Subject: PayPal case PP-D-71116559
From: "[email-masked]' via payments" <[email-masked]>
To: Mona Ataya <[email-masked]>
Date: Mon, 15 Jun 2020 20:16:33 -0700
List-Id: <ccteam.mumzworld.com>

A new case has been created

Hello, Mumzworld FZ-LLC

Your buyer filed a claim

Khalid Al Balushi has requested a refund of ‪189.87 USD‬. If you agree to this request, the case will be closed after the refund has processed.

The buyer stated that they never received the item. Please help us to resolve this issue by logging into the Resolution Center and providing us with any information that can help us with our investigation, such as tracking information or delivery confirmation.

If we don’t receive a response from you before 6 July 2020, this case will be closed and decided in your buyer’s favor.

The ‪451.05 USD‬ from this transaction is being temporarily held. This money will appear in your PayPal balance, but can’t be withdrawn until this is resolved.

View the case and respond

Transaction details

Case ID

PP-D-71116559

Buyer's name

Khalid Al Balushi

Transaction date

24 April 2020

Transaction amount

‪451.05 USD‬

Transaction ID

3K9025052R454553R

Dispute amount

‪189.87 USD‬

Item details

Item ID

JT-150-301

Item description

Kinetic Sand - Relevant Kinetic Sand 2.5kg - Brown

Item dispute reason

Item was not received

Item details

Item ID

BK-PY21B87A

Item description

babytrend - Kid Nursery Center Peek-A-Boo Playard - Orange

Item dispute reason

Item was not received

Item details

Item ID

BDM-890714

Item description

Hauck - Nursery Sleeper SQ / Jungle Fun

Item dispute reason

Item was not received

What to do next

Go to the Resolution Center and click Respond next to this case.

As a reminder, if you do not respond before 6 July 2020, the case will be closed and decided in your buyer's favor.

Thank you for your attention to this matter.

Learn how we review and resolve cases by viewing the PayPal User Agreement. Click Legal at the bottom of any PayPal page.

We keep records of all cases in the Resolution Center for your convenience.

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