Subject: Re: Refund Error SO # 200252452
From: Yaseen Shaqra <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: Shajeeb Cheriyath <[email-masked]>, Fahad Shafiq <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Anas nazzal <[email-masked]>
Date: Mon, 15 Jun 2020 16:35:30 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sagar,

Kindly note that I have confirmed with the customer that it is s debit card
and it is connected to her back account

Please check and advise

On Mon, Jun 15, 2020 at 2:36 PM Sagar Khawani <[email-masked]> wrote:

> Send me correct statement as we discussed
>
> I want statement ending with 6937 and customer sent us for different
> account
>
>
>
>
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Monday, June 15, 2020 2:31 PM
> *To:* Sagar Khawani <[email-masked]>
> *Cc:* Shajeeb Cheriyath <[email-masked]>; Fahad Shafiq <
> [email-masked]>; Ekta Jesswani <[email-masked]>; customer care <
> [email-masked]>; Amir Julkarnain <[email-masked]>; Anas
> nazzal <[email-masked]>
> *Subject:* Re: Refund Error SO # 200252452
>
>
>
> Hi Sagar,
>
>
>
> Please share with us the ARN number for the refund transactions
>
>
>
> On Mon, Jun 15, 2020 at 1:06 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Sagar,
>
>
>
> Please check and update us urgently
>
>
>
> On Tue, Jun 9, 2020 at 6:05 PM Anas nazzal <[email-masked]> wrote:
>
> Dear Sagar,
>
>
>
> KIndly assist with the below customer again to follow up.
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Virus-free. www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
> On Thu, Jun 4, 2020 at 2:06 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>  Hi Sagar,
>
>
>
> The customer already contacted her bank about this issue but the bank
> pointed it back to us.
>
>
>
> Please see attached SOA of the customer without editing. The customer
> didn't conceal any confidential information and have asked to ensure it
> will remain secured.
>
>
>
> Please check and advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, May 28, 2020 at 3:14 PM Sagar Khawani <[email-masked]> wrote:
>
> Tell her to check her bank on why it was deducted twice.
>
>
>
> Below is the payment history for said order
>
>
>
> We received 2762 dhs on 16 March
>
> We refunded 42.49 dhs on 5 April
>
> Again we refunded 343.22 dhs on 27 April.
>
>
>
> I can’t find issue from our end.
>
>
>
> I need SOA in English to understand and without any editing
>
> I’m sure that amount though showing twice in statement but it is not
> reducing her credit balance.
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Thursday, May 28, 2020 10:31 AM
> *To:* Sagar Khawani <[email-masked]>; Veronique Bachmann <
> [email-masked]>
> *Cc:* Shajeeb Cheriyath <[email-masked]>; Fahad Shafiq <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Shinette Grace
> Ochoa <[email-masked]>; customer care <[email-masked]>;
> Mary Anne Agapito <[email-masked]>; Amir Julkarnain <
> [email-masked]>
> *Subject:* Re: Refund Error SO # 200252452
>
>
>
> Hi Sagar and Veronique,
>
>
>
> Please update us urgently
>
>
>
> On Wed, May 27, 2020 at 3:37 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> May we have an update on this case, please?
>
>
>
> The customer is very upset, she didn't her refund and she was even
> deducted twice.
>
>
>
> Please help us resolve the issue once and for all.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, May 24, 2020 at 5:22 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Sagar,
>
>
>
> Please update us up, the customer followed up again
>
>
>
> On Thu, May 21, 2020 at 9:09 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Sagar,
>
>
>
> Hope you are doing well
>
>
>
> Please note that the customer confirmed that instead of refunding the
> amount we have deducted it twice
>
>
>
> The first time we have refunded 43.95, but the amount has been
> deducted twice for the customer
>
>
>
> The second time we have refunded 355.17, but the amount has been
> deducted twice for the customer
>
>
>
> Kindly find the attachment for the statement
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
> Virus-free. www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE