Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black
From: "megastar.rideons" <[email-masked]>
To: Alina D'Souza <[email-masked]>
Cc: Ruhi Latif <[email-masked]>, "Simba ." <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Asad <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mumzworld 4 Motor Cx <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Mon, 15 Jun 2020 15:28:09 +0400
List-Id: <ccteam.mumzworld.com>

Noted.Best Regards,       Ruhi Latif 0507862717
-------- Original message --------From: Alina D'Souza <[email-masked]> Date: 15/06/2020  15:15  (GMT+04:00) To: Ruhi Latif <[email-masked]> Cc: Ruhi Latif <[email-masked]>, "Simba ." <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Asad <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mumzworld 4 Motor Cx <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]> Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black HI Ruhi,Thank you for your help.Request you to please ship the complimentary gift to customer asap. We have issued a gift certificate of 200 AED.Kindly advise the tracking details once shipped to the below address.Shipping AddressSHIP TOMaysoon ShehadehDubai Digital ParkD1/ 406DubaiUnited Arab Emirates MapSHIP AREADubai Silicon OasisSHIP PHONE971505213389Regards,AlinaOn Mon, Jun 15, 2020 at 11:05 AM Ruhi Latif <[email-masked]> wrote:Hi Team,Its usually a 4wd Item.But maybe this one case could have been a 2wd.We are also oos on this hence we offered a solution to the customer.Item can be shipped within 48 hours once approved.we will need the location details if in dubai so we can directly ship.Thanks & Regards, Ruhi Latif | Operations ManagerMETELEGANCE (Credibility Since 2007)P.O Box 115161 | Dubai  |  UAE M:+9715(0)7862717 T:+971-43339050|F: +971-43339052E: [email-masked] This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.On Sun, Jun 14, 2020 at 7:58 PM Alina D'Souza <[email-masked]> wrote:Hi Magdy / Asad,Need your assistance here.The case is due since 8th May.

The car should be a 4WD but instead received a 2WD. Vendors have communicated with the customer and agreed to send a  megastar complimentary item ( that we have mutually agreed upon) + A mumzworld voucher of 200 aed.Please confirm if we can issue the customer a GC of 200 aed as the customer is willing to keep the item.@Ruhi Latif Also please confirm if the item is of 4wd or 2wd so that we can update on our system and please advise when the complimentary item would be shipped to the customer.Order #600832345Products DetailsSku :MTC-MercXMX-606-BLACKName :Megastar - Licensed Mercedes Benz X-Class 24V - BlackDate Placed :2020-04-25 19:38:46Date Shipped :2020-04-30 16:28:18Qty Ordered :1.0000Amount :1499Shipping Country:United Arab EmiratesRegards,AlinaOn Sun, Jun 7, 2020 at 6:20 PM Alina D'Souza <[email-masked]> wrote:Hi Umang / Ekta,Please assist if we can approve for a GC of  200 AEDRegards,AlinaOn Sat, May 30, 2020 at 1:27 PM megastar.rideons <[email-masked]> wrote:Hi Mary,Customer is following up.Plz can u adviceBest Regards,       Ruhi Latif 0507862717-------- Original message --------From: "megastar.rideons" <[email-masked]> Date: 23/05/2020  20:39  (GMT+04:00) To: Ruhi Latif <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Simba ." <[email-masked]>, Mumzworld 4 Motor Cx <[email-masked]> Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>, Alina D'Souza <[email-masked]> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black Dearest Mary,I have spoken to The customer and upon discussion she has agreed to keep the same car provided we give her a megastar complimentary item ( that we have mutually agreed upon) + A mumzworld voucher of 200 aed.I have added her on cc so plz advice if the voucher is possible or not else she wants a full refund.We would need an urgent reply from your side in order to get this issue resolved at the earliest.In case you agree we can pass her the item directly after Eid and you can pass her the voucher upon email.Looking forward to hearing from you.Best Regards,       Ruhi Latif 0507862717-------- Original message --------From: Ruhi Latif <[email-masked]> Date: 18/05/2020  13:29  (GMT+04:00) To: Mary Anne Agapito <[email-masked]>, "megastar.rideons" <[email-masked]>, "Simba ." <[email-masked]> Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>, Alina D'Souza <[email-masked]> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black 
Hi Dear we are in touch with the customer .
Could you plz let me knoe the amount that the customer has paid for this item plz.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Mary Anne Agapito <[email-masked]> 
Date: 18/05/2020 09:10 (GMT+04:00) 
To: "megastar.rideons" <[email-masked]>, "Simba ." <[email-masked]>, Ruhi Latif <[email-masked]>

Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>, Alina D'Souza <[email-masked]>

Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black

Hi Simba and Ruhi,

May we have an update on this issue?

If this is not the 4WD, the customer wants to buy it from somewhere else. As per the customer, if not resolved today, she wants to return the item

Until now, as per the customer, she didn't receive any call. The customer is very upset and annoyed.

Please help us resolve the issue once and for all.

Thank you

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, May 17, 2020 at 9:54 AM Alina D'Souza <[email-masked]> wrote:

Hi Ruhi,

Please advise if the customer is contacted and if the issue resolved.

Regards,
Alina

On Fri, May 15, 2020 at 6:50 PM Mary Anne Agapito <[email-masked]> wrote:

Hi Ruhi,

Please see below as requested

Shipping Address

SHIP
 TOMaysoon Shehadeh
Dubai Digital Park
D1/ 406
Dubai
United Arab Emirates Map

SHIP
 AREADubai Silicon Oasis

SHIP
 PHONE971505213389

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Fri, May 15, 2020 at 1:36 PM megastar.rideons <[email-masked]> wrote:

Hi dear plz send us the clients cntact no. 

Best Regards,

   Ruhi Latif
 0507862717

-------- Original message --------
From: Mary Anne Agapito <[email-masked]>

Date: 15/05/2020 09:57 (GMT+04:00) 
To: "megastar.rideons" <[email-masked]>, "Simba ." <[email-masked]>, Ruhi Latif <[email-masked]>

Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>,
 Alina D'Souza <[email-masked]>, Yaseen Shaqra <[email-masked]>

Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black

Hi Team,

May we have an update on this case?

The customer called again. The white color of this car has the description that says it's a 4WD

The customer is constantly following up. If the car she received is not really a 4WD, she wants to return it to buy from somewhere else.

Please advise. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, May 14, 2020 at 9:11 AM Yaseen Shaqra <[email-masked]> wrote:

Hi Team,

Please update us up 

On Sun, May 10, 2020 at 9:51 AM Mary Anne Agapito <[email-masked]> wrote:

Hi Ruhi,

That is what the customer said and insisted. So is it?

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, May 10, 2020 at 9:40 AM megastar.rideons <[email-masked]> wrote:

Hi Mary,
Is it mentioned anywhere its a 4 wheel drive?

Best Regards,

   Ruhi Latif
 0507862717

-------- Original message --------
From: Mary Anne Agapito <[email-masked]>

Date: 10/05/2020 09:36 (GMT+04:00) 
To: Megastar <[email-masked]>, "Simba ." <[email-masked]>

Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>,
 Alina D'Souza <[email-masked]>

Subject: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black

Hi Team,

Is the above item a 4 wheel drive? As per the customer, she saw it online and in the catalog that it is, however, what she received was a 2 wheel drive.
She only learned it when she already assembled the car. The customer wants to return the item because of it.

PO: POMUMZ_DXB186901

This is what she sent

Please clarify. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

-- 

Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]  │ w: www.mumzworld.com
a:  Office B101, 1st Floor,
 Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE