>
>> Dear Alaa,
>>
>>
>>
>> We apologize for late reply. We’ll check with our team and update you
>> asap.
>>
>>
>>
>>
>>
>>
>>
>> *Best Regards*
>>
>>
>>
>> *Nora Alqhtani *
>>
>> Premium Key Account Agent
>>
>> NAQEL Express
>>
>> *Working Hours : **9:00 AM- 3:00 PM*
>>
>> Phone: 920020505/ 0594541021
>>
>> Fax +966 1 471 0068
>>
>> E-mail: [email-masked]
>>
>> Twitter:@NaqelCare
>>
>> www.naqel.com.sa
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Alaa Musa [mailto:[email-masked]]
>> *Sent:* Saturday, 2 May, 2020 1:35 PM
>> *To:* Norah Q <[email-masked]>
>> *Cc:* Norah Alqahtani <[email-masked]>; premiumaccount <
>> [email-masked]>; customer care <[email-masked]>;
>> Ronald Gaviola <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Mohamed Magdy <[email-masked]>; Shady
>> Elgendy <[email-masked]>
>> *Subject:* Re: 70779160 || 2nd package
>>
>>
>>
>> Hello Norah,
>>
>>
>>
>> What is the update here
>>
>>
>>
>> Regards,
>>
>> Alaa
>>
>>
>>
>>
>>
>> On Thu, 30 Apr 2020 at 15:06, Norah Q <[email-masked]> wrote:
>>
>> Dear Alaa,
>>
>>
>>
>> We’ll investigate and deliver the pending package asap.
>>
>>
>>
>>
>>
>>
>>
>> *Best Regards*
>>
>>
>>
>> *Nora Alqhtani *
>>
>> Premium Key Account Agent
>>
>> NAQEL Express
>>
>> *Working Hours : **9:00 AM- 3:00 PM*
>>
>> Phone: 920020505/ 0594541021
>>
>> Fax +966 1 471 0068
>>
>> E-mail: [email-masked]
>>
>> Twitter:@NaqelCare
>>
>> www.naqel.com.sa
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Alaa Musa [mailto:[email-masked]]
>> *Sent:* Thursday, 30 April, 2020 1:26 PM
>> *To:* Norah Q <[email-masked]>; Norah Alqahtani <
>> [email-masked]>; premiumaccount <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Ronald Gaviola <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; Mohamed
>> Magdy <[email-masked]>; Shady Elgendy <[email-masked]>
>> *Subject:* 70779160 || 2nd package
>>
>>
>>
>> Dear team
>>
>>
>> Please arrange urgent delivery for the second package, customer claims
>> she received one package.
>>
>>
>>
>> Regards,
>>
>> Alaa
>>
>>