Subject: Re: Product Discrepancy- 600888878// 200297562// SKU: BNDL-MZ-MD-CYBEX-2-MD-516212003-MD-516211015
From: Mostafa saad <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Taiba Jeebly <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Mon, 15 Jun 2020 19:13:46 +0400
List-Id: <ccteam.mumzworld.com>

@Taiba Jeebly <[email-masked]>  FYI

AWB ( JB280914 )

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Mon, Jun 15, 2020 at 2:52 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> As per Simone, carrycot is really oos. Please cancel the CRA requested so
> we could initiate the refund process.
>
>
> @Mostafa saad <[email-masked]>  -  please do not proceed with
> the collection. There is no need to collect it.
>
> Please confirm when done. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jun 15, 2020 at 2:45 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Simone,
>>
>> Thank you for your response. We will raise a refund for the price
>> difference as instructed.
>>
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jun 15, 2020 at 10:50 AM Simone van Geemen <[email-masked]>
>> wrote:
>>
>>> Hi Mary Ann,
>>>
>>>
>>>
>>> The carrycot is indeed sold out and won’t return into stock (old items
>>> from the previous distributor) – I’ve been in touch for this with Tamara
>>> already.
>>>
>>>
>>>
>>> The discounted bundle price of the Frame + Seat Lux Butterfly is AED
>>> 2,120.58 incl VAT. So the value they paid for the carrycot is: 797.58 incl
>>> VAT. I believe this carrycot value should be OK to refund them as we’re not
>>> delivering against the previous value, but at the new AED 2,120.58 value.
>>>
>>>
>>>
>>> Good to mention, the Lux Seat for Priam – part of this bundle, can
>>> recline to a flat position, making it suitable to use from birth already.
>>>
>>>
>>>
>>> Kind regards,
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito <[email-masked]>
>>> *Sent:* Sunday, June 14, 2020 6:52 PM
>>> *To:* Simone van Geemen <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Ekta Jesswani <
>>> [email-masked]>; Amir Julkarnain <[email-masked]>
>>> *Subject:* Product Discrepancy- 600888878// 200297562// SKU:
>>> BNDL-MZ-MD-CYBEX-2-MD-516212003-MD-516211015
>>>
>>>
>>>
>>> Hi Simone,
>>>
>>>
>>>
>>> We have 2 customers, one from UAE (600888878) and the other is from KSA
>>> (200297562) who complained about the missing carrycot.  Both of them
>>> confirmed that it was included when they placed their orders
>>>
>>>
>>>
>>> Since the carrycot is no longer available, both are asking for a refund
>>> on the price difference they paid which is 2,918.16
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> SKUMD-516212003 - Cybex - Priam Frame All Terrain Matt Black
>>>
>>>
>>>
>>> SKUMD-516210015 - Cybex - Priam Carrycot Limited Edition - Butterfly
>>>
>>>
>>>
>>> SKUMD-516211015 - Cybex - Priam Seat Lux (ONLY) Limited Edition -
>>> Butterfly
>>>
>>>
>>>
>>>  Please check and advise. Thank you
>>>
>>>
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>