Subject: Re: Order #700219710 // Incident #812321 // Sku :BGTL-MMJ2858 // Mamajoo Digital Double Breast Pump & 2xGold Bottles 150ml // Defective /Damaged
From: Jaymar Tolentino <[email-masked]>
To: Umang Mehrotra <[email-masked]>, April De Torres <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Andrew M. Maundu" <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 15 Jun 2020 17:13:20 +0400
List-Id: <ccteam.mumzworld.com>

+April De Torres <[email-masked]>

*Jaymar Tolentino*
Logistics Executive

*P* +971 4 433 1360   *E* [email-masked]
*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Mon, Jun 15, 2020 at 4:43 PM Umang Mehrotra <[email-masked]> wrote:

> Hi Jaymar,
>
>
>
> Is there any update?
>
>
>
> Regards,
>
> Umang Mehrotra
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Sunday, June 14, 2020 1:03 PM
> *To:* Jaymar Tolentino <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Umang Mehrotra <[email-masked]>; Andrew
> M. Maundu <[email-masked]>
> *Subject:* Re: Order #700219710 // Incident #812321 // Sku :BGTL-MMJ2858
> // Mamajoo Digital Double Breast Pump & 2xGold Bottles 150ml // Defective
> /Damaged
>
>
>
> Hi Jaymar,
>
>
>
> Any update on this?
>
>
>
> Regards,
>
>
>
> On Thu, Jun 4, 2020 at 1:17 PM Denmark A <[email-masked]> wrote:
>
> Please update ?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Mar 15, 2020 at 12:34 PM Andrew M. Maundu <[email-masked]>
> wrote:
>
> Dear Mark,
>
> The above mentioned item was handed over today to your inbound driver Zia
>
> It will be handed to Jaymar.
>
>
>
> Kindly acknowledge once received to solve this case.
>
>
>
>
>
> *Regards,*
>
> *Andrew  Maundu*
>
> *Logistics and *
>
>
> *Supply Chain Executive*
>
>
>
> *BiggLoyalty General Trading LLC. *
>
> *Sheikh Zayed Road, *
>
> *Nassima Tower Floor 2, *
>
> *Office Number: 204, *
>
> *PO Box:9865 Dubai-UAE*
>
> *Office  : +971   4 221 00 50 (UAE)*
>
> *Mobile: +971 556286844 (UAE)*
>
> *Web    :* *www.biggloyalty.ae <http://www.biggloyalty.ae/>*
>
>
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, March 10, 2020 9:57 AM
> *To:* Aneesha Kodial <[email-masked]>
> *Cc:* Orders Biggloyalty <[email-masked]>; Burak Karslioglu <
> [email-masked]>; customer care <[email-masked]>;
> Andrew M. Maundu <[email-masked]>; Maher Khalil <
> [email-masked]>; Returns.fc <[email-masked]>;
> Biggbrands - Biggloyalty <[email-masked]>; Umang Mehrotra <
> [email-masked]>
> *Subject:* Re: Order #700219710 // Incident #812321 // Sku :BGTL-MMJ2858
> // Mamajoo Digital Double Breast Pump & 2xGold Bottles 150ml // Defective
> /Damaged
>
>
>
> Hi Aneesha,
>
>
>
> Good day,
>
>
>
> Yes they want a replacement if not repaired. In specifying what was the
> issue customer's said it is defective.
>
> Please evaluate the item and update us thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Mar 10, 2020 at 9:35 AM Aneesha Kodial <[email-masked]>
> wrote:
>
> Dear Denmark,
>
>
>
> Does the customer want a replacement? Did they specify what the issue is?
>
>
>
> Thanks
>
> Aneesha
>
>
>
> *From:* Andrew M. Maundu <[email-masked]>
> *Sent:* Monday, March 9, 2020 11:15 AM
> *To:* Maher Khalil <[email-masked]>; Aneesha Kodial <
> [email-masked]>
> *Cc:* Orders Biggloyalty <[email-masked]>; Burak Karslioglu <
> [email-masked]>; customer care <[email-masked]>;
> Denmark A <[email-masked]>; Returns.fc <[email-masked]>;
> Biggbrands - Biggloyalty <[email-masked]>; Umang Mehrotra <
> [email-masked]>
> *Subject:* RE: Order #700219710 // Incident #812321 // Sku :BGTL-MMJ2858
> // Mamajoo Digital Double Breast Pump & 2xGold Bottles 150ml // Defective
> /Damaged
>
>
>
> Dear Maher,
>
>
>
> This is to acknowledge receiving the below mentioned in the Warehouse.
>
> Kindly do the needful .
>
>
>
>
>
> *Regards,*
>
> *Andrew  Maundu*
>
> *Logistics and *
>
>
> *Supply Chain Executive*
>
>
>
> *BiggLoyalty General Trading LLC. *
>
> *Sheikh Zayed Road, *
>
> *Nassima Tower Floor 2, *
>
> *Office Number: 204, *
>
> *PO Box:9865 Dubai-UAE*
>
> *Office  : +971   4 221 00 50 (UAE)*
>
> *Mobile: +971 556286844 (UAE)*
>
> *Web    :* *www.biggloyalty.ae* <http://www.biggloyalty.ae/>
>
>
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, March 8, 2020 3:47 PM
> *To:* Aneesha Kodial <[email-masked]>
> *Cc:* Orders Biggloyalty <[email-masked]>; Burak Karslioglu <
> [email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Biggbrands - Biggloyalty <
> [email-masked]>; Umang Mehrotra <[email-masked]>
> *Subject:* Re: Order #700219710 // Incident #812321 // Sku :BGTL-MMJ2858
> // Mamajoo Digital Double Breast Pump & 2xGold Bottles 150ml // Defective
> /Damaged
>
>
>
> Dear Aeesha,
>
>
>
> Find the attached sales invoice for your reference.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Mar 8, 2020 at 3:40 PM Aneesha Kodial <[email-masked]>
> wrote:
>
> Hi,
>
>
>
> Is it a new complaint or an old one? What is the problem? Does the
> customer have difficulty in operating it?
>
>
>
> Thanks
>
> Aneesha
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, March 8, 2020 3:28 PM
> *To:* Aneesha Kodial <[email-masked]>; Orders Biggloyalty <
> [email-masked]>; Burak Karslioglu <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* Order #700219710 // Incident #812321 // Sku :BGTL-MMJ2858 //
> Mamajoo Digital Double Breast Pump & 2xGold Bottles 150ml // Defective
> /Damaged
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send back the item
> to you for your further action.
>
>
>
> Return Reason:doesnt_work_or_defective
>
>
>
>
>
> We appreciate your support in this matter, thank you.
>
>
>
> Regards,
>
> Den mark
>
>