Subject: RE: Order #600851585 // Sku :JT-BAM-128342 // Name :Bambolina - Doll With Mouth Movement + Life-Like Sounds 40cm // Defective
From: Syed Abrar <[email-masked]>
To: Denmark A <[email-masked]>, Antony Steve Paduva <[email-masked]>, Mohammed Shah <[email-masked]>, "Aslu Panara Kandy" <[email-masked]>, Jay Gauchan <[email-masked]>, Mathai Jaimy Choothamparambil <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, "Samran Iftikhar" <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 15 Jun 2020 11:26:11 +0000
List-Id: <ccteam.mumzworld.com>

Dear Team,

Greetings!

Sorry for the inconvenience we will take back the product,

Please note we haven’t received our previous replacement item. Attached mail for your references.

Kindly advise.

Thanks & regards

 Syed Abrar
Events Coordinator
Sales / Toys Division
http://www.abuissa.com   <https://www.facebook.com/eProSolutions/>        <https://www.linkedin.com/company/abuissa-holding>       <https://www.youtube.com/user/bluesalonqatar>    <https://www.instagram.com/eprosolutions/?hl=en>
        Phone +971 48 068 020 / Mobile +971 52 912 3655
P.O. Box 17433, , JEBEL ALI
Dubai, United Arab Emirates

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Denmark A <[email-masked]>
Sent: Monday, June 15, 2020 3:07 PM
To: Antony Steve Paduva <[email-masked]>; Syed Abrar <[email-masked]>; Mohammed Shah <[email-masked]>; Aslu Panara Kandy <[email-masked]>; Jay Gauchan <[email-masked]>; Mathai Jaimy Choothamparambil <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: Order #600851585 // Sku :JT-BAM-128342 // Name :Bambolina - Doll With Mouth Movement + Life-Like Sounds 40cm // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :its not functioning properly especially the head. they put something so the head does not fall off

We appreciate your support in this matter, Thank you.

Regards,
Den mark

Subject: RE: Missing part-600742660
From: Syed Abrar <[email-masked]>
To: Elena Skryabina <[email-masked]>, Taqwa Ali <[email-masked]>
Cc: Aslu Panara Kandy <[email-masked]>, Jay Gauchan <[email-masked]>, customer care <[email-masked]>, "Jeremie Jizmundo" <[email-masked]>
Date: Mon, 11 May 2020 07:29:19 +0000

Dear Team,

Kindly please update on the below details which we had replaced with a new piece but not yet receive our return item.

Please advise.

Thanks & Regards

From: Jay Gauchan <[email-masked]>
Sent: Monday, May 11, 2020 11:17 AM
To: Syed Abrar <[email-masked]>
Cc: Aslu Panara Kandy <[email-masked]>
Subject: RE: Missing part-600742660

Dear Abrar,

Replacement item still not yet receive please check with Mumzworld team.

Thanks and Regards,

Jay Gauchan
Warehouse Supervisor
Delivery Team

www.abuissa.com<http://www.abuissa.com>

Phone +971 67 465 293 (Ext 3043) / Mobile +971 55 510 9398
P.O. Box 17433 , Industrial Area 18 – Maliha Road
Sharjah United Arab Emirates

<https://www.abuissa.com/uae>

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Jay Gauchan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 7, 2020 1:19 PM
To: Syed Abrar <[email-masked]<mailto:[email-masked]>>; Taqwa Ali <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Vishwanath Manohar <[email-masked]<mailto:[email-masked]>>; Syed Abrar <[email-masked]<mailto:[email-masked]>>; Aslu Panara Kandy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing part-600742660

Dear Taqwa,

Greetings!

We have replace the item with new piece but not yet receive our return item.

Please advise.

Thanks and Regards,

Jay Gauchan
Warehouse Supervisor
Delivery Team

www.abuissa.com<http://www.abuissa.com>

Phone +971 67 465 293 (Ext 3043) / Mobile +971 55 510 9398
P.O. Box 17433 , Industrial Area 18 – Maliha Road
Sharjah United Arab Emirates

<https://www.abuissa.com/uae>

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Syed Abrar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 9, 2020 5:04 PM
To: Taqwa Ali <[email-masked]<mailto:[email-masked]>>; Antony Steve Paduva <[email-masked]<mailto:[email-masked]>>; Mohammed Shah <[email-masked]<mailto:[email-masked]>>; Aslu Panara Kandy <[email-masked]<mailto:[email-masked]>>; Jay Gauchan <[email-masked]<mailto:[email-masked]>>; Mathai Jaimy Choothamparambil <[email-masked]<mailto:[email-masked]>>; Girish Kanayalal Bhavnani <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Vishwanath Manohar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing part-600742660

Dear Taqwa,

Greetings!

We will Replace the Subjected Item.

Thanks & Regards

Syed Abrar
Events Coordinator
Sales / Toys Division

http://www.abuissa.com

<https://www.facebook.com/eProSolutions/>

<https://www.linkedin.com/company/abuissa-holding%20>

<https://www.youtube.com/user/bluesalonqatar>

<https://www.instagram.com/eprosolutions/?hl=en>

Phone +971 48 068 020 / Mobile +971 52 912 3655
P.O. Box 17433, , JEBEL ALI
Dubai, United Arab Emirates

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Taqwa Ali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 8, 2020 11:44 AM
To: Antony Steve Paduva <[email-masked]<mailto:[email-masked]>>; Syed Abrar <[email-masked]<mailto:[email-masked]>>; Mohammed Shah <[email-masked]<mailto:[email-masked]>>; Aslu Panara Kandy <[email-masked]<mailto:[email-masked]>>; Jay Gauchan <[email-masked]<mailto:[email-masked]>>; Mathai Jaimy Choothamparambil <[email-masked]<mailto:[email-masked]>>; Girish Kanayalal Bhavnani <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Vishwanath Manohar <[email-masked]<mailto:[email-masked]>>
Subject: Missing part-600742660

Dear Team

Kindly assist,

CM received the below item with 2 wheels only not 4.

600742660

JT-BAM-128352<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1085465>

Bambolina - Royal Buggy Set - 8-in-1

18 beer shwifat school
House 12
Al Ain
United Arab Emirates Map

SHIP AREA

SHIP PHONE971504490440

Regards

taqwa

Subject: RE: Terribly damaged packaging / accessories missing (!) JT-JCT115TOY00043
From: Elena Skryabina <[email-masked]>
To: Syed Abrar <[email-masked]>
Cc: Mohammed Shah <[email-masked]>, Aslu Panara Kandy <[email-masked]>, Jay Gauchan <[email-masked]>, "Umang Mehrotra" <[email-masked]>, Denmark A <[email-masked]>
Date: Mon, 11 May 2020 07:46:27 +0000

Hi Syed ,

Thank you,

++ Umang , Denmark for return of the damaged unit.

Regards,

From: Syed Abrar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 11, 2020 11:26 AM
To: Elena Skryabina <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Shah <[email-masked]<mailto:[email-masked]>>; Aslu Panara Kandy <[email-masked]<mailto:[email-masked]>>; Jay Gauchan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Terribly damaged packaging / accessories missing (!) JT-JCT115TOY00043

Dear Elena,

Greetings!

Your team has collected the replacement item today for the below,

Please tell your delivery team to get back the damaged item from the customer and delivery it to our warehouse.

Thanks & Regards

From: Elena Skryabina <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 7, 2020 12:40 PM
To: Syed Abrar <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Shah <[email-masked]<mailto:[email-masked]>>; Aslu Panara Kandy <[email-masked]<mailto:[email-masked]>>; Jay Gauchan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Terribly damaged packaging / accessories missing (!) JT-JCT115TOY00043

Hi Syed,

Ok, our team will be in touch for the replacement collection.

Just note that the item had a scotch tape on the box where it was broken,  assuming an old peace slipped through. Can you please brief your team to look carefully going forward to avoid such situations.

Also we need items with open outer packaging shrink wrapped or to have some sort of outer plastic package on it to avoid damage while transportation.

I understand everyone is under a lot of pressure handling increased volumes right now but in the end returns only add up on top to both our and your teams.

Thank you very much for you prompt action.

Best Regards,

From: Syed Abrar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 7, 2020 11:49 AM
To: Elena Skryabina <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Shah <[email-masked]<mailto:[email-masked]>>; Aslu Panara Kandy <[email-masked]<mailto:[email-masked]>>; Jay Gauchan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Terribly damaged packaging / accessories missing (!) JT-JCT115TOY00043

Dear Elena,

Sorry for the inconvenience,

Please send your team to collect the replacement item from our warehouse and find the attached actual product image for your reference.

Thanks & Regards,

Syed Abrar
Events Coordinator
Sales / Toys Division

http://www.abuissa.com

<https://www.facebook.com/eProSolutions/>

<https://www.linkedin.com/company/abuissa-holding>

<https://www.youtube.com/user/bluesalonqatar>

<https://www.instagram.com/eprosolutions/?hl=en>

Phone +971 48 068 020 / Mobile +971 52 912 3655
P.O. Box 17433, , JEBEL ALI
Dubai, United Arab Emirates

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Elena Skryabina <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 7, 2020 11:02 AM
To: Syed Abrar <[email-masked]<mailto:[email-masked]>>
Cc: Antony Steve Paduva <[email-masked]<mailto:[email-masked]>>; Mohammed Shah <[email-masked]<mailto:[email-masked]>>; Aslu Panara Kandy <[email-masked]<mailto:[email-masked]>>; Jay Gauchan <[email-masked]<mailto:[email-masked]>>; Mathai Jaimy Choothamparambil <[email-masked]<mailto:[email-masked]>>; Suraj Kumar Mullapally <[email-masked]<mailto:[email-masked]>>; Girish Kanayalal Bhavnani <[email-masked]<mailto:[email-masked]>>
Subject: Terribly damaged packaging / accessories missing (!) JT-JCT115TOY00043

Dear Syed,

We have received the below complaint from a  customer and this is nothing but shameful

How can we possibly receive an item in this shape from your end? Accessories listed on the product page are missing.

I need your urgent attention to this matter.

Please understand that we are facing these complaints on behalf of our suppliers. There must be a stringent quality check on your end when fulfilling the orders.

Would anyone be happy to receive an item in this shape? It’s a guaranteed return aside from the frustration.

Can you please advice on the replacement unit for this customer and if there is anything you can add as a complimentary gift so we can make it up to her?

Thank you,

   Very disappointed with my order that was received today from mumzworld. Ordered a doll with accessories, doll was unpacked and taped, as if it was a display piece earlier or used. Accessories with the feeding table didn’t arrive. I ordered it for my friends daughter and was ashamed to give it as a gift.