Subject: FW: complain about Mumz world
From: Consumer Rights <[email-masked]>
To: Malak Nobeh <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 16 Jun 2020 08:21:23 +0000
List-Id: <ccteam.mumzworld.com>

Dear Malak,
Hope all is well,
Unfortunately we received a complaint (attached) in regards to the company. We would appreciate if the matter is resolved as we are here to protect our business partners. Kindly escalate the matter to the concerned department and contact the customer for any clarifications/documentations.
Apologies for the inconvenience,

حقوق المستهلك

Consumer Rights

D
+971 4 4461516

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From: HATIM BAROMA [mailto:[email-masked]]
Sent: Tuesday, June 16, 2020 11:37 AM
To: Consumer Rights <[email-masked]>
Subject: complain about Mumz world

⚠
CAUTION: This Is An External Email.
Dear all,
I ordered from www.mumzworld.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mumzworld.com%2F&data=02%7C01%7Cconsumer.rights%40dda.gov.ae%7C90ce0714f6824d5f54a608d811c81218%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637278898279358703&sdata=4eby5oNrwQ%2FqXZolT69JqVQ%2FcQMWIhHVnbIHncz805c%3D&reserved=0> which located in Dubai design district on 15 of April some products as attached invoice it mentions fast delivery within 5 - 7 days as per the invoice, they shipped it on 11 may missing 2 boxes from the item I understand the shipping problems du to COVID 19, but the missed items?
2 boxes of WaterWipes Baby Wipes, 9x60 (540 Wipes)
I called them several times and every time they said yes correct we checked with the shipping company and we will send the missed 2 boxes within 48 hours and will inform me but for sorry more than 3 weeks they promised and nothing shipped  and they never back to me my last call to them was last Thursday 11 of June they said the same even I told them I will complain but they don't care
so please advise
I attached the invoice with the order number
--
Kindest regards,

--
[https://docs.google.com/uc?export=download&id=1xLj_oSZF9_CRS-VsZrHvc1zqfj-i_-D5&revid=0B_TeUDaH8Q_XTHJqRUVXZytMdkRGL01nclF1aGxzRzFhWHlZPQ]
Kindest regards,

Hatim Baroma
 +971564094059