Subject: Re: Orders Marked As Lost on Courier + 30 Days
From: Johannes Jade Pabeca <[email-masked]>
To: Amir Julkarnain <[email-masked]>, "Asad ." <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>, Ekta Jesswani <[email-masked]>, Harshil Gupta <[email-masked]>, Rodina Magdy <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, lastmile <[email-masked]>
Date: Mon, 15 Jun 2020 16:53:30 +0400
List-Id: <ccteam.mumzworld.com>

Hi Amir and Team,

Attached is the list from LOST SHIPMENT 9-06, w/c is for refund and
requires CRA

BR

On Thu, Jun 11, 2020 at 10:17 AM Amir Julkarnain <[email-masked]>
wrote:

> Hi Johannes,
>
> As discussed, We need your support on this. Please do the needful.
>
> Best Regards,
> Amir
>
> On Thu, 11 Jun 2020 at 00:10, Asad . <[email-masked]> wrote:
>
>> Hi Ekta, Amir and Rodian,
>>
>>
>>
>> Please put one person on making the OB calls to these customers and
>> inform them on the following … Depends on the status of the shipment change
>> your wording please.
>>
>>
>>
>>    - Shipment was dispatched with X courier, unfortunately they were not
>>    able to deliver on time and now the shipment has been miss placed
>>    - We are processing your refund now… offer GV and if not acceptable
>>    offer refund.
>>
>>
>>
>> Please confirm once its done.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
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>>
>> *From: *Eugene Mugisa <[email-masked]>
>> *Date: *Wednesday, 10 June 2020 at 1:53 PM
>> *To: *customer care <[email-masked]>, Shajeeb Cheriyath <
>> [email-masked]>, Sagar Khawani <[email-masked]>, Ekta
>> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
>> Veronique Bachmann <[email-masked]>
>> *Cc: *"[email-masked]" <[email-masked]>, Shady Elgendy <
>> [email-masked]>, Mohamed Magdy <[email-masked]>, lastmile <
>> [email-masked]>
>> *Subject: *Orders Marked As Lost on Courier + 30 Days
>>
>>
>>
>> Dear CC,
>>
>>
>>
>> The below shipments have been updated as lost on the courier due to
>> Severe  Ageing. Please communicate with the customer and process refund for
>> the customer or check with them if they want to place a new order.
>>
>>
>>
>> @'Shajeeb Cheriyath' <[email-masked]> @'Sagar Khawani'
>> <[email-masked]> Individual emails have been sent to you for each
>> courier and the tracker also to be updated.
>>
>>
>>
>> General Status
>>
>> Lost
>>
>> *Count of AWB Number*
>>
>> *Column Labels*
>>
>> *Row Labels*
>>
>> *>30 Days*
>>
>> *Grand Total*
>>
>> *KSA-KSA*
>>
>> *94*
>>
>> *94*
>>
>> BARQ KSA
>>
>> 65
>>
>> 65
>>
>> Wimo/Esnad
>>
>> 29
>>
>> 29
>>
>> *UAE-KSA*
>>
>> *32*
>>
>> *32*
>>
>> SMSA-Road
>>
>> 12
>>
>> 12
>>
>> SMSA-Air
>>
>> 1
>>
>> 1
>>
>> Wimo/Esnad
>>
>> 19
>>
>> 19
>>
>> *Grand Total*
>>
>> *126*
>>
>> *126*
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>
>
> --
> *Amir Hussain Julkarnain*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

-- 
*Johannes Jade *