Subject: Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
From: Yaseen Shaqra <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, "Returns.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Radwa Ali <[email-masked]>, Taqwa Ali <[email-masked]>, Mostafa saad <[email-masked]>, Omar Ismail <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Samiya Sheikh <[email-masked]>, Naib Khan <[email-masked]>, Mohit Caleb <[email-masked]>, Vipin Raj <[email-masked]>, Syed Yakoob <[email-masked]>
Date: Tue, 16 Jun 2020 10:01:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad,

Please we need your support, the customer is following up daily

On Sun, Jun 14, 2020 at 9:22 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Kindly update if the correct color is available urgently.
>
> Regards
>
> On Thu, Jun 11, 2020 at 11:31 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The customer called again, she doesn't want the item to be collected
>> without giving her the right item at the same time.
>>
>> Please helps us resolve the issue once and for all. The customer is about
>> to give birth anytime soon.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jun 11, 2020 at 8:14 AM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please note that the customer received the missing part, but it is the
>>> wrong color, the customer ordered Purple and gray and she received black
>>> and grey
>>>
>>> Kindly check and advise
>>>
>>>
>>> On Mon, Jun 8, 2020 at 12:19 PM Naib Khan <[email-masked]> wrote:
>>>
>>>> Asad, this is a missing item, and the system gives me information that
>>>> the item handed over to jeebly should I need to push courier to
>>>> delivered on priority basis because of its super delay.
>>>>
>>>>
>>>> Regards.
>>>> Naib
>>>>
>>>>
>>>> On Mon, 8 Jun 2020 at 12:02, Asad . <[email-masked]> wrote:
>>>>
>>>>> Naib, Why are we asking Jeebly to update CS team directly? And what
>>>>> information did we get from Jeebly? Do you think it was useful?
>>>>>
>>>>>
>>>>>
>>>>> You said its collected and they also said its collected. What we need
>>>>> is to pickup the phone, talk to Jeebly team for this shipments and get an
>>>>> estimated delivery date. Once you have the delivery date inform CS.
>>>>>
>>>>>
>>>>>
>>>>> As a learning I see 2 issues … I hope we will learn and fix
>>>>>
>>>>>
>>>>>
>>>>>    - Don’t ask unclear questions on the emails
>>>>>    - And dont add people on the email for the sake of just  passing
>>>>>    the responsibility.
>>>>>
>>>>>
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>> *Asad Pirzada*
>>>>> Chief Operations Officer
>>>>>
>>>>> *M * +971 504 09 5386
>>>>> *E* [email-masked]
>>>>>
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>> Confidentiality Notice: This e-mail message, including any
>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>> Please consider the environment before printing this e-mail.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From: *Taiba <[email-masked]>
>>>>> *Date: *Monday, 8 June 2020 at 11:39 AM
>>>>> *To: *Naib Khan <[email-masked]>, Radwa Ali <[email-masked]>
>>>>> *Cc: *Taqwa Ali <[email-masked]>, Mohit Caleb <
>>>>> [email-masked]>, Mostafa saad <[email-masked]>, Omar
>>>>> Ismail <[email-masked]>, Vipin Raj <[email-masked]>, Mary
>>>>> Anne Agapito <[email-masked]>, "Outbound.fc" <
>>>>> [email-masked]>, Syed Yakoob <[email-masked]>, Ekta
>>>>> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
>>>>> customer care <[email-masked]>, Yaseen Shaqra <
>>>>> [email-masked]>, Asad <[email-masked]>, Samiya Sheikh <
>>>>> [email-masked]>, lastmile <[email-masked]>,
>>>>> "Returns.fc" <[email-masked]>
>>>>> *Subject: *Re: 600854918_2- Missing Double Stroller ||babytrend - Sit
>>>>> N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>>
>>>>>
>>>>> Order has not been picked up by Jeebly.
>>>>>
>>>>>
>>>>>
>>>>> *Taiba Asghar*
>>>>> Key Account Executive
>>>>>
>>>>>  <http://www.jeebly.com/>
>>>>>
>>>>>
>>>>>
>>>>> *JEEBLY LLC*
>>>>>
>>>>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>>>>
>>>>> Dubai | United Arab Emirates
>>>>>
>>>>> t: +971 800 533259
>>>>>
>>>>> m: +971 52 314 8509
>>>>>
>>>>> e: [email-masked] <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> *www.jeebly.com <http://www.jeebly.com/>*
>>>>>
>>>>>  <https://www.facebook.com/jeeblynow/>   [image:
>>>>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>>>>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image:
>>>>> Youtube icon]
>>>>> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>>>>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> *From:* Naib Khan <[email-masked]>
>>>>> *Sent:* Monday, June 8, 2020 12:28 PM
>>>>> *To:* Radwa Ali <[email-masked]>; Taiba <[email-masked]>
>>>>> *Cc:* Taqwa Ali <[email-masked]>; Mohit Caleb <
>>>>> [email-masked]>; Mostafa saad <[email-masked]>; Omar
>>>>> Ismail <[email-masked]>; Vipin Raj <[email-masked]>; Mary
>>>>> Anne Agapito <[email-masked]>; Outbound.fc <
>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Ekta
>>>>> Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>;
>>>>> customer care <[email-masked]>; Yaseen Shaqra <
>>>>> [email-masked]>; Asad <[email-masked]>; Samiya Sheikh <
>>>>> [email-masked]>; lastmile <[email-masked]>; Returns.fc <
>>>>> [email-masked]>
>>>>> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend - Sit
>>>>> N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>>>>
>>>>>
>>>>>
>>>>> Hi Radwa,
>>>>>
>>>>>
>>>>>
>>>>> The order shipped yesterday with Jeebly.
>>>>>
>>>>>
>>>>>
>>>>> @Taiba Asghar <[email-masked]> please assist the status of the
>>>>> order AWB  JB273570 .
>>>>>
>>>>>
>>>>>
>>>>> Regards.
>>>>>
>>>>> Naib
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, 8 Jun 2020 at 10:51, Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>> Hi All,
>>>>>
>>>>> Please share shipping details.
>>>>>
>>>>> Customer is following up. Again.
>>>>>
>>>>> *Radwa Ali*
>>>>>
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 7, 2020 at 10:25 AM Taqwa Ali <[email-masked]> wrote:
>>>>>
>>>>> Dear Team
>>>>>
>>>>>
>>>>>
>>>>> Please reship urgently
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Taqwa
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 7, 2020 at 9:51 AM Mohit Caleb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Thanks, Omar.
>>>>>
>>>>> Item has been prepared for Re-Ship.
>>>>>
>>>>> @Mostafa saad <[email-masked]> - Kindly ship on urgent basis
>>>>>
>>>>> ᐧ
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 7, 2020 at 9:47 AM Omar Ismail <[email-masked]> wrote:
>>>>>
>>>>> Hi Mohit,
>>>>>
>>>>>
>>>>>
>>>>> Item found and handed over to Vipin.
>>>>>
>>>>>
>>>>>
>>>>> @Vipin Raj <[email-masked]> , Please proceed
>>>>>
>>>>>
>>>>>
>>>>> *Thanks,*
>>>>>
>>>>>
>>>>>
>>>>> *Omar Ismail | Mumzworld Services*
>>>>>
>>>>> *Email**: [email-masked] <[email-masked]>*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jun 6, 2020 at 7:54 PM Mohit Caleb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hello Mary,
>>>>>
>>>>> To solve this issue we must know how many packages customer has
>>>>> received as this was packed into two packages.
>>>>> @Mostafa saad <[email-masked]> - Please check how many
>>>>> packages were sent from our end,
>>>>>
>>>>> @Omar Ismail <[email-masked]> - Could you please check our stocks
>>>>> if all bundles are intact
>>>>>
>>>>> ᐧ
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Jun 5, 2020 at 5:06 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> May we have an update on this case, please?
>>>>>
>>>>>
>>>>>
>>>>> The customer is on the line again and very upset that up until now she
>>>>> didn't receive the missing items.
>>>>>
>>>>>
>>>>>
>>>>> We need an urgent update, please respond.
>>>>>
>>>>>
>>>>>
>>>>> Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 4, 2020 at 10:02 AM <[email-masked]> wrote:
>>>>>
>>>>> Hi @Mohit Caleb <[email-masked]> @Mostafa saad
>>>>> <[email-masked]> and @Umang Mehrotra <[email-masked]>,
>>>>>
>>>>> The customer has been following up non stop and we have sent multiple
>>>>> emails.
>>>>>
>>>>> She received 1 out of 2 boxes and this item is 999.00 AED.
>>>>>
>>>>> Please provide a solution, Did we locate the item or should we create
>>>>> a new order and the item is lost ?
>>>>>
>>>>> @Veronique Bachmann <[email-masked]> @[email-masked]
>>>>> <[email-masked]> @Amir Julkarnain <[email-masked]>,
>>>>>
>>>>> Please check this as we have been escalating since the 26th of May
>>>>> for an item that is shipped and delivered in UAE.
>>>>>
>>>>> We need an answer. this is Urgent and the customer is fed up with
>>>>> following up.
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Samiya Sheikh <[email-masked]>
>>>>> *Sent:* Wednesday, June 3, 2020 12:09 PM
>>>>> *To:* Mostafa saad <[email-masked]>; Mohit Caleb <
>>>>> [email-masked]>; lastmile <[email-masked]>; Outbound.fc <
>>>>> [email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Yaseen Shaqra <
>>>>> [email-masked]>
>>>>> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend - Sit
>>>>> N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>>>>
>>>>>
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> @Mostafa saad <[email-masked]> @Mohit Caleb
>>>>> <[email-masked]> @lastmile <[email-masked]> the customer
>>>>> cannot wait anymore.  please update asap.
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 3, 2020 at 12:04 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Mostafa and Mohit,
>>>>>
>>>>>
>>>>>
>>>>> Kindly update urgently asap.
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 1, 2020 at 1:47 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Mostafa and Mohit,
>>>>>
>>>>>
>>>>>
>>>>> Please check and update us, the customer is following up again
>>>>>
>>>>>
>>>>>
>>>>> On Wed, May 27, 2020 at 5:45 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Mostafa,
>>>>>
>>>>> @Outbound.fc <[email-masked]>
>>>>>
>>>>> Please check this order asap as the customer is following it up
>>>>>
>>>>> Thanks!
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, May 27, 2020 at 9:50 AM Mari Ibasan (CW.Accounts) <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> Please find attached proof of delivery signed and sealed by your
>>>>> warehouse team. It is 2 boxes and bundled together, not separated. Cannot
>>>>> be missed. We suggest you to check from your warehouse.
>>>>>
>>>>>
>>>>>
>>>>> ALL THE BUNDLE WE ARE DELIVERING TO YOUR WAREHOUSE IS HIGHIGHTED FOR
>>>>> YOU TO KNOW THAT IS BUNDLED ITEM.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Michaela Manibo <[email-masked]>
>>>>> *Sent:* Tuesday, May 26, 2020 6:57 PM
>>>>> *To:* [email-masked]; [email-masked]; Mari Ibasan
>>>>> (CW.Accounts) <[email-masked]>; Hamid Reza <
>>>>> [email-masked]>; Account <[email-masked]>;
>>>>> [email-masked]
>>>>> *Cc:* customer care <[email-masked]>; lastmile <
>>>>> [email-masked]>; Karthik Sankar <[email-masked]>
>>>>> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend - Sit
>>>>> N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>>>>>
>>>>>
>>>>>
>>>>> Team,
>>>>>
>>>>>
>>>>> POMUMZ_DXB195058
>>>>>
>>>>>   Please check as the customer has not received the stroller.   As per
>>>>> customer,
>>>>>
>>>>> BNDL-SS76715+CS31715
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>
>>>>>
>>>>> SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Regarding this item” babytrend - Sit N Stand Double Stroller +
>>>>> Flex-Loc Infant Car Seat - Elixer. I received only Flex-Loc Infant Car Seat
>>>>> There is no Double Stroller*
>>>>>
>>>>> @Karthik Sankar <[email-masked]>  please assist.
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, May 26, 2020 at 4:55 PM Tarek El-Far <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Michaela
>>>>>
>>>>>
>>>>>
>>>>> Please advise the PO number
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> Tarek El-Far
>>>>>
>>>>> General Manager
>>>>>
>>>>> TAMA L.L.C.
>>>>>
>>>>> +971 555 99 1010
>>>>>
>>>>>
>>>>>
>>>>> On 26 May 2020, at 16:53, Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> 
>>>>>
>>>>> Team,
>>>>>
>>>>> Please check as the customer has not received the stroller.   As per
>>>>> customer,
>>>>>
>>>>> BNDL-SS76715+CS31715
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>
>>>>>
>>>>> SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Regarding this item” babytrend - Sit N Stand Double Stroller +
>>>>> Flex-Loc Infant Car Seat - Elixer. I received only Flex-Loc Infant Car Seat
>>>>> There is no Double Stroller*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Please advise ASAP.
>>>>>
>>>>> Thanks!
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>> --
>>>>> You received this message because you are subscribed to the Google
>>>>> Groups "lastmile" group.
>>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>>> an email to [email-masked].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_qyAGWXFmSRP5N2c73FrkSSJPQxujzntooZ6p7r%2B_OJQ%40mail.gmail.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_qyAGWXFmSRP5N2c73FrkSSJPQxujzntooZ6p7r%2B_OJQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>> --
>>>>> You received this message because you are subscribed to the Google
>>>>> Groups "lastmile" group.
>>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>>> an email to [email-masked].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/VI1PR02MB3069126873270DD554C892BCA2850%40VI1PR02MB3069.eurprd02.prod.outlook.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/VI1PR02MB3069126873270DD554C892BCA2850%40VI1PR02MB3069.eurprd02.prod.outlook.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE