Subject: Re: delivery update: 600806845 // SHIPA::S001020485269
From: Samiya Sheikh <[email-masked]>
To: Mostafa saad <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>
Cc: Radwa Ali <[email-masked]>, ShipaDelivery Support <[email-masked]>, customer care <[email-masked]>, Priyanka Rajkumar <[email-masked]>
Date: Mon, 15 Jun 2020 14:45:27 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Customer insists order wasn't delivered to her and the signature on the POD
isnt her's. please investigate.

Regards

On Tue, Jun 9, 2020 at 6:15 PM Priyanka Rajkumar <
[email-masked]> wrote:

> Hi Radwa,
>
>
>
> Please note that this order was delivered on May 1st. Attached if the
> proof of delivery for this order.
>
> Please note this order has already been closed for more than a month now.
> Any reason why the customer is claiming now they did not receive it?
>
>
>
>
>
> Thanks and Regards,
>
>
>
>
> *From:* Radwa Ali [mailto:[email-masked]]
> *Sent:* Tuesday, June 9, 2020 1:37 PM
> *To:* Mostafa saad
> *Cc:* Samiya Sheikh; Priyanka Rajkumar; ShipaDelivery Support; customer
> care
> *Subject:* Re: delivery update: 600806845 // SHIPA::S001020485269
>
>
>
> Hi All,
>
> We need an update ASAP.
>
> The customer keeps calling to follow up.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Jun 6, 2020 at 1:14 PM Mostafa saad <[email-masked]>
> wrote:
>
> @Priyanka Rajkumar <[email-masked]>  Can you please share
> with us the POD
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> LM Supervisor at Mumzworld
>
>
>
>
>
> On Sat, Jun 6, 2020 at 12:59 PM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Kindly update urgently, customer didn't receive his order yet. tracking
> updated delivered since May 1st.
>
>
>
> @Mostafa saad <[email-masked]>  please assist.
>
>
>
> Regards
>
>
>
> On Sun, May 31, 2020 at 10:06 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Customer is following up- kindly assist urgently.
>
>
>
> Regards
>
>
>
> On Wed, May 27, 2020 at 8:03 PM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> This order is updated (delivered) but the customer didn't receive it.
> Kindly assist.
>
>
>
> Regards
>
>