Subject: 600882504 - Missing Item - VERY URGENT
From: "'Amir Julkarnain (Mumzworld Catalogue)' via customer care" <[email-masked]>
Cc: Logistics Mumzworld <[email-masked]>, customer care <[email-masked]>, "Outbound.fc" <[email-masked]>, "Inbound.fc" <[email-masked]>, John Joseph Lantaca <[email-masked]>, Vipul Arora <[email-masked]>, Mohit Caleb <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Mon, 15 Jun 2020 10:51:45 +0000
List-Id: <ccteam.mumzworld.com>

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Amir Julkarnain, Jun 15, 2020, 2:51:44 PM GMT+4

Hello Team,

New order was placed for this customer as a replacement.

600895912

However, the customer is saying that the previous item she received is thinner in quality unlike the previous once that she ordered. Kindly check on this as well.

Best Regards,
Amir

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Edel Saballa, Jun 13, 2020, 2:08:26 PM GMT+4

Dear John

Please double check this with the vendor, it might be a typo error on their end. 

If they confirm that our description is 100% correct then that would mean they have delivered the wrong product to us. 

If the description is wrong, then we need to rectify our website asap and @Ekta Jesswani to get back to the customer, either we absorb the loss or Transmed to issue us a credit note for the missing items. 

@Ekta Jesswani - for now, check with the customer if she still wants to receive the missing item or wants them refunded. If she still wants the order, please raise new SO whilst John of Catalogue is validating description details with the vendor. 

BR
Edel Saballa

Attachment(s):
Screen Shot 2020-06-13 at 10.02.06 AM.png - https://mumzworldhelp.zendesk.com/attachments/token/opNCcsTTI06XBH7ufZ4w76uea/?name=Screen+Shot+2020-06-13+at+10.02.06+AM.png
image.png - https://mumzworldhelp.zendesk.com/attachments/token/tR3OUI6y1L0AbVW1Ttnu7UnxI/?name=image.png

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John Joseph Lantaca, Jun 13, 2020, 1:57:17 PM GMT+4

Hi Vipul,

This is the description on the vendor upload sheet (uploaded on Dec 2019) ticket#739381

Thanks,
John

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Attachment(s):
Screen Shot 2020-06-13 at 10.02.06 AM.png - https://mumzworldhelp.zendesk.com/attachments/token/cZouN315GvjGU1XZQ6zDWLJX6/?name=Screen+Shot+2020-06-13+at+10.02.06+AM.png
image.png - https://mumzworldhelp.zendesk.com/attachments/token/RbxpvGwkLMg3q0XDPzJm40tlf/?name=image.png

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Vipul Arora, Jun 13, 2020, 11:38:58 AM GMT+4

Dear Edel

We have checked inventory and don't have extra items. Also I checked  item was shipped against 2 PO POMUMZ_DXB206884 received on 8th June & POMUMZ_DXB180294 received on 18th April and both were received as 3ply pack of 2 rolls. It was wrongly received and picked due to complete description not LFS while receiving & picking.

@John Joseph Lantaca : Kindly cross check with the vendor for description.

Attachment(s):
Screen Shot 2020-06-13 at 10.02.06 AM.png - https://mumzworldhelp.zendesk.com/attachments/token/facdeA5xuCwD3EejOIubyrHjb/?name=Screen+Shot+2020-06-13+at+10.02.06+AM.png

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Edel Saballa, Jun 13, 2020, 10:23:17 AM GMT+4

Oiutbound, Inbound

The customer ordered the below item:

3 x TM-30290 (https://3651277.app.netsuite.com/app/common/item/item.nl?id=1052311)  Selpak Delux Refreshed Toilet Paper 3 Ply 4 Rolls

The description in our website and image clearly mentions pack of 4 rolls (3 ply) therefore the customer should have received 3 x pack of 4 rolls (12 rolls in total)

https://www.mumzworld.com/en/selpak-delux-refreshed-toilet-paper-3-ply-4-rolls

However, the customer has only received 6 rolls (3 x pack of 2 rolls) as opposed to 12 (3 x pack of 4 rolls). Please locate and send the missing rolls (6 pcs) to the customer today itself. 

@Ekta Jesswani - please get back to the customer today itself as soon as you get an update from outbound and inbound on this. We should not delay fixing this issue as the customer has been following up for sometime. 

@John Joseph Lantaca - worth checking with the vendor if the description on our website is 100% correct, AED12 is normally the price of 2 rolls (pack of 2) in the supermarket. 

BR
Edel Saballa

Attachment(s):
Screen Shot 2020-06-13 at 10.02.06 AM.png - https://mumzworldhelp.zendesk.com/attachments/token/GtZsucbZTtWYu2JuOqQifA4hg/?name=Screen+Shot+2020-06-13+at+10.02.06+AM.png

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