Subject: Re: Missing Item - 600856799// SKU: BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
From: Alvin Balmeo <[email-masked]>
To: Ekta Jesswani <[email-masked]>, Mohit Caleb <[email-masked]>, Sara Ahmed <[email-masked]>
Cc: Asad <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Vipin Raj <[email-masked]>, Mamdouh Younes <[email-masked]>, "Outbound.fc" <[email-masked]>, Sneha Suhasini <[email-masked]>, Vipul Arora <[email-masked]>, Eugene Mugisa <[email-masked]>, Jeffin Joy <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>
Date: Mon, 15 Jun 2020 16:37:52 +0400
List-Id: <ccteam.mumzworld.com>

@Asad <[email-masked]> - case has been dragging on for a month now.

Please help

On Mon, 15 Jun 2020 at 16:33, Alvin Balmeo <[email-masked]> wrote:

> Hi Mohit / Sara,
>
>
> Do we have a solution on this? The customer is very frustrated and needs
> the 2nd stroller for his twins.
>
> The customer has been waiting for 1 month since the order was made.
>
> On Thu, 11 Jun 2020 at 14:27, Ekta Jesswani <[email-masked]> wrote:
>
>> Hi Mohammad,
>>
>> I understand that the item is a bundle in NS but not in LFS.
>> Isn't it here where the problem lies? If items are marked as a bundle on
>> NS, it should be up on LFS as a bundle or the SKU should be marked with the
>> bundle quantity.
>>
>> In this instance, if it is a twin stroller which means 2 strollers and a
>> connected, the stroller SKU quantity should be 2 instead of 1.
>>
>> @Sara Ahmed <[email-masked]> @Mohit Caleb <[email-masked]> Please
>> advise on this.
>> If this is the case, then we will always end up shipping only 1 quantity
>> until the customer registers a complaint and we go back to square one.
>>
>> Thanks
>>
>> Regards,
>> Ekta
>>
>>
>> On Thu, 11 Jun 2020 at 11:46, Mohammad Abdul Naser <[email-masked]>
>> wrote:
>>
>>> Hello Yaseen
>>>
>>> As per the below screenshot all items were shipped correctly. In
>>> NetSuite, the above mentioned SKU showing bundle but in LFS it's showing
>>> the individual items and it has been picked as per LFS and send to the
>>> customer. If anything missing please create another order for that
>>> particular item.
>>>
>>> LFS
>>>
>>> NetSuite
>>>
>>> On Thu, Jun 11, 2020 at 11:07 AM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mohammed,
>>>>
>>>> Please update us urgently
>>>>
>>>> On Wed, Jun 10, 2020 at 4:56 PM Mohit Caleb <[email-masked]>
>>>> wrote:
>>>>
>>>>> +Mohammad Abdul Naser <[email-masked]>
>>>>>
>>>>> Kindly check for the missing stroller from the Bundle
>>>>> ᐧ
>>>>>
>>>>> On Wed, Jun 10, 2020 at 1:56 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>>> <[email-masked]> Please dispatch the missing stroller at
>>>>>> the soonest, the customer wants to receive the missing item within 2 days
>>>>>>
>>>>>> the customer is very upset because of the delay
>>>>>>
>>>>>> On Sun, Jun 7, 2020 at 12:22 PM Anas nazzal <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> Kindly note that the customer called again and informed that he will
>>>>>>> report to the economic department if the no update has been shared with
>>>>>>> her.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>>
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>> www.avast.com
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>> <#m_8056380726856806422_m_5582944142782271320_m_3732062106412975215_m_3157530753217767812_m_-6360056470298442928_m_-6689046435329031933_m_-1306241535198979589_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>
>>>>>>> On Tue, Jun 2, 2020 at 11:08 AM Sneha Suhasini <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mary Anne,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Yes, please send the stroller.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Thanks,*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>>>> *Sent:* Tuesday, June 2, 2020 11:06 AM
>>>>>>>> *To:* Sneha Suhasini <[email-masked]>
>>>>>>>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <
>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>;
>>>>>>>> Outbound.fc <[email-masked]>; customer care <
>>>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>>>>> lastmile <[email-masked]>; Mostafa saad <
>>>>>>>> [email-masked]>; Jeffin Joy <[email-masked]>; Vipul
>>>>>>>> Arora <[email-masked]>
>>>>>>>> *Subject:* Re: Missing Item - 600856799// SKU:
>>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Sneha,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer received the accessories, it is the stroller that is
>>>>>>>> missing.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> @Outbound.fc <[email-masked]> @Syed Yakoob
>>>>>>>> <[email-masked]> @Mohit Caleb <[email-masked]> - please
>>>>>>>> check it in the warehouse.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer is very upset and wants an answer today.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please advise. Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Jun 2, 2020 at 10:26 AM Sneha Suhasini <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Mary Anne,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> This should be 2 strollers and one connector, I can see the
>>>>>>>> connector in the image. Kindly send it to the customer.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Thanks,*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>>>> *Sent:* Tuesday, June 2, 2020 10:21 AM
>>>>>>>> *To:* Sneha Suhasini <[email-masked]>
>>>>>>>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <
>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>;
>>>>>>>> Outbound.fc <[email-masked]>; customer care <
>>>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>>>>> lastmile <[email-masked]>; Mostafa saad <
>>>>>>>> [email-masked]>; Jeffin Joy <[email-masked]>
>>>>>>>> *Subject:* Re: Missing Item - 600856799// SKU:
>>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Sneha,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> May we have an update on this case, please?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer is very upset, they need it urgently.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please update us asap.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, May 30, 2020 at 11:46 PM Jeffin Joy <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> +Sneha Suhasini <[email-masked]>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> __
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Jeffin Joy*
>>>>>>>> Logistics Executive
>>>>>>>>
>>>>>>>> *P* +971 4 245 1324   *E* [email-masked]
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>>>>>>> sender. facebook] <https://www.facebook.com/mumzworld> [image:
>>>>>>>> Image removed by sender. youtube]
>>>>>>>> <https://www.youtube.com/user/MumZworld> [image: Image removed by
>>>>>>>> sender. snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>>> Image removed by sender. twitter] <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 28, 2020 at 2:41 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> looping in @Jeffin Joy <[email-masked]>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please check. Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 28, 2020 at 2:39 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> As per the customer, he only received 1 stroller when it was
>>>>>>>> supposed to be 2.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly check in the warehouse and do the needful. The customer has
>>>>>>>> twins and needs it urgently.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>> www.avast.com
>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>> <#m_8056380726856806422_m_5582944142782271320_m_3732062106412975215_m_3157530753217767812_m_-6360056470298442928_m_-6689046435329031933_m_-1306241535198979589_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>>
>>
>> --
>> *Regards, *
>>
>>
>>
>
> --
> Best regards,
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>

-- 
Best regards,

Alvin

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