Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V - Black
From: "Alina D'Souza" <[email-masked]>
To: Ruhi Latif <[email-masked]>
Cc: Ruhi Latif <[email-masked]>, "Simba ." <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Asad <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mumzworld 4 Motor Cx <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Ashley Fernandes <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Mon, 15 Jun 2020 15:15:20 +0400
List-Id: <ccteam.mumzworld.com>

HI Ruhi,

Thank you for your help.

Request you to please ship the complimentary gift to customer asap. We have
issued a gift certificate of 200 AED.

Kindly advise the tracking details once shipped to the below address.

Shipping Address
SHIP TOMaysoon Shehadeh
Dubai Digital Park
D1/ 406
Dubai
United Arab Emirates Map
SHIP AREADubai Silicon Oasis
SHIP PHONE971505213389

Regards,
Alina

On Mon, Jun 15, 2020 at 11:05 AM Ruhi Latif <[email-masked]>
wrote:

> Hi Team,
> Its usually a 4wd Item.
> But maybe this one case could have been a 2wd.
> We are also oos on this hence we offered a solution to the customer.
> Item can be shipped within 48 hours once approved.
> we will need the location details if in dubai so we can directly ship.
>
> Thanks & Regards,
>
>
>  Ruhi Latif | Operations Manager
>
> METELEGANCE (Credibility Since 2007)
>
> P.O Box 115161 | Dubai  |  UAE
>
> M:+9715(0)7862717 T:+971-43339050|F: +971-43339052
>
> E: ruhilatif@ <[email-masked]>hotmail.com <[email-masked]>
>
>
>
>
>
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> On Sun, Jun 14, 2020 at 7:58 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Magdy / Asad,
>>
>> Need your assistance here.
>>
>> The case is due since 8th May. The car should be a 4WD but instead
>> received a 2WD. Vendors have communicated with the customer and agreed to
>> send a  megastar complimentary item ( that we have mutually agreed upon) +
>> A mumzworld voucher of 200 aed.
>>
>> Please confirm if we can issue the customer a GC of 200 aed as the
>> customer is willing to keep the item.
>>
>> @Ruhi Latif <[email-masked]> Also please confirm if the item
>> is of 4wd or 2wd so that we can update on our system and please advise when
>> the complimentary item would be shipped to the customer.
>>
>> Order #600832345
>> <https://mumzworldhelp.zendesk.com/agent/tickets/600832345>
>>
>> Products Details
>> Sku :MTC-MercXMX-606-BLACK
>> Name :Megastar - Licensed Mercedes Benz X-Class 24V - Black
>> Date Placed :2020-04-25 19:38:46
>> Date Shipped :2020-04-30 16:28:18
>> Qty Ordered :1.0000
>> Amount :1499
>> Shipping Country:United Arab Emirates
>>
>> Regards,
>>
>> Alina
>>
>> On Sun, Jun 7, 2020 at 6:20 PM Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Umang / Ekta,
>>>
>>> Please assist if we can approve for a GC of  200 AED
>>>
>>> Regards,
>>> Alina
>>>
>>> On Sat, May 30, 2020 at 1:27 PM megastar.rideons <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mary,
>>>> Customer is following up.
>>>> Plz can u advice
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *   Ruhi **Latif*
>>>>  0507862717
>>>>
>>>>
>>>>
>>>>
>>>> -------- Original message --------
>>>> From: "megastar.rideons" <[email-masked]>
>>>> Date: 23/05/2020 20:39 (GMT+04:00)
>>>> To: Ruhi Latif <[email-masked]>, Mary Anne Agapito <
>>>> [email-masked]>, "Simba ." <[email-masked]>,
>>>> Mumzworld 4 Motor Cx <[email-masked]>
>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>> Yaseen Shaqra <[email-masked]>, Alina D'Souza <
>>>> [email-masked]>
>>>> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>>
>>>> Dearest Mary,
>>>> I have spoken to The customer and upon discussion she has agreed to
>>>> keep the same car provided we give her a megastar complimentary item ( that
>>>> we have mutually agreed upon) + A mumzworld voucher of 200 aed.
>>>> I have added her on cc so plz advice if the voucher is possible or not
>>>> else she wants a full refund.
>>>> We would need an urgent reply from your side in order to get this issue
>>>> resolved at the earliest.
>>>> In case you agree we can pass her the item directly after Eid and you
>>>> can pass her the voucher upon email.
>>>> Looking forward to hearing from you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *   Ruhi **Latif*
>>>>  0507862717
>>>>
>>>>
>>>>
>>>>
>>>> -------- Original message --------
>>>> From: Ruhi Latif <[email-masked]>
>>>> Date: 18/05/2020 13:29 (GMT+04:00)
>>>> To: Mary Anne Agapito <[email-masked]>, "megastar.rideons" <
>>>> [email-masked]>, "Simba ." <[email-masked]>
>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>> Yaseen Shaqra <[email-masked]>, Alina D'Souza <
>>>> [email-masked]>
>>>> Subject: RE: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>>
>>>> Hi Dear we are in touch with the customer .
>>>> Could you plz let me knoe the amount that the customer has paid for
>>>> this item plz.
>>>>
>>>>
>>>>
>>>>
>>>> Sent from my Samsung Galaxy smartphone.
>>>>
>>>>
>>>>
>>>> -------- Original message --------
>>>> From: Mary Anne Agapito <[email-masked]>
>>>> Date: 18/05/2020 09:10 (GMT+04:00)
>>>> To: "megastar.rideons" <[email-masked]>, "Simba ." <
>>>> [email-masked]>, Ruhi Latif <[email-masked]>
>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>> Yaseen Shaqra <[email-masked]>, Alina D'Souza <
>>>> [email-masked]>
>>>> Subject: Re: Product Inquiry- 600832345 // SKU: MTC-MercXMX-606-BLACK-
>>>> Megastar - Licensed Mercedes Benz X-Class 24V - Black
>>>>
>>>> Hi Simba and Ruhi,
>>>>
>>>> May we have an update on this issue?
>>>>
>>>> If this is not the 4WD, the customer wants to buy it from somewhere
>>>> else. As per the customer, if not resolved today, she wants to return the
>>>> item
>>>>
>>>> Until now, as per the customer, she didn't receive any call. The
>>>> customer is very upset and annoyed.
>>>>
>>>> Please help us resolve the issue once and for all.
>>>>
>>>> Thank you
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, May 17, 2020 at 9:54 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Ruhi,
>>>>>
>>>>> Please advise if the customer is contacted and if the issue resolved.
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Fri, May 15, 2020 at 6:50 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Ruhi,
>>>>>>
>>>>>> Please see below as requested
>>>>>>
>>>>>> Shipping Address
>>>>>> SHIP TOMaysoon Shehadeh
>>>>>> Dubai Digital Park
>>>>>> D1/ 406
>>>>>> Dubai
>>>>>> United Arab Emirates Map
>>>>>> SHIP AREADubai Silicon Oasis
>>>>>> SHIP PHONE971505213389
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, May 15, 2020 at 1:36 PM megastar.rideons <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi dear plz send us the clients cntact no.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *   Ruhi **Latif*
>>>>>>>  0507862717
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> -------- Original message --------
>>>>>>> From: Mary Anne Agapito <[email-masked]>
>>>>>>> Date: 15/05/2020 09:57 (GMT+04:00)
>>>>>>> To: "megastar.rideons" <[email-masked]>, "Simba ." <
>>>>>>> [email-masked]>, Ruhi Latif <[email-masked]>
>>>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>>>>> Alina D'Souza <[email-masked]>, Yaseen Shaqra <
>>>>>>> [email-masked]>
>>>>>>> Subject: Re: Product Inquiry- 600832345 // SKU:
>>>>>>> MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V -
>>>>>>> Black
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> May we have an update on this case?
>>>>>>>
>>>>>>> The customer called again. The white color of this car has the
>>>>>>> description that says it's a 4WD
>>>>>>>
>>>>>>>
>>>>>>> The customer is constantly following up. If the car she received is
>>>>>>> not really a 4WD, she wants to return it to buy from somewhere else.
>>>>>>>
>>>>>>> Please advise. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 14, 2020 at 9:11 AM Yaseen Shaqra <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Please update us up
>>>>>>>>
>>>>>>>> On Sun, May 10, 2020 at 9:51 AM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Ruhi,
>>>>>>>>>
>>>>>>>>> That is what the customer said and insisted. So is it?
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, May 10, 2020 at 9:40 AM megastar.rideons <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mary,
>>>>>>>>>> Is it mentioned anywhere its a 4 wheel drive?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *   Ruhi **Latif*
>>>>>>>>>>  0507862717
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> -------- Original message --------
>>>>>>>>>> From: Mary Anne Agapito <[email-masked]>
>>>>>>>>>> Date: 10/05/2020 09:36 (GMT+04:00)
>>>>>>>>>> To: Megastar <[email-masked]>, "Simba ." <
>>>>>>>>>> [email-masked]>
>>>>>>>>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>>>>>>>>> [email-masked]>, Ashley Fernandes <[email-masked]>,
>>>>>>>>>> Alina D'Souza <[email-masked]>
>>>>>>>>>> Subject: Product Inquiry- 600832345 // SKU:
>>>>>>>>>> MTC-MercXMX-606-BLACK- Megastar - Licensed Mercedes Benz X-Class 24V -
>>>>>>>>>> Black
>>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> Is the above item a 4 wheel drive? As per the customer, she saw
>>>>>>>>>> it online and in the catalog that it is, however, what she received was a 2
>>>>>>>>>> wheel drive.
>>>>>>>>>> She only learned it when she already assembled the car. The
>>>>>>>>>> customer wants to return the item because of it.
>>>>>>>>>>
>>>>>>>>>> PO: POMUMZ_DXB186901
>>>>>>>>>>
>>>>>>>>>> This is what she sent
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please clarify. Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Shaqra*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>