Subject: RE: Tracking number (70781064) - Sales Order # 600798423
From: "DXB CS" <[email-masked]>
To: "'Taqwa Ali'" <[email-masked]>
Cc: "'Ekta Jesswani'" <[email-masked]>, "'customer care'" <[email-masked]>, <[email-masked]>, "'Shahid Talib'" <[email-masked]>, "'Norah Alqahtani'" <[email-masked]>, "'Radwa Ali'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>
Date: Mon, 15 Jun 2020 18:03:48 +0400
List-Id: <ccteam.mumzworld.com>

Noted. 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

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From: Taqwa Ali [mailto:[email-masked]] 
Sent: Monday, June 15, 2020 5:45 PM
To: DXB CS <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>; customer care <[email-masked]>; [email-masked]; Shahid Talib <[email-masked]>; Norah Alqahtani <[email-masked]>; Radwa Ali <[email-masked]>; Eugene Mugisa <[email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>
Subject: Re: Tracking number (70781064) - Sales Order # 600798423

Dear Team

Please cancel the order, and return the order

CM want urgent refund 

Regards

Taqwa 

 

On Tue, May 19, 2020 at 2:19 PM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi husain,

Please cancel this order , customer wants to cancel due to delay and we have no response from the courier.

@Ekta Jesswani <mailto:[email-masked]>  @Veronique Bachmann <mailto:[email-masked]>   Cst wants compensation for the delay.

Please advise.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Tue, May 19, 2020 at 10:05 AM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi ALl,

Any updates on this? this has been sent since the 14th and we have no response yet,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Thu, May 14, 2020 at 5:03 PM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Please ensure this is delivered ASAP.

The customer is very upset and she needs the items urgently and has been trying to contact the customer service ASAP.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e>