Subject: RE: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check
From: Dispatch Jel <[email-masked]>
To: Marla Joy Laurico <[email-masked]>, Alina D'Souza <[email-masked]>
Cc: Denmark A <[email-masked]>, Umang Mehrotra <[email-masked]>, Agency Service <[email-masked]>, Mohd Ashraf <[email-masked]>, Mohit Kapoor <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Duaa Abbas Alaali <[email-masked]>, Akshay Mukund <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Tue, 16 Jun 2020 08:10:44 +0000
List-Id: <ccteam.mumzworld.com>

Dear team,

We received the unit today here at jbl from your courier team.

[Jumbo]
Dispatch Jel | Service Centre
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 8213821 | F +971 4 884 9796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Marla Joy Laurico [mailto:[email-masked]]
Sent: Sunday, June 07, 2020 9:04 AM
To: Alina D'Souza <[email-masked]>
Cc: Denmark A <[email-masked]>; Umang Mehrotra <[email-masked]>; Agency Service <[email-masked]>; Dispatch Jel <[email-masked]>; Mohd Ashraf <[email-masked]>; Mohit Kapoor <[email-masked]>; customer care <[email-masked]>; Michaela Manibo <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Duaa Abbas Alaali <[email-masked]>; Akshay Mukund <[email-masked]>; Mohamed Magdy <[email-masked]>; Ekta Jesswani <[email-masked]>
Subject: RE: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check

Dear Elina and Customer Care team,

I believed we should ask the customer if she wants to replace or GV.

Regards,
Marla

From: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 6, 2020 11:50 PM
To: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Duaa Abbas Alaali <[email-masked]<mailto:[email-masked]>>; Akshay Mukund <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check

Hi Denmark,

The CRA is refunded , Customer claims was advised the replacwement has been shipped

Please confiirm if we sending a replacement or should we give a GC

Regards,
Alina

On Thu, May 28, 2020 at 2:52 PM Marla Joy Laurico <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Please advise.

Regards,
Marla

From: Akshay Mukund <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 6:14 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Cc: Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Duaa Abbas Alaali <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check

Hi Denmark,

Awaiting your response on the same

Thanks
Akshay

Sent from my iPhone (Please pardon my brevity and all possible typos)
________________________________
From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 12:29:17 PM
To: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Mukund <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Duaa Abbas Alaali <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check

Hi Alina,

I will confirm today with our driver if he dispatches the item to the vendor side.

Regards,
Den mark

On Wed, May 27, 2020 at 11:58 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark/ Umang,

Need your assistance here

Customer is waiting since 20TH April

Regards,
Alina

On Wed, May 27, 2020 at 11:51 AM Akshay Mukund <[email-masked]<mailto:[email-masked]>> wrote:

Hi Alina & Team,

Can you confirm this was sent to Jumbo Service centre? If so which date? Our team did check and couldn’t locate a unit for Mumzworld in our service centre.

Please let us know

Thanks,

[Jumbo]

Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!78JLNjnZ0y4fkXXaLYMxg3FnKuSaQAm4NuTmMxUVg1Lg2HV3AF4Yp1EoYGoNoSolCao8$> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!78JLNjnZ0y4fkXXaLYMxg3FnKuSaQAm4NuTmMxUVg1Lg2HV3AF4Yp1EoYGoNoVdJjvWr$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!78JLNjnZ0y4fkXXaLYMxg3FnKuSaQAm4NuTmMxUVg1Lg2HV3AF4Yp1EoYGoNoYCYax_X$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 27, 2020 10:31 AM
To: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Mukund <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Duaa Abbas Alaali <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check

Hi Marla /Akshay,

Please advise asap

Regards,

Alina

On Tue, May 26, 2020 at 6:15 PM Marla Joy Laurico <[email-masked]<mailto:[email-masked]>> wrote:

Dear Akshay,

Please do let us know the update (urgently).

regards

marla

On May 26, 2020, at 5:13 PM, Akshay Mukund <[email-masked]<mailto:[email-masked]>> wrote:

Hi Akshay,

If we’ll not receive any update positively by tomorrow will mark it as LOST and will initiate a refund to customer.

@Marla: FYI…

Regards,

Umang Mehrotra

From: Duaa Abbas Alaali [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, May 26, 2020 2:43 PM
To: Agency Service <[email-masked]<mailto:[email-masked]>>; Dispatch Jel <[email-masked]<mailto:[email-masked]>>
Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; Akshay Mukund <[email-masked]<mailto:[email-masked]>>; Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Michaela Manibo <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check

Good Day ,

Can we have an update , the customer is following up

Best Regards ,

Duaa Alaali

________________________________

From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>> on behalf of Agency Service <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 14, 2020 10:28:10 AM
To: Dispatch Jel
Cc: Denmark A; Akshay Mukund; Mohd Ashraf; Mohit Kapoor; customer care; Michaela Manibo; Returns.fc; Alina D'Souza; Kenneth Nwaso; Umang Mehrotra
Subject: RE: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check

Dear Prasanth,

Pls confirm.

Regards,

Sumesh| Service Centre
Jumbo Electronics Co. Ltd (LLC) PO Box 25873 Dubai UAE
T +971 4 821 3838 | F +971 4 8849 796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!6ZrnJTTs6p0S3jvUE2biPoX4Mp6WyqXBrkH-fUbfpbFRb9BDtZKeqA3oSweQamSh4TM6$> | <http://www.jumbo.ae/> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!6ZrnJTTs6p0S3jvUE2biPoX4Mp6WyqXBrkH-fUbfpbFRb9BDtZKeqA3oSweQas0RH8pw$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com/__;!!DGUnnRohDIROxD-N!6ZrnJTTs6p0S3jvUE2biPoX4Mp6WyqXBrkH-fUbfpbFRb9BDtZKeqA3oSweQaqOVWfrq$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae/>

From: Akshay Mukund
Sent: Thursday, May 14, 2020 11:24 AM
To: Michaela Manibo <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>
Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: RE: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check

@Agency Service<mailto:[email-masked]> -  have you received the unit? If so do let Mumzworld team know when it is repaired.

Thanks,

Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!6ZrnJTTs6p0S3jvUE2biPoX4Mp6WyqXBrkH-fUbfpbFRb9BDtZKeqA3oSweQamSh4TM6$> | <http://www.jumbo.ae/> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!6ZrnJTTs6p0S3jvUE2biPoX4Mp6WyqXBrkH-fUbfpbFRb9BDtZKeqA3oSweQas0RH8pw$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com/__;!!DGUnnRohDIROxD-N!6ZrnJTTs6p0S3jvUE2biPoX4Mp6WyqXBrkH-fUbfpbFRb9BDtZKeqA3oSweQaqOVWfrq$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae/>

From: Michaela Manibo <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 14, 2020 11:22 AM
To: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Cc: Agency Service <[email-masked]<mailto:[email-masked]>>; Akshay Mukund <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check

Hi team

Please check as the customer is again following this up.

Thanks

[https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ]

On Tue, May 12, 2020 at 10:34 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Any update on this?

Regards,

Alina

On Mon, May 11, 2020 at 7:15 PM Agency Service <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team,

Pls find the below service center location.

Mr. Sumesh

055-7013495

Jumbo Service Center

Jabal Ali Industrial Area 2

Jabal Ali, Dubai PO:25873

Near Al Abbar Aluminium Factory

Office Timings : 9AM-4 PM  Saturday-Thursday

Regards,

Sumesh| Service Centre
Jumbo Electronics Co. Ltd (LLC) PO Box 25873 Dubai UAE
T +971 4 821 3838 | F +971 4 8849 796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.twitter.com_JumboWorld&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=hzT9cipBkn7tY_qEcn4Mk_23EMOPR13qgCUIgMpV0xI&s=EDFXJmLOcfqW-8qsGqA6KD5upRPbUCcFto-NTT5hdP0&e=> | <http://www.jumbo.ae/> www.facebook.com/JumboWorld<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.facebook.com_JumboWorld&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=hzT9cipBkn7tY_qEcn4Mk_23EMOPR13qgCUIgMpV0xI&s=JEtrjGhZtUKC_mvS-1UzMdtctpKUoQf3JmaQqCxZ6aM&e=>
Corporate website: www.jumbogroup.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.jumbogroup.com&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=hzT9cipBkn7tY_qEcn4Mk_23EMOPR13qgCUIgMpV0xI&s=iBQje1R7BHLDmXsQQ3THYe7WB9OujfACL2Sw3lWAOdA&e=> | Buy online at: www.jumbo.ae<http://www.jumbo.ae/>

From: Akshay Mukund
Sent: Monday, May 11, 2020 6:09 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: RE: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check

Sure-

@Agency Service<mailto:[email-masked]> -  please can you share your address and collection timings

Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.twitter.com_JumboWorld&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=hzT9cipBkn7tY_qEcn4Mk_23EMOPR13qgCUIgMpV0xI&s=EDFXJmLOcfqW-8qsGqA6KD5upRPbUCcFto-NTT5hdP0&e=> | <http://www.jumbo.ae/> www.facebook.com/JumboWorld<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.facebook.com_JumboWorld&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=hzT9cipBkn7tY_qEcn4Mk_23EMOPR13qgCUIgMpV0xI&s=JEtrjGhZtUKC_mvS-1UzMdtctpKUoQf3JmaQqCxZ6aM&e=>
Corporate website: www.jumbogroup.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.jumbogroup.com&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=hzT9cipBkn7tY_qEcn4Mk_23EMOPR13qgCUIgMpV0xI&s=iBQje1R7BHLDmXsQQ3THYe7WB9OujfACL2Sw3lWAOdA&e=> | Buy online at: www.jumbo.ae<http://www.jumbo.ae/>

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 11, 2020 5:51 PM
To: Akshay Mukund <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check

Hi Akshay,

Please let me know how to send it back to your side, because kenneth is not here and we need to dispatch it as soon as possible.

Thank you.

On Mon, May 11, 2020 at 5:27 PM Akshay Mukund <[email-masked]<mailto:[email-masked]>> wrote:

Hi Denmark,

That is because the warehouse team cannot collect defective units. Please have this sent to our service centre.

Kenneth knows about this and has done it earlier.

Thanks,

Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.twitter.com_JumboWorld&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=vwjfXkwBSfNqqmhUFXUTyYj-QIGN8Xwce1uVU7X1gnc&s=grFJxD6EjlRQ7yH_mToCvteGAGHKNmKPh6UQsrScjD4&e=> | <http://www.jumbo.ae/> www.facebook.com/JumboWorld<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.facebook.com_JumboWorld&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=vwjfXkwBSfNqqmhUFXUTyYj-QIGN8Xwce1uVU7X1gnc&s=DommaR96D_0u4FRNkGiHTd-oYZLGwpVjPZQBbLSJKgM&e=>
Corporate website: www.jumbogroup.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.jumbogroup.com&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=vwjfXkwBSfNqqmhUFXUTyYj-QIGN8Xwce1uVU7X1gnc&s=gi9ZYvLib5aAoAYPHngDNY2rmWPEFYbgttyW1EYDfZQ&e=> | Buy online at: www.jumbo.ae<http://www.jumbo.ae/>

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 11, 2020 5:20 PM
To: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Mukund <[email-masked]<mailto:[email-masked]>>; Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check

Hi Alina,

Item still with im trying to dispatch it through them but the driver refused to accept it.

@Akshay Mukund<mailto:[email-masked]> Please advise.

Regards,

Den mark

On Mon, May 11, 2020 at 5:10 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:

@Umang Mehrotra<mailto:[email-masked]> please advise asap

Regards,

Alina

On Mon, May 11, 2020 at 5:09 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:

Hi Akshay / Denmark ,

Is there any update on this?

Customer needs a replacement asap

Regards,

Alina

On Thu, Apr 30, 2020 at 10:03 AM Akshay Mukund <[email-masked]<mailto:[email-masked]>> wrote:

Hi Denmark,

Sure, you may proceed to have this sent to our service centre and we shall inspect the item.

@Agency Service<mailto:[email-masked]>- FYI from Mumzworld

Thanks,

Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.twitter.com_JumboWorld&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=qmM1VHvubTI7qFCnO7U1Q6CF0CVqwqvh_ZKEfs5ygFw&s=x6l-7aw9mtx8ClNTw7p5VbUbJTXnzlIFrSzh0mH-z2o&e=> | <http://www.jumbo.ae/> www.facebook.com/JumboWorld<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.facebook.com_JumboWorld&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=qmM1VHvubTI7qFCnO7U1Q6CF0CVqwqvh_ZKEfs5ygFw&s=7gkD7d9gfV5RyhW7Yi-U9dJjmYiQmsN5J3Q3R89qwJI&e=>
Corporate website: www.jumbogroup.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.jumbogroup.com&d=DwMFaQ&c=vsI5PGT0uRF0lsg7XzpUOQurPQNIBhEW54Y1C2lcBvg&r=J3gNdy7K4ztDjHu3DKNKYZKu2ilByiEWHohB6RRp4uk&m=qmM1VHvubTI7qFCnO7U1Q6CF0CVqwqvh_ZKEfs5ygFw&s=64HQDAx7o5VVztRKiaGMtUKAOppGJl_p9w24hK2xvvg&e=> | Buy online at: www.jumbo.ae<http://www.jumbo.ae/>

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 30, 2020 9:51 AM
To: Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; Akshay Mukund <[email-masked]<mailto:[email-masked]>>; outbound jawh <[email-masked]<mailto:[email-masked]>>; POD jawh <[email-masked]<mailto:[email-masked]>>; Aadesh Kelkar <[email-masked]<mailto:[email-masked]>>; Praveen Suresh <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: 600399688 // JUM-CY26 // Dyson - Cinetic Big Ball AnimalPro 2 // For Repair // Warranty check

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Also please find the attached video for your reference.

I had bought this vacuum from Mumzworld a year ago and yesterday the dust box is stuck and not opening ( as seen in video)
Can you please let me know where I can send it to for repair?

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark

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