Subject: Re: Order #600831805 // JRT-JK806661-82 // Jikel - Agro Walker & Jumper - Cove Blue // Not working
From: "Alina D'Souza" <[email-masked]>
To: Yaser Mosanna <[email-masked]>
Cc: Denmark A <[email-masked]>, Karthik Sankar <[email-masked]>, Maysam Salemi <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Mon, 15 Jun 2020 15:18:59 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Yaser,

@Denmark A <[email-masked]> please reship to the customer asap once
received. Also let me know is collection required to the damaged one?

Regards,
Alina

On Mon, Jun 15, 2020 at 9:16 AM Yaser Mosanna <[email-masked]> wrote:

> Hi Team,
>
> Attached is another replacement for the customer. We already put batteries
> and tested and works perfectly fine.
>
> It will be sent to you today.
>
> Apologies for the inconvenience.
>
> Regards,
> Yaser Mosanna
>
> On Sun, Jun 14, 2020, 10:31 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>> Customer received however the item is received and the music is low and
>> can barely hear it even when she changed its batteries.
>>
>> Please check if we can get the spare music box
>>
>> Customer is requesting for a spare music box and not repairing or
>> replacing the item. Kindly advise.
>>
>> Regards,
>> Alina
>>
>> On Thu, May 28, 2020 at 3:29 PM Denmark A <[email-masked]> wrote:
>>
>>> Hi All,
>>>
>>> Spare item received and bound to reship to customer.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Thu, May 28, 2020 at 3:08 PM Karthik Sankar <[email-masked]>
>>> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>> Item with Nasir. Please confirm receipt.
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>> On Thu, 28 May 2020 at 14:55, Yaser Mosanna <[email-masked]> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> The part was collected this morning.
>>>>>
>>>>>
>>>>> Regards,
>>>>> Yaser Mosanna
>>>>>
>>>>> On Wed, May 27, 2020, 12:31 PM Karthik Sankar <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>> I will ask our inbound driver Nasir to collect it tomorrow (If normal
>>>>>> collection happening else this will be done saturday).
>>>>>>
>>>>>> @Yaser Mosanna <[email-masked]>  Please hand this over to Nasir
>>>>>> and mention Denmark's name so it won't be missed.
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, 27 May 2020 at 12:26, Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> If you have an item you need to deliver to us please hand it over,
>>>>>>> if you do not have share your complete address and person to contact to
>>>>>>> whom we will hand over the item.
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> On Wed, May 27, 2020 at 12:21 PM Yaser Mosanna <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> It needs to be collected.
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, May 27, 2020, 11:39 AM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Yaser,
>>>>>>>>>
>>>>>>>>> Well that's great thank you, Will you send the item here or we
>>>>>>>>> need to collect it?
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>> On Wed, May 27, 2020 at 11:34 AM Yaser Mosanna <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Den Mark,
>>>>>>>>>>
>>>>>>>>>> There is no need to return the product or any part if it to us.
>>>>>>>>>>
>>>>>>>>>> We will give the replacement part to collecting driver tomorrow,
>>>>>>>>>> and you can send it to the customer.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Yaser Mosanna
>>>>>>>>>>
>>>>>>>>>> On Wed, May 27, 2020, 11:27 AM Denmark A <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Vendor,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>>>>>> item back to you for your further evaluation.
>>>>>>>>>>>
>>>>>>>>>>> Also find the attached video for your reference.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hello so i received the jikel bouncer and walker
>>>>>>>>>>> However the music part is not working at all.
>>>>>>>>>>> Can you send me a replacement for only the top part which is the
>>>>>>>>>>> part of the music?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Stay HOME Stay SAFE…
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>> Den mark
>>>>>>>>>>>
>>>>>>>>>>