Subject: Re: Product Discrepancy- 600888878// 200297562// SKU: BNDL-MZ-MD-CYBEX-2-MD-516212003-MD-516211015
From: Mary Anne Agapito <[email-masked]>
To: Simone van Geemen <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Tamara Akhieva <[email-masked]>
Date: Mon, 15 Jun 2020 14:45:20 +0400
List-Id: <ccteam.mumzworld.com>

Hi Simone,

Thank you for your response. We will raise a refund for the price
difference as instructed.

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jun 15, 2020 at 10:50 AM Simone van Geemen <[email-masked]>
wrote:

> Hi Mary Ann,
>
>
>
> The carrycot is indeed sold out and won’t return into stock (old items
> from the previous distributor) – I’ve been in touch for this with Tamara
> already.
>
>
>
> The discounted bundle price of the Frame + Seat Lux Butterfly is AED
> 2,120.58 incl VAT. So the value they paid for the carrycot is: 797.58 incl
> VAT. I believe this carrycot value should be OK to refund them as we’re not
> delivering against the previous value, but at the new AED 2,120.58 value.
>
>
>
> Good to mention, the Lux Seat for Priam – part of this bundle, can recline
> to a flat position, making it suitable to use from birth already.
>
>
>
> Kind regards,
>
>
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Sunday, June 14, 2020 6:52 PM
> *To:* Simone van Geemen <[email-masked]>
> *Cc:* customer care <[email-masked]>; Ekta Jesswani <
> [email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* Product Discrepancy- 600888878// 200297562// SKU:
> BNDL-MZ-MD-CYBEX-2-MD-516212003-MD-516211015
>
>
>
> Hi Simone,
>
>
>
> We have 2 customers, one from UAE (600888878) and the other is from KSA
> (200297562) who complained about the missing carrycot.  Both of them
> confirmed that it was included when they placed their orders
>
>
>
> Since the carrycot is no longer available, both are asking for a refund on
> the price difference they paid which is 2,918.16
>
>
>
>
>
>
>
> SKUMD-516212003 - Cybex - Priam Frame All Terrain Matt Black
>
>
>
> SKUMD-516210015 - Cybex - Priam Carrycot Limited Edition - Butterfly
>
>
>
> SKUMD-516211015 - Cybex - Priam Seat Lux (ONLY) Limited Edition -
> Butterfly
>
>
>
>  Please check and advise. Thank you
>
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>