Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 << Reference ID: 57107411 >>
From: Amir Julkarnain <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, Eugene Mugisa <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Tue, 16 Jun 2020 11:33:32 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

What is the update here? We need to sort this out ASAP.

Best

On Sun, 14 Jun 2020 at 22:38, ae.mumzworld via customer care <
[email-masked]> wrote:

> Hi Ronald,
>
>
> Good day.
>
>
> I shall check with our concerned team for a solution, to this issue &
> revert back at the earliest.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked],
> [email-masked], [email-masked]
> >> Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 <<
> Reference ID: 57107411 >>
> >> Sent: Sat, 13 Jun 2020 14:49:58 UTC+04:00
> >>
> >>
> +ae.mumzworld <[email-masked]> Khalid
>
> >>
> It seems like a new process? We haven't done this before. But anyway we
> have tried to arrange a pick up but unfortunately our account is addressed
> to UAE which I think there is no option to change it as the field itself is
> in gray.
>
> >>
> Please advise.
>
> >>
> [[:removedImage(image.png):]]
> >>
>
> >>
>
> >>
>
> >>
>
> >>
>
> >>
>
> >>
>
> >>
>
> >>
> Regards,
> Ronald
>
> >>
>
>
> >>
> On Sat, Jun 13, 2020 at 9:29 AM Amir Julkarnain <[email-masked]>
> wrote:
> >>
>
>> Hello Ronald and Eugene,
>>
>> >>
>> We need your support here, Please assist.
>>
>> >>
>> Best Regards
>>
>> >>
>> On Thu, 11 Jun 2020 at 14:49, <[email-masked]> wrote:
>> >>
>>
>>> Hi Amir,
>>>
>>>
>>> >>
>>>
>>> Good day.
>>>
>>>
>>> >>
>>>
>>> Since the shipments were delivered back in May. A new collection/pick up
>>> request will have to be arranged via MY DHL+, for the items you would like
>>> to have collected.
>>>
>>>
>>> >>
>>>
>>> Please provide me with the booking reference numbers once generated, in
>>> order for me to follow up directly with our team in Saudi Arabia.
>>>
>>>
>>> >>
>>> Should you require any further assistance, please contact me directly.
>>>
>>> >>
>>>
>>> >>
>>> Best Regards,
>>>
>>> >>
>>> *Khalid Khalfan*
>>> Key Account Advisor
>>>
>>> >>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 2924114
>>>
>>>
>>> >>
>>>
>>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>> >>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked]
>>> >> Cc: [email-masked], [email-masked],
>>> [email-masked], [email-masked], [email-masked]
>>> >> Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 <<
>>> Reference ID: 57107411 >>
>>> >> Sent: Thu, 11 Jun 2020 11:22:57 UTC+04:00
>>> >>
>>> >>
>>> Hello Khalid,
>>>
>>> >>
>>> For the shipment 1384880232, the wrong item was delivered which is the
>>> box # 2 of the shipment 1384880276
>>> >>
>>>
>>> >>
>>> And for the shipment 1384880276, what was delivered is also wrong and it
>>> was supposedly for  1384880232.
>>>
>>> >>
>>> Please arrange urgent collection and delivery to the correct consignee.
>>>
>>> >>
>>> Best regards
>>>
>>>
>>> >>
>>> On Sun, 7 Jun 2020 at 14:15, <[email-masked]> wrote:
>>> >>
>>>
>>>> Hi Amir,
>>>>
>>>>
>>>> >>
>>>>
>>>> Good day.
>>>>
>>>>
>>>> >>
>>>>
>>>> Waybill : *1384880276*, was already delivered on 27th May.
>>>>
>>>>
>>>> >>
>>>>
>>>> I would like to clarify on this request.
>>>>
>>>>
>>>> >>
>>>>
>>>> As per your request. One of the boxes under waybill : 1384880276,
>>>> belongs to the consignee under waybill : 1384880232, correct ?
>>>>
>>>>
>>>> >>
>>>>
>>>> This means, waybill : *1384880276*, was supposed to be a *1 piece(box)*
>>>> shipment & waybill : *1384880232*, was supposed to be a 3* piece(box)*,
>>>> shipment.
>>>>
>>>>
>>>> >>
>>>>
>>>> Please confirm in order for me to check with our destination team, if a
>>>> retrieval is possible.
>>>>
>>>>
>>>> >>
>>>> Should you require any further assistance, please contact me directly.
>>>>
>>>> Best Regards,
>>>>
>>>> >>
>>>> *Khalid Khalfan*
>>>> Key Account Advisor
>>>>
>>>> >>
>>>> DHL EXPRESS
>>>> P.O.Box 6252
>>>> Dubai
>>>> United Arab Emirates
>>>> 2924114
>>>>
>>>>
>>>> >>
>>>>
>>>> [[:removedImage(DHL_Time1558359423774.jpg):]]
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> >>
>>>>
>>>> >> *Original Message ...*
>>>> >> From: [email-masked]
>>>> >> To: [email-masked], [email-masked], [email-masked],
>>>> [email-masked], [email-masked]
>>>> >> Cc: [email-masked]
>>>> >> Subject: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
>>>> >> Sent: Thu, 04 Jun 2020 15:37:51 UTC+04:00
>>>> >>
>>>> >>
>>>> Hello Team,
>>>>
>>>> >>
>>>> The above order was packed into 2 boxes. However, 1 box belongs to a
>>>> different customer. Please see below:
>>>>
>>>> >>
>>>> [[:removedImage(image.png):]]
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>> Wrong Shipment: 200274868 - 1384880232
>>>>
>>>> >>
>>>> [[:removedImage(image.png):]]
>>>> >>
>>>>
>>>> >>
>>>> Please check and do the needful.
>>>>
>>>> >>
>>>> Best Regards
>>>>
>>>> >>
>>>> --
>>>> >>
>>>> *Amir Hussain Julkarnain*
>>>> >> Customer Care Representative
>>>> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>> >>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>> --
>>> >>
>>> *Amir Hussain Julkarnain*
>>> >> Customer Care Representative
>>> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>> >>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>
>>
>> >>
>> --
>> >>
>> *Amir Hussain Julkarnain*
>> >> Junior Team Leader
>> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> >>
>> >>
>>
>
>
>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE