Subject: Re: Missing Item - 600856799// SKU: BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
From: Alvin Balmeo <[email-masked]>
To: Ekta Jesswani <[email-masked]>, Mohit Caleb <[email-masked]>, Sara Ahmed <[email-masked]>
Cc: Asad <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, Vipin Raj <[email-masked]>, Mamdouh Younes <[email-masked]>, "Outbound.fc" <[email-masked]>, Sneha Suhasini <[email-masked]>, Vipul Arora <[email-masked]>, Eugene Mugisa <[email-masked]>, Jeffin Joy <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>
Date: Mon, 15 Jun 2020 16:33:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit / Sara,

Do we have a solution on this? The customer is very frustrated and needs
the 2nd stroller for his twins.

The customer has been waiting for 1 month since the order was made.

On Thu, 11 Jun 2020 at 14:27, Ekta Jesswani <[email-masked]> wrote:

> Hi Mohammad,
>
> I understand that the item is a bundle in NS but not in LFS.
> Isn't it here where the problem lies? If items are marked as a bundle on
> NS, it should be up on LFS as a bundle or the SKU should be marked with the
> bundle quantity.
>
> In this instance, if it is a twin stroller which means 2 strollers and a
> connected, the stroller SKU quantity should be 2 instead of 1.
>
> @Sara Ahmed <[email-masked]> @Mohit Caleb <[email-masked]> Please
> advise on this.
> If this is the case, then we will always end up shipping only 1 quantity
> until the customer registers a complaint and we go back to square one.
>
> Thanks
>
> Regards,
> Ekta
>
>
> On Thu, 11 Jun 2020 at 11:46, Mohammad Abdul Naser <[email-masked]>
> wrote:
>
>> Hello Yaseen
>>
>> As per the below screenshot all items were shipped correctly. In
>> NetSuite, the above mentioned SKU showing bundle but in LFS it's showing
>> the individual items and it has been picked as per LFS and send to the
>> customer. If anything missing please create another order for that
>> particular item.
>>
>> LFS
>>
>> NetSuite
>>
>> On Thu, Jun 11, 2020 at 11:07 AM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Mohammed,
>>>
>>> Please update us urgently
>>>
>>> On Wed, Jun 10, 2020 at 4:56 PM Mohit Caleb <[email-masked]> wrote:
>>>
>>>> +Mohammad Abdul Naser <[email-masked]>
>>>>
>>>> Kindly check for the missing stroller from the Bundle
>>>> ᐧ
>>>>
>>>> On Wed, Jun 10, 2020 at 1:56 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> @Mohit Caleb <[email-masked]> @Outbound.fc
>>>>> <[email-masked]> Please dispatch the missing stroller at
>>>>> the soonest, the customer wants to receive the missing item within 2 days
>>>>>
>>>>> the customer is very upset because of the delay
>>>>>
>>>>> On Sun, Jun 7, 2020 at 12:22 PM Anas nazzal <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> Kindly note that the customer called again and informed that he will
>>>>>> report to the economic department if the no update has been shared with
>>>>>> her.
>>>>>>
>>>>>> Best Regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>>
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>> www.avast.com
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>> <#m_5582944142782271320_m_3732062106412975215_m_3157530753217767812_m_-6360056470298442928_m_-6689046435329031933_m_-1306241535198979589_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>
>>>>>> On Tue, Jun 2, 2020 at 11:08 AM Sneha Suhasini <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mary Anne,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Yes, please send the stroller.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Thanks,*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>>> *Sent:* Tuesday, June 2, 2020 11:06 AM
>>>>>>> *To:* Sneha Suhasini <[email-masked]>
>>>>>>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <
>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Outbound.fc
>>>>>>> <[email-masked]>; customer care <[email-masked]>;
>>>>>>> Eugene Mugisa <[email-masked]>; lastmile <
>>>>>>> [email-masked]>; Mostafa saad <[email-masked]>;
>>>>>>> Jeffin Joy <[email-masked]>; Vipul Arora <[email-masked]>
>>>>>>> *Subject:* Re: Missing Item - 600856799// SKU:
>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Sneha,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer received the accessories, it is the stroller that is
>>>>>>> missing.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Outbound.fc <[email-masked]> @Syed Yakoob
>>>>>>> <[email-masked]> @Mohit Caleb <[email-masked]> - please
>>>>>>> check it in the warehouse.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer is very upset and wants an answer today.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise. Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 2, 2020 at 10:26 AM Sneha Suhasini <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Mary Anne,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> This should be 2 strollers and one connector, I can see the
>>>>>>> connector in the image. Kindly send it to the customer.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Thanks,*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>>> *Sent:* Tuesday, June 2, 2020 10:21 AM
>>>>>>> *To:* Sneha Suhasini <[email-masked]>
>>>>>>> *Cc:* Vipin Raj <[email-masked]>; Mohit Caleb <
>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>; Outbound.fc
>>>>>>> <[email-masked]>; customer care <[email-masked]>;
>>>>>>> Eugene Mugisa <[email-masked]>; lastmile <
>>>>>>> [email-masked]>; Mostafa saad <[email-masked]>;
>>>>>>> Jeffin Joy <[email-masked]>
>>>>>>> *Subject:* Re: Missing Item - 600856799// SKU:
>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Sneha,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> May we have an update on this case, please?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer is very upset, they need it urgently.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please update us asap.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, May 30, 2020 at 11:46 PM Jeffin Joy <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> +Sneha Suhasini <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> __
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Jeffin Joy*
>>>>>>> Logistics Executive
>>>>>>>
>>>>>>> *P* +971 4 245 1324   *E* [email-masked]
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>>>>>>> sender. facebook] <https://www.facebook.com/mumzworld> [image:
>>>>>>> Image removed by sender. youtube]
>>>>>>> <https://www.youtube.com/user/MumZworld> [image: Image removed by
>>>>>>> sender. snapchat] <https://www.snapchat.com/add/mumzworld.com> [image:
>>>>>>> Image removed by sender. twitter] <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 28, 2020 at 2:41 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> looping in @Jeffin Joy <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check. Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 28, 2020 at 2:39 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As per the customer, he only received 1 stroller when it was
>>>>>>> supposed to be 2.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly check in the warehouse and do the needful. The customer has
>>>>>>> twins and needs it urgently.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>> www.avast.com
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>> <#m_5582944142782271320_m_3732062106412975215_m_3157530753217767812_m_-6360056470298442928_m_-6689046435329031933_m_-1306241535198979589_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>>
>>
>
> --
> *Regards, *
>
>
>

-- 
Best regards,

Alvin

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