Subject: Re: Orders Marked As Lost on Courier + 30 Days
From: Amir Julkarnain <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Asad ." <[email-masked]>, Zubair Wahid <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>, Ekta Jesswani <[email-masked]>, Harshil Gupta <[email-masked]>, Rodina Magdy <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, lastmile <[email-masked]>, Johannes Jade Pabeca <[email-masked]>
Date: Tue, 16 Jun 2020 09:34:55 +0400
List-Id: <ccteam.mumzworld.com>

Thank you for your support @Johannes Jade Pabeca <[email-masked]>

@Hussain Firoz Miyagamwala <[email-masked]> , Please check on this
and do the needful.

Best Regards

On Mon, 15 Jun 2020 at 16:54, Johannes Jade Pabeca <[email-masked]>
wrote:

> Hi Amir and Team,
>
> Attached is the list from LOST SHIPMENT 9-06, w/c is for refund and
> requires CRA
>
> BR
>
> On Thu, Jun 11, 2020 at 10:17 AM Amir Julkarnain <[email-masked]>
> wrote:
>
>> Hi Johannes,
>>
>> As discussed, We need your support on this. Please do the needful.
>>
>> Best Regards,
>> Amir
>>
>> On Thu, 11 Jun 2020 at 00:10, Asad . <[email-masked]> wrote:
>>
>>> Hi Ekta, Amir and Rodian,
>>>
>>>
>>>
>>> Please put one person on making the OB calls to these customers and
>>> inform them on the following … Depends on the status of the shipment change
>>> your wording please.
>>>
>>>
>>>
>>>    - Shipment was dispatched with X courier, unfortunately they were
>>>    not able to deliver on time and now the shipment has been miss placed
>>>    - We are processing your refund now… offer GV and if not acceptable
>>>    offer refund.
>>>
>>>
>>>
>>> Please confirm once its done.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
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>>>
>>> *From: *Eugene Mugisa <[email-masked]>
>>> *Date: *Wednesday, 10 June 2020 at 1:53 PM
>>> *To: *customer care <[email-masked]>, Shajeeb Cheriyath <
>>> [email-masked]>, Sagar Khawani <[email-masked]>, Ekta
>>> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
>>> Veronique Bachmann <[email-masked]>
>>> *Cc: *"[email-masked]" <[email-masked]>, Shady Elgendy <
>>> [email-masked]>, Mohamed Magdy <[email-masked]>, lastmile <
>>> [email-masked]>
>>> *Subject: *Orders Marked As Lost on Courier + 30 Days
>>>
>>>
>>>
>>> Dear CC,
>>>
>>>
>>>
>>> The below shipments have been updated as lost on the courier due to
>>> Severe  Ageing. Please communicate with the customer and process refund for
>>> the customer or check with them if they want to place a new order.
>>>
>>>
>>>
>>> @'Shajeeb Cheriyath' <[email-masked]> @'Sagar Khawani'
>>> <[email-masked]> Individual emails have been sent to you for each
>>> courier and the tracker also to be updated.
>>>
>>>
>>>
>>> General Status
>>>
>>> Lost
>>>
>>> *Count of AWB Number*
>>>
>>> *Column Labels*
>>>
>>> *Row Labels*
>>>
>>> *>30 Days*
>>>
>>> *Grand Total*
>>>
>>> *KSA-KSA*
>>>
>>> *94*
>>>
>>> *94*
>>>
>>> BARQ KSA
>>>
>>> 65
>>>
>>> 65
>>>
>>> Wimo/Esnad
>>>
>>> 29
>>>
>>> 29
>>>
>>> *UAE-KSA*
>>>
>>> *32*
>>>
>>> *32*
>>>
>>> SMSA-Road
>>>
>>> 12
>>>
>>> 12
>>>
>>> SMSA-Air
>>>
>>> 1
>>>
>>> 1
>>>
>>> Wimo/Esnad
>>>
>>> 19
>>>
>>> 19
>>>
>>> *Grand Total*
>>>
>>> *126*
>>>
>>> *126*
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>
>>
>> --
>> *Amir Hussain Julkarnain*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>
>
> --
> *Johannes Jade *
>
>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE