Subject: RE: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective
From: Marifi Lopez <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Robert Gonzales <[email-masked]>, Sujan Raj <[email-masked]>, Rashid Khan <[email-masked]>, "Naveed Aftab" <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>, "Amani Bani Odeh" <[email-masked]>, Alina D'Souza <[email-masked]>, Ramkumar Balaraman <[email-masked]>
Date: Tue, 16 Jun 2020 07:26:54 +0000
List-Id: <ccteam.mumzworld.com>

Dear Den mark,

Kindly check the attached file for the response and please confirm.

Regards,

 MARIFI LOPEZ

Call Center Agent
TEL: +9714 404 20 20
FAX: +9714 320 30 57
WEB: www.betterlifeuae.com<https://www.betterlifeuae.com/>
ADDRESS: Al Aweer, Ras Al Khor Industrial Area, P.O. Box 25441,  Dubai, United Arab Emirates
<https://www.facebook.com/BetterLifeUAE>  <https://twitter.com/betterlifeuae>      <http://www.youtube.com/user/BetterLifeUAE>      <http://www.pinterest.com/betterlifeuae/>

This e-mail message, including any attachments, is for the exclusive use of the addressee and contains confidential or privileged information. If you have received this message in error, please immediately notify the sender and delete this e-mail and any attachments.Any review, retransmission, disclosure, copying or modification is strictly forbidden. Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into contracts or contractual obligations via electronic mail, unless otherwise agreed in writing between parties concerned.

<https://esagdesignhub.ae/>

From: Denmark A [mailto:[email-masked]]
Sent: Tuesday, June 16, 2020 10:25 AM
To: Marifi Lopez <[email-masked]>
Cc: Robert Gonzales <[email-masked]>; Sujan Raj <[email-masked]>; Rashid Khan <[email-masked]>; Naveed Aftab <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>; Amani Bani Odeh <[email-masked]>; Alina D'Souza <[email-masked]>
Subject: Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective

Hi Marifi,

Please update thank you.

Regards,
Den mark

On Tue, Jun 9, 2020 at 2:26 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Hi Marifi,

Due to long waiting the customer doesn't  want the item back to her and prepared a refund instead thank  you.

Regards,
Den mark

On Mon, Jun 1, 2020 at 10:14 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team / Denmark,

Customer no longers needs the item she needs a refund.

Customer has raised numerous complaints on social media. Kindly process the refund

Regards,
Alina

On Sat, May 23, 2020 at 11:31 AM Marifi Lopez <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark
We will update to you after eid please bear with us.

Regards
Sent from Outlook Mobile<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2faka.ms%2fblhgte&umid=eee200e8-35c2-4b13-a281-32264f85368c&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-4b937399403ac3890b96e5108ab6681165c5b1a8>

MARIFI LOPEZ

Call Center Agent

TEL: +9714 404 20 20
FAX: +9714 320 30 57

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com>
ADDRESS: Al Aweer, Ras Al Khor Industrial Area, P.O. Box 25441,  Dubai, United Arab Emirates
<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=eee200e8-35c2-4b13-a281-32264f85368c&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-6ae6d44b1618da61853241bdacf22365367189c2>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=eee200e8-35c2-4b13-a281-32264f85368c&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-1090a2d0b046763c792b4508ceab9b69d5210c04>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=eee200e8-35c2-4b13-a281-32264f85368c&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-4fef14a485b4ce1206ac6d44fe4b9f4683b85563>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=eee200e8-35c2-4b13-a281-32264f85368c&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-d1328a3911122614ab22759b54e48fcb7700cd40>

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________________________________
From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 23, 2020 11:22:16 AM
To: Marifi Lopez <[email-masked]<mailto:[email-masked]>>
Cc: Robert Gonzales <[email-masked]<mailto:[email-masked]>>; Sujan Raj <[email-masked]<mailto:[email-masked]>>; Rashid Khan <[email-masked]<mailto:[email-masked]>>; Naveed Aftab <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Amani Bani Odeh <[email-masked]<mailto:[email-masked]>>
Subject: Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective

Hi Marifi,

Good day!

Could you please update us thank you.

Regards,
Den mark

On Sat, May 23, 2020 at 11:18 AM Amani Bani Odeh <[email-masked]<mailto:[email-masked]>> wrote:
Dears,

Please update.and what the estimated time to sort it out as the customer is follow up.

Thanks,
Amani

On Tue, May 19, 2020 at 9:37 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Hi Marifi,

Please see the phone number +971555827464

Regards,

On Tue, May 19, 2020 at 10:19 AM Marifi Lopez <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark ,

In your invoice  attached no contact nos. of the  customer can you please provide.

Regards,

MARIFI LOPEZ

Call Center Agent

TEL: +9714 404 20 20
FAX: +9714 320 30 57

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com>
ADDRESS: Al Aweer, Ras Al Khor Industrial Area, P.O. Box 25441,  Dubai, United Arab Emirates
<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=094c83e6-ee01-4ecf-a6f6-1b5676ab0cfb&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-963c531d991db90148e1b268b540cefbfdf79515>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=094c83e6-ee01-4ecf-a6f6-1b5676ab0cfb&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-698b689142e23e206d3ac52b77d306c42b2a3d00>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=094c83e6-ee01-4ecf-a6f6-1b5676ab0cfb&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-a69a47530ede4aae87efb77f82d01a711e622cdd>

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From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Monday, May 18, 2020 2:11 PM
To: Marifi Lopez <[email-masked]<mailto:[email-masked]>>
Cc: Robert Gonzales <[email-masked]<mailto:[email-masked]>>; Sujan Raj <[email-masked]<mailto:[email-masked]>>; Amani Bani Odeh <[email-masked]<mailto:[email-masked]>>; Rashid Khan <[email-masked]<mailto:[email-masked]>>; Naveed Aftab <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective

Hi Marifi,

Please find the attached Sales invoice for your reference.

Regards,
Den mark

On Mon, May 18, 2020 at 1:56 PM Marifi Lopez <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

Machine already received can you please provide us invoice copy and customer details.

Regards,

MARIFI LOPEZ

Call Center Agent

TEL: +9714 404 20 20
FAX: +9714 320 30 57

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com>
ADDRESS: Al Aweer, Ras Al Khor Industrial Area, P.O. Box 25441,  Dubai, United Arab Emirates
<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=158d5f19-7eb8-435f-a5bc-ee014baa7421&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-170d528dbdc32b80b64c75a67d03b9c3ba392679>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=158d5f19-7eb8-435f-a5bc-ee014baa7421&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-2a4dbac29fa4bd33b2669b6d543f0ee703fce719>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=158d5f19-7eb8-435f-a5bc-ee014baa7421&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-a7c5d68ed621a18312bff4c401b3194e5d53b1b2>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=158d5f19-7eb8-435f-a5bc-ee014baa7421&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-47d5740bcb8775740d166f58e897ffaf7a1e6dd5>

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From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, May 17, 2020 10:10 AM
To: Robert Gonzales <[email-masked]<mailto:[email-masked]>>; Sujan Raj <[email-masked]<mailto:[email-masked]>>
Cc: Marifi Lopez <[email-masked]<mailto:[email-masked]>>; Amani Bani Odeh <[email-masked]<mailto:[email-masked]>>; Rashid Khan <[email-masked]<mailto:[email-masked]>>; Naveed Aftab <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective

Item handed over to One click.

@Sujan Raj<mailto:[email-masked]> Please confirm once delivered to the vendor thank you.

Regards,
Denmark

On Sun, May 17, 2020 at 9:21 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Hi Robert,

Thank you for the information,

@Amani Bani Odeh<mailto:[email-masked]> Item will be dispatched to the vendor today for evaluation.

Regards,
Den mark

On Sat, May 16, 2020 at 11:22 AM Robert Gonzales <[email-masked]<mailto:[email-masked]>> wrote:
Dear Den mark,

Pls. call Service center 971 4 404 2020 (Ms. Marifi).
Location in Better Life Warehouse, Ras Al Khor Industrial Area, Dubai
Near Nisssan Service Center

Regards,

ROBERT GONZALES

Commercial Executive

DIRECT: +9714 702 89 50 TEL: +9714 702 89 00
FAX: +9714 238 42 68 MOBILE: +971 55 812 63 18

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com>
ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,  Dubai, United Arab Emirates
<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=9a6da6e9-eded-4f4b-a267-788d07023a2a&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-57d115c0d34e265fce2bd497f1ba676bc1079ba0>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=9a6da6e9-eded-4f4b-a267-788d07023a2a&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-59ea155f1664e5b781feeec9dd9493e015f3097a>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=9a6da6e9-eded-4f4b-a267-788d07023a2a&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-895b5b6deff9444eee0534258ea70c1a83585595>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=9a6da6e9-eded-4f4b-a267-788d07023a2a&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-d3288f3a777e9356eddffddc67b5887fdda12cc2>

This e-mail message, including any attachments, is for the exclusive use of the addressee and contains confidential or privileged information. If you have received this message in error, please immediately notify the sender and delete this e-mail and any attachments.Any review, retransmission, disclosure, copying or modification is strictly forbidden. Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into contracts or contractual obligations via electronic mail, unless otherwise agreed in writing between parties concerned.

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fesagdesignhub.ae&umid=9a6da6e9-eded-4f4b-a267-788d07023a2a&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-034f56cd3ec8cd030789a5e27dd9489dce29b5f2>

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, May 16, 2020 11:17 AM
To: Robert Gonzales <[email-masked]<mailto:[email-masked]>>
Cc: Amani Bani Odeh <[email-masked]<mailto:[email-masked]>>; Rashid Khan <[email-masked]<mailto:[email-masked]>>; Naveed Aftab <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective

Dear All,

Good day!

May we know what is the exact address of your warehouse / service center and contact person to whom we will hand over the item?

Regards,
Den mark

On Sat, May 16, 2020 at 9:51 AM Robert Gonzales <[email-masked]<mailto:[email-masked]>> wrote:
Dear Amani,

Pls. send the unit to our Warehouse in Service center department.
We need PO number from which the item was billed.

Regards,

ROBERT GONZALES

Commercial Executive

DIRECT: +9714 702 89 50 TEL: +9714 702 89 00
FAX: +9714 238 42 68 MOBILE: +971 55 812 63 18

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com>
ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,  Dubai, United Arab Emirates
<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=18ad8e3c-3060-4234-9ab1-7f9277f4e5c0&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-ff1e57632ea7c4105d6f2cf796b8927ab9f6e2ba>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=18ad8e3c-3060-4234-9ab1-7f9277f4e5c0&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-3fac4f64d7c4930851a80800e9b215194cc587eb>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=18ad8e3c-3060-4234-9ab1-7f9277f4e5c0&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-1b3efe8f96ed7f0d39aeb3b12df9e04a36374e68>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=18ad8e3c-3060-4234-9ab1-7f9277f4e5c0&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-bfd5fb8ef8e8d2facade39bdbded237c362e64fd>

This e-mail message, including any attachments, is for the exclusive use of the addressee and contains confidential or privileged information. If you have received this message in error, please immediately notify the sender and delete this e-mail and any attachments.Any review, retransmission, disclosure, copying or modification is strictly forbidden. Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into contracts or contractual obligations via electronic mail, unless otherwise agreed in writing between parties concerned.

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From: Amani Bani Odeh [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Friday, May 15, 2020 10:53 AM
To: Rashid Khan <[email-masked]<mailto:[email-masked]>>; Robert Gonzales <[email-masked]<mailto:[email-masked]>>; Naveed Aftab <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Subject: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective

Dears,

Please update the customer is waiting.

Thanks,
Amani

On Sat, May 9, 2020 at 11:02 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

I wanted to try SMEG blender for the first time today and it doesn't work, seems to be faulty...

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark

Subject: RE: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective-SR-38299
From: Marifi Lopez <[email-masked]>
To: Amani Bani Odeh <[email-masked]>, Robert Gonzales <[email-masked]>, Ramkumar Balaraman <[email-masked]>, "Naveed Aftab" <[email-masked]>, Rashid Khan <[email-masked]>
Cc: Denmark A <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Tue, 16 Jun 2020 06:25:46 +0000

Dear Amani,

Regarding for the below machine can you please confirm what customer want for replacement or refund because machine is not repairable.

Regards,

         MARIFI LOPEZ

Call Center Agent
TEL: +9714 404 20 20
FAX: +9714 320 30 57
WEB: www.betterlifeuae.com<https://www.betterlifeuae.com/>
ADDRESS: Al Aweer, Ras Al Khor Industrial Area, P.O. Box 25441,  Dubai, United Arab Emirates
<https://www.facebook.com/BetterLifeUAE>         <https://twitter.com/betterlifeuae>     <http://www.youtube.com/user/BetterLifeUAE>     <http://www.pinterest.com/betterlifeuae/>

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<https://esagdesignhub.ae/>

From: Amani Bani Odeh [mailto:[email-masked]]
Sent: Sunday, May 31, 2020 6:53 PM
To: Marifi Lopez <[email-masked]>; Robert Gonzales <[email-masked]>; Ramkumar Balaraman <[email-masked]>; Naveed Aftab <[email-masked]>; Rashid Khan <[email-masked]>
Cc: Denmark A <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>
Subject: Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective-SR-38299

Dears,

Please update on this the customer is following up can you send it any time soon we need to confirm that to the customer.

Thanks,

Amani

On Tue, May 26, 2020 at 9:16 AM Marifi Lopez <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Team,

   As per technician report motor is defective not repairable under process for replacement  processing time 2 to 3 working days.

   Regards,

MARIFI LOPEZ

Call Center Agent

TEL: +9714 404 20 20
FAX: +9714 320 30 57

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com/>
ADDRESS: Al Aweer, Ras Al Khor Industrial Area, P.O. Box 25441,  Dubai, United Arab Emirates

<https://www.facebook.com/BetterLifeUAE>

<https://twitter.com/betterlifeuae>

<http://www.youtube.com/user/BetterLifeUAE>

<http://www.pinterest.com/betterlifeuae/>

This e-mail message, including any attachments, is for the exclusive use of the addressee and contains confidential or privileged information. If you have received this message in error, please immediately notify the sender and delete this e-mail and any attachments.Any review, retransmission, disclosure, copying or modification is strictly forbidden. Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into contracts or contractual obligations via electronic mail, unless otherwise agreed in writing between parties concerned.

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   From: Amani Bani Odeh [mailto:[email-masked]<mailto:[email-masked]>]
   Sent: Saturday, May 23, 2020 11:19 AM
   To: Denmark A <[email-masked]<mailto:[email-masked]>>; Marifi Lopez <[email-masked]<mailto:[email-masked]>>
   Cc: Robert Gonzales <[email-masked]<mailto:[email-masked]>>; Sujan Raj <[email-masked]<mailto:[email-masked]>>; Rashid Khan <[email-masked]<mailto:[email-masked]>>; Naveed Aftab <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
   Subject: Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective

   Dears,

   Please update.and what the estimated time to sort it out as the customer is follow up.

   Thanks,
   Amani

   On Tue, May 19, 2020 at 9:37 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Marifi,

      Please see the phone number +971555827464

      Regards,

      On Tue, May 19, 2020 at 10:19 AM Marifi Lopez <[email-masked]<mailto:[email-masked]>> wrote:

         Dear Denmark ,

         In your invoice  attached no contact nos. of the  customer can you please provide.

         Regards,

MARIFI LOPEZ

Call Center Agent

TEL: +9714 404 20 20
FAX: +9714 320 30 57

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com>
ADDRESS: Al Aweer, Ras Al Khor Industrial Area, P.O. Box 25441,  Dubai, United Arab Emirates

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=17f1251f-216a-4d4b-b2cd-b1a4488e5b70&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-9e9850799844ba9d417e90de411c72f78774e767>

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         From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
         Sent: Monday, May 18, 2020 2:11 PM
         To: Marifi Lopez <[email-masked]<mailto:[email-masked]>>
         Cc: Robert Gonzales <[email-masked]<mailto:[email-masked]>>; Sujan Raj <[email-masked]<mailto:[email-masked]>>; Amani Bani Odeh <[email-masked]<mailto:[email-masked]>>; Rashid Khan <[email-masked]<mailto:[email-masked]>>; Naveed Aftab <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
         Subject: Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective

         Hi Marifi,

         Please find the attached Sales invoice for your reference.

         Regards,

         Den mark

         On Mon, May 18, 2020 at 1:56 PM Marifi Lopez <[email-masked]<mailto:[email-masked]>> wrote:

            Dear Denmark,

            Machine already received can you please provide us invoice copy and customer details.

            Regards,

MARIFI LOPEZ

Call Center Agent

TEL: +9714 404 20 20
FAX: +9714 320 30 57

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com>
ADDRESS: Al Aweer, Ras Al Khor Industrial Area, P.O. Box 25441,  Dubai, United Arab Emirates

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=158d5f19-7eb8-435f-a5bc-ee014baa7421&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-170d528dbdc32b80b64c75a67d03b9c3ba392679>

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            From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
            Sent: Sunday, May 17, 2020 10:10 AM
            To: Robert Gonzales <[email-masked]<mailto:[email-masked]>>; Sujan Raj <[email-masked]<mailto:[email-masked]>>
            Cc: Marifi Lopez <[email-masked]<mailto:[email-masked]>>; Amani Bani Odeh <[email-masked]<mailto:[email-masked]>>; Rashid Khan <[email-masked]<mailto:[email-masked]>>; Naveed Aftab <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
            Subject: Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective

            Item handed over to One click.

            @Sujan Raj<mailto:[email-masked]> Please confirm once delivered to the vendor thank you.

            Regards,

            Denmark

            On Sun, May 17, 2020 at 9:21 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:

               Hi Robert,

               Thank you for the information,

               @Amani Bani Odeh<mailto:[email-masked]> Item will be dispatched to the vendor today for evaluation.

               Regards,

               Den mark

               On Sat, May 16, 2020 at 11:22 AM Robert Gonzales <[email-masked]<mailto:[email-masked]>> wrote:

                  Dear Den mark,

                  Pls. call Service center 971 4 404 2020 (Ms. Marifi).

                  Location in Better Life Warehouse, Ras Al Khor Industrial Area, Dubai

                  Near Nisssan Service Center

                  Regards,

ROBERT GONZALES

Commercial Executive

DIRECT: +9714 702 89 50 TEL: +9714 702 89 00
FAX: +9714 238 42 68 MOBILE: +971 55 812 63 18

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com>
ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,  Dubai, United Arab Emirates

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                  From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
                  Sent: Saturday, May 16, 2020 11:17 AM
                  To: Robert Gonzales <[email-masked]<mailto:[email-masked]>>
                  Cc: Amani Bani Odeh <[email-masked]<mailto:[email-masked]>>; Rashid Khan <[email-masked]<mailto:[email-masked]>>; Naveed Aftab <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
                  Subject: Re: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective

                  Dear All,

                  Good day!

                  May we know what is the exact address of your warehouse / service center and contact person to whom we will hand over the item?

                  Regards,

                  Den mark

                  On Sat, May 16, 2020 at 9:51 AM Robert Gonzales <[email-masked]<mailto:[email-masked]>> wrote:

                     Dear Amani,

                     Pls. send the unit to our Warehouse in Service center department.

                     We need PO number from which the item was billed.

                     Regards,

ROBERT GONZALES

Commercial Executive

DIRECT: +9714 702 89 50 TEL: +9714 702 89 00
FAX: +9714 238 42 68 MOBILE: +971 55 812 63 18

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com>
ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,  Dubai, United Arab Emirates

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=18ad8e3c-3060-4234-9ab1-7f9277f4e5c0&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-ff1e57632ea7c4105d6f2cf796b8927ab9f6e2ba>

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                     From: Amani Bani Odeh [mailto:[email-masked]<mailto:[email-masked]>]
                     Sent: Friday, May 15, 2020 10:53 AM
                     To: Rashid Khan <[email-masked]<mailto:[email-masked]>>; Robert Gonzales <[email-masked]<mailto:[email-masked]>>; Naveed Aftab <[email-masked]<mailto:[email-masked]>>
                     Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
                     Subject: [SPAM] Re: Order #600817864 // BLC-HBF02CRUK // Smeg - Hand Blender With Accessories Cream 50's Retro Style // Defective

                     Dears,

                     Please update the customer is waiting.

                     Thanks,

                     Amani

                     On Sat, May 9, 2020 at 11:02 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:

                        Dear Vendor,

                        Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

                        I wanted to try SMEG blender for the first time today and it doesn't work, seems to be faulty...

                        We appreciate your support in this matter, Thank you.

                        Stay HOME Stay SAFE…

                        Regards,

                        Den mark