Subject: Re: Order #700219710 // Incident #812321 // Sku :BGTL-MMJ2858 // Mamajoo Digital Double Breast Pump & 2xGold Bottles 150ml // Defective /Damaged
From: April De Torres <[email-masked]>
To: Jaymar Tolentino <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Andrew M. Maundu" <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 15 Jun 2020 17:32:24 +0400
List-Id: <ccteam.mumzworld.com>

Jaymar,

I have no idea on this..I am not yet handling zia at this time.

On Mon, Jun 15, 2020 at 5:13 PM Jaymar Tolentino <[email-masked]>
wrote:

> +April De Torres <[email-masked]>
>
>
> *Jaymar Tolentino*
> Logistics Executive
>
> *P* +971 4 433 1360   *E* [email-masked]
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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>
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>
>
> On Mon, Jun 15, 2020 at 4:43 PM Umang Mehrotra <[email-masked]>
> wrote:
>
>> Hi Jaymar,
>>
>>
>>
>> Is there any update?
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Sunday, June 14, 2020 1:03 PM
>> *To:* Jaymar Tolentino <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Umang Mehrotra <[email-masked]>; Andrew
>> M. Maundu <[email-masked]>
>> *Subject:* Re: Order #700219710 // Incident #812321 // Sku :BGTL-MMJ2858
>> // Mamajoo Digital Double Breast Pump & 2xGold Bottles 150ml // Defective
>> /Damaged
>>
>>
>>
>> Hi Jaymar,
>>
>>
>>
>> Any update on this?
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Thu, Jun 4, 2020 at 1:17 PM Denmark A <[email-masked]> wrote:
>>
>> Please update ?
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Mar 15, 2020 at 12:34 PM Andrew M. Maundu <
>> [email-masked]> wrote:
>>
>> Dear Mark,
>>
>> The above mentioned item was handed over today to your inbound driver Zia
>>
>> It will be handed to Jaymar.
>>
>>
>>
>> Kindly acknowledge once received to solve this case.
>>
>>
>>
>>
>>
>> *Regards,*
>>
>> *Andrew  Maundu*
>>
>> *Logistics and *
>>
>>
>> *Supply Chain Executive*
>>
>>
>>
>> *BiggLoyalty General Trading LLC. *
>>
>> *Sheikh Zayed Road, *
>>
>> *Nassima Tower Floor 2, *
>>
>> *Office Number: 204, *
>>
>> *PO Box:9865 Dubai-UAE*
>>
>> *Office  : +971   4 221 00 50 (UAE)*
>>
>> *Mobile: +971 556286844 (UAE)*
>>
>> *Web    :* *www.biggloyalty.ae <http://www.biggloyalty.ae/>*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, March 10, 2020 9:57 AM
>> *To:* Aneesha Kodial <[email-masked]>
>> *Cc:* Orders Biggloyalty <[email-masked]>; Burak Karslioglu <
>> [email-masked]>; customer care <[email-masked]>;
>> Andrew M. Maundu <[email-masked]>; Maher Khalil <
>> [email-masked]>; Returns.fc <[email-masked]>;
>> Biggbrands - Biggloyalty <[email-masked]>; Umang Mehrotra <
>> [email-masked]>
>> *Subject:* Re: Order #700219710 // Incident #812321 // Sku :BGTL-MMJ2858
>> // Mamajoo Digital Double Breast Pump & 2xGold Bottles 150ml // Defective
>> /Damaged
>>
>>
>>
>> Hi Aneesha,
>>
>>
>>
>> Good day,
>>
>>
>>
>> Yes they want a replacement if not repaired. In specifying what was the
>> issue customer's said it is defective.
>>
>> Please evaluate the item and update us thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, Mar 10, 2020 at 9:35 AM Aneesha Kodial <[email-masked]>
>> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> Does the customer want a replacement? Did they specify what the issue is?
>>
>>
>>
>> Thanks
>>
>> Aneesha
>>
>>
>>
>> *From:* Andrew M. Maundu <[email-masked]>
>> *Sent:* Monday, March 9, 2020 11:15 AM
>> *To:* Maher Khalil <[email-masked]>; Aneesha Kodial <
>> [email-masked]>
>> *Cc:* Orders Biggloyalty <[email-masked]>; Burak Karslioglu <
>> [email-masked]>; customer care <[email-masked]>;
>> Denmark A <[email-masked]>; Returns.fc <[email-masked]>;
>> Biggbrands - Biggloyalty <[email-masked]>; Umang Mehrotra <
>> [email-masked]>
>> *Subject:* RE: Order #700219710 // Incident #812321 // Sku :BGTL-MMJ2858
>> // Mamajoo Digital Double Breast Pump & 2xGold Bottles 150ml // Defective
>> /Damaged
>>
>>
>>
>> Dear Maher,
>>
>>
>>
>> This is to acknowledge receiving the below mentioned in the Warehouse.
>>
>> Kindly do the needful .
>>
>>
>>
>>
>>
>> *Regards,*
>>
>> *Andrew  Maundu*
>>
>> *Logistics and *
>>
>>
>> *Supply Chain Executive*
>>
>>
>>
>> *BiggLoyalty General Trading LLC. *
>>
>> *Sheikh Zayed Road, *
>>
>> *Nassima Tower Floor 2, *
>>
>> *Office Number: 204, *
>>
>> *PO Box:9865 Dubai-UAE*
>>
>> *Office  : +971   4 221 00 50 (UAE)*
>>
>> *Mobile: +971 556286844 (UAE)*
>>
>> *Web    :* *www.biggloyalty.ae* <http://www.biggloyalty.ae/>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, March 8, 2020 3:47 PM
>> *To:* Aneesha Kodial <[email-masked]>
>> *Cc:* Orders Biggloyalty <[email-masked]>; Burak Karslioglu <
>> [email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Biggbrands - Biggloyalty <
>> [email-masked]>; Umang Mehrotra <[email-masked]>
>> *Subject:* Re: Order #700219710 // Incident #812321 // Sku :BGTL-MMJ2858
>> // Mamajoo Digital Double Breast Pump & 2xGold Bottles 150ml // Defective
>> /Damaged
>>
>>
>>
>> Dear Aeesha,
>>
>>
>>
>> Find the attached sales invoice for your reference.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Mar 8, 2020 at 3:40 PM Aneesha Kodial <[email-masked]>
>> wrote:
>>
>> Hi,
>>
>>
>>
>> Is it a new complaint or an old one? What is the problem? Does the
>> customer have difficulty in operating it?
>>
>>
>>
>> Thanks
>>
>> Aneesha
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, March 8, 2020 3:28 PM
>> *To:* Aneesha Kodial <[email-masked]>; Orders Biggloyalty <
>> [email-masked]>; Burak Karslioglu <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>> Umang Mehrotra <[email-masked]>
>> *Subject:* Order #700219710 // Incident #812321 // Sku :BGTL-MMJ2858 //
>> Mamajoo Digital Double Breast Pump & 2xGold Bottles 150ml // Defective
>> /Damaged
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send back the
>> item to you for your further action.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>