Subject: Re: Order #600831805 // JRT-JK806661-82 // Jikel - Agro Walker & Jumper - Cove Blue // Not working
From: Denmark A <[email-masked]>
To: Yaser Mosanna <[email-masked]>
Cc: Karthik Sankar <[email-masked]>, Maysam Salemi <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Mon, 15 Jun 2020 15:30:51 +0400
List-Id: <ccteam.mumzworld.com>

Dear Yaser,

To whom you handed over the item?

Regards,
Den mark

On Mon, Jun 15, 2020 at 3:19 PM Alina D'Souza <[email-masked]> wrote:

> Thanks Yaser,
>
> @Denmark A <[email-masked]> please reship to the customer asap
> once received. Also let me know is collection required to the damaged one?
>
> Regards,
> Alina
>
> On Mon, Jun 15, 2020 at 9:16 AM Yaser Mosanna <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Attached is another replacement for the customer. We already put
>> batteries and tested and works perfectly fine.
>>
>> It will be sent to you today.
>>
>> Apologies for the inconvenience.
>>
>> Regards,
>> Yaser Mosanna
>>
>> On Sun, Jun 14, 2020, 10:31 PM Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>> Customer received however the item is received and the music is low and
>>> can barely hear it even when she changed its batteries.
>>>
>>> Please check if we can get the spare music box
>>>
>>> Customer is requesting for a spare music box and not repairing or
>>> replacing the item. Kindly advise.
>>>
>>> Regards,
>>> Alina
>>>
>>> On Thu, May 28, 2020 at 3:29 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Hi All,
>>>>
>>>> Spare item received and bound to reship to customer.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Thu, May 28, 2020 at 3:08 PM Karthik Sankar <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> Item with Nasir. Please confirm receipt.
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> On Thu, 28 May 2020 at 14:55, Yaser Mosanna <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>> The part was collected this morning.
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>> Yaser Mosanna
>>>>>>
>>>>>> On Wed, May 27, 2020, 12:31 PM Karthik Sankar <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>> I will ask our inbound driver Nasir to collect it tomorrow (If
>>>>>>> normal collection happening else this will be done saturday).
>>>>>>>
>>>>>>> @Yaser Mosanna <[email-masked]>  Please hand this over to Nasir
>>>>>>> and mention Denmark's name so it won't be missed.
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, 27 May 2020 at 12:26, Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> If you have an item you need to deliver to us please hand it over,
>>>>>>>> if you do not have share your complete address and person to contact to
>>>>>>>> whom we will hand over the item.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> On Wed, May 27, 2020 at 12:21 PM Yaser Mosanna <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> It needs to be collected.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, May 27, 2020, 11:39 AM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Yaser,
>>>>>>>>>>
>>>>>>>>>> Well that's great thank you, Will you send the item here or we
>>>>>>>>>> need to collect it?
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Den mark
>>>>>>>>>>
>>>>>>>>>> On Wed, May 27, 2020 at 11:34 AM Yaser Mosanna <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Den Mark,
>>>>>>>>>>>
>>>>>>>>>>> There is no need to return the product or any part if it to us.
>>>>>>>>>>>
>>>>>>>>>>> We will give the replacement part to collecting driver tomorrow,
>>>>>>>>>>> and you can send it to the customer.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Yaser Mosanna
>>>>>>>>>>>
>>>>>>>>>>> On Wed, May 27, 2020, 11:27 AM Denmark A <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dear Vendor,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please see the below customer complaint and allow us to send
>>>>>>>>>>>> the item back to you for your further evaluation.
>>>>>>>>>>>>
>>>>>>>>>>>> Also find the attached video for your reference.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Hello so i received the jikel bouncer and walker
>>>>>>>>>>>> However the music part is not working at all.
>>>>>>>>>>>> Can you send me a replacement for only the top part which is
>>>>>>>>>>>> the part of the music?
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Stay HOME Stay SAFE…
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> Den mark
>>>>>>>>>>>>
>>>>>>>>>>>