Subject: Re: AWB update 100146020 // DHL-Express::1384877561 << Reference ID: 56580520 >>
From: Ronald Gaviola <[email-masked]>
To: Umang Mehrotra <[email-masked]>, "ae.mumzworld" <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Samiya Sheikh <[email-masked]>, Customer Care Team <[email-masked]>, Amani Bani Odeh <[email-masked]>, Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 15 Jun 2020 17:15:08 +0400
List-Id: <ccteam.mumzworld.com>

+Mohanad Abououf (DHL AE) <[email-masked]> +ae.mumzworld
<[email-masked]>

We need to refund the customer. Shall we consider this as lost? We cannot
hold the customer any longer.

Regards,
Ronald

On Mon, Jun 15, 2020 at 12:42 PM Ronald Gaviola <[email-masked]>
wrote:

> +ae.mumzworld <[email-masked]> Khalid +Mohanad Abououf (DHL AE)
> <[email-masked]>
>
> We need to close this case today.
>
>
>
>
> Regards,
> Ronald
>
>
> On Sun, Jun 14, 2020 at 5:19 PM Umang Mehrotra <[email-masked]>
> wrote:
>
>> Dear Mohammed,
>>
>>
>>
>> Is there any update over the same?
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* Umang Mehrotra [mailto:[email-masked]]
>> *Sent:* Sunday, June 14, 2020 3:52 PM
>> *To:* [email-masked]' <[email-masked]>
>> *Cc:* [email-masked]' <[email-masked]>; '
>> [email-masked]' <[email-masked]>; [email-masked]' <
>> [email-masked]>; [email-masked]' <[email-masked]>; '
>> [email-masked]' <[email-masked]>; [email-masked]' <
>> [email-masked]>; [email-masked]' <[email-masked]>
>> *Subject:* RE: AWB update 100146020 // DHL-Express::1384877561 <<
>> Reference ID: 56580520 >>
>>
>>
>>
>> Dear Mohammed,
>>
>>
>>
>> Could you please share the signed POD for the same?
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* [email-masked] [mailto:[email-masked]
>> <[email-masked]>]
>> *Sent:* Sunday, June 7, 2020 6:51 PM
>> *To:* [email-masked]; [email-masked]; [email-masked]
>> *Cc:* [email-masked]; [email-masked];
>> [email-masked]; [email-masked]
>> *Subject:* Re: AWB update 100146020 // DHL-Express::1384877561 <<
>> Reference ID: 56580520 >>
>>
>>
>>
>> Dear Joyce,
>>
>>
>>
>> Please note the shipment has been returned back to you under
>> AWB# 4595578746
>>
>>
>>
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>>
>>
>>
>>
>> *Mohamed Shabreen*
>>
>> Key Account Advisor
>>
>>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>> 600567567
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked], [email-masked]
>> >> Cc: [email-masked], [email-masked],
>> [email-masked], [email-masked]
>> >> Subject: Re: AWB update 100146020 // DHL-Express::1384877561 <<
>> Reference ID: 56580520 >>
>> >> Sent: Sun, 07 Jun 2020 15:07:40 UTC+04:00
>> >>
>> >>
>>
>> Hi Team,
>>
>>
>> >>
>>
>> The customer's ID has been forwarded.
>>
>>
>> >>
>>
>> The customer is calling to follow up. Please update.
>>
>>
>> >>
>>
>> Thank you.
>>
>>
>> >>
>>
>> Best Regards,
>> >>
>>
>> *Joyce Alvarado*
>> *>> *
>> >>
>>
>> Customer Care Representative
>> *>> *
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> On Wed, 3 Jun 2020 at 13:39, Amani Bani Odeh <[email-masked]> wrote:
>> >>
>>
>> Hi Ronald,
>>
>>
>> >>
>>
>> Please find the customer ID and arrange to reship it to the updated
>> address below.
>>
>> Jeddah Al-Rayyan neighborhood, next to the major airbase
>> >>
>>
>> 00966567533330
>> >>
>>
>>
>> >>
>>
>> [[:removedImage(image.png):]]
>> >>
>>
>>
>> >>
>>
>> Thanks,
>>
>> Amani
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> On Sun, May 31, 2020 at 3:37 PM ae.mumzworld via customer care <
>> [email-masked]> wrote:
>> >>
>>
>> Hi Samiya,
>>
>> Please note shipment on hold for DPSS, please provide consignee ID copy.
>>
>>
>> >>
>>
>> Should you require any further assistance, please contact me directly.
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> Best Regards,
>>
>>
>> >>
>>
>>
>> >>
>>
>> *Pooja Kanojia*
>>
>> Key Account Advisor
>>
>>
>> >>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>> 2924114
>>
>>
>> >>
>>
>> [[:removedImage(DHL_Time1558359423774.jpg):]]
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>> >>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked]
>> >> Cc: [email-masked]
>> >> Subject: AWB update 100146020 // DHL-Express::1384877561
>> >> Sent: Sat, 30 May 2020 11:15:25 UTC+04:00
>> >>
>> >>
>>
>> Hi Team,
>> >>
>>
>>
>> >>
>>
>> Kindly check and update this shipment, still on hold in dubai.
>>
>>
>> >>
>>
>> Regards
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>>
>>
>>
>