Subject: Re: Product Discrepancy- 600888878// 200297562// SKU: BNDL-MZ-MD-CYBEX-2-MD-516212003-MD-516211015
From: Mary Anne Agapito <[email-masked]>
To: "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mostafa saad <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Mon, 15 Jun 2020 14:52:33 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

As per Simone, carrycot is really oos. Please cancel the CRA requested so
we could initiate the refund process.

@Mostafa saad <[email-masked]>  -  please do not proceed with the
collection. There is no need to collect it.

Please confirm when done. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jun 15, 2020 at 2:45 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Simone,
>
> Thank you for your response. We will raise a refund for the price
> difference as instructed.
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jun 15, 2020 at 10:50 AM Simone van Geemen <[email-masked]>
> wrote:
>
>> Hi Mary Ann,
>>
>>
>>
>> The carrycot is indeed sold out and won’t return into stock (old items
>> from the previous distributor) – I’ve been in touch for this with Tamara
>> already.
>>
>>
>>
>> The discounted bundle price of the Frame + Seat Lux Butterfly is AED
>> 2,120.58 incl VAT. So the value they paid for the carrycot is: 797.58 incl
>> VAT. I believe this carrycot value should be OK to refund them as we’re not
>> delivering against the previous value, but at the new AED 2,120.58 value.
>>
>>
>>
>> Good to mention, the Lux Seat for Priam – part of this bundle, can
>> recline to a flat position, making it suitable to use from birth already.
>>
>>
>>
>> Kind regards,
>>
>>
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Sunday, June 14, 2020 6:52 PM
>> *To:* Simone van Geemen <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Ekta Jesswani <
>> [email-masked]>; Amir Julkarnain <[email-masked]>
>> *Subject:* Product Discrepancy- 600888878// 200297562// SKU:
>> BNDL-MZ-MD-CYBEX-2-MD-516212003-MD-516211015
>>
>>
>>
>> Hi Simone,
>>
>>
>>
>> We have 2 customers, one from UAE (600888878) and the other is from KSA
>> (200297562) who complained about the missing carrycot.  Both of them
>> confirmed that it was included when they placed their orders
>>
>>
>>
>> Since the carrycot is no longer available, both are asking for a refund
>> on the price difference they paid which is 2,918.16
>>
>>
>>
>>
>>
>>
>>
>> SKUMD-516212003 - Cybex - Priam Frame All Terrain Matt Black
>>
>>
>>
>> SKUMD-516210015 - Cybex - Priam Carrycot Limited Edition - Butterfly
>>
>>
>>
>> SKUMD-516211015 - Cybex - Priam Seat Lux (ONLY) Limited Edition -
>> Butterfly
>>
>>
>>
>>  Please check and advise. Thank you
>>
>>
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>